We sold our house through the Bellevue Road office this summer. I couldn't fault them. Rupert and the team were on the end of the phone whenever needed and were always honest with us. Their work ethic was very impressive and they're a nice team to deal with. I would highly recommend them after my experience.
I had a flat viewing on Saturday and they told me that they would call everyone on Monday to see who was interested in putting an offer. I waited the whole day on Monday expecting to receive a call and I ended up calling them. They told me that they already called everyone and the flat was already gone so they missed me. Very unprofessional.
Mimi was no less than exceptional. Buying my property had quite a few bumps in the road, but Mimi smoothed these all out in such a calming, professional and charming way that I couldn't praise her more. Her manager David was also very quick to answer the phone and help me with anything further.
Their agent lied to us openly about the situation of the sellers; stating that they had already exchanged. When we found out that they had not even had an offer accepted (they were using the same agent so he was well aware of their situation) and had decided to withdraw their property from the market we had already lost a significant amount of money to surveyors, solicitors, and so on.
My friend, Joe, and I had recently been scammed trying to move house in London which made finding a new a bit stressful at times. When we found à lovely looking flat listed by KFH we were keen to see it. We were met by Angus who was fantastic! He was very sympathetic towards our situation and he really helped us through the process. We loved the place and Angus made sure that it was all signed and sorted by lunchtime the next day. We really cannot thank him enough! Angus, you can expect an invite to the flat warming party!
As a landlord, I thought KFH's letting service was very good, supportive and always gave me confidence I was in good hands. Carl was very professional, his judgement was sound and he kept me informed. I particularly appreciated his efforts to fight me corner and do the best he could. He was ably supported by Zoe who was very helpful and responsive.
Ben the best thing since sliced bread would have been homeless without him huge help
Received two very rude and aggressive cold calls from a bairstow agent who proclaimed himself to be "KING OF BATTERSEA", badmouthing my current estate agency and instigating I am an idiot to not sign up with him.
Recently, when we called bairstow battersea enquiring about another house on sale with them, same "king of battersea" told us bluntly that THEY CANNOT SHOW US THE PROPERTY UNTIL WE REDUCE PRICE ON OUR FLAT!!.
These condescending pressure tactics doesn't work on most people but I fear for older and vulnerable people who may be his targets!!
I can’t say enough about these guys. Had an extremely difficult sale process but their responsiveness and hard work got me through.
Special thanks to Fred for having his finger right on the button. I don’t believe other agents could have handled it.
if you are looking to rent your property and want it properly managed don't use John D Wood and their incompetent Countrywide colleagues as property management doesn't exist.
Our experience with Jenna was great - she made buying our first home very easy and was always there if we needed anything. If we need to sell in the future we will definitely use Savills as they made buying stress free! Thank you - Georgie and Ollie
Savills Northcote road, London
Unprofessional (understatement) real estate agents
When we moved in with our 3 little kids, the furniture we had agreed 2 weeks ahead to be in place was not there, including the bed and there we unopened Ikea flat packs everywhere. Thus, we staid somewhere else. We complained and it took them 1 month to deliver on all the agreed arrangements although we'd initially offered to postpone the move-in date and they'd insisted everything would be in place in time... We also had to fight for weeks and escalate to "senior management" for redress.
We vacated the place early Nov and let them arrange visits for prospective tenants 2 weeks ahead of surrender. Then came the usual game "Let's try to see how much of their deposit we can keep " and it looks like this:
1. "Garden work": £120
They tried to charge for gardening although the check-in report pictures show the mess the place was. So it's "We gave you a tiny garden in an awful bad state with stinking litter and we'll charge you to make it nice once you have left". Thanks.
2. Bed removed": £444
This one you'll love. As part of the agreed furniture change, they were supposed to remove a bad low quality old metal frame bed you only see in depressing films about old houses. Not only did they end up removing it 3 weeks late but they are now also trying to charge us for the "disappearance" of the bed they removed themselves. Really!?
3. Professional cleaning: £324
When we left the flat, 2 weeks before surrender, the place was clean. The dirtying by their numerous arranged visits of the flat for prospective tenants with muddy shoes was then charged to us in an outrageous professional cleaning fee of £324. They're trying to charge us for the cleaning of their own mess... What?!?!
4. Damage to walls, etc.: £1,130
Only a few dirt marks on the walls, that a sponge would have removed, cost £1,130.... What?!?! Actually, you would think the 2. "ultra-premium" professional cleaning should have at the very least taken care of this, would not you? Better still, to justify and evidence such an extortionate amount for a task twice billed, involving using a sponge to clean walls, they have sent us a bill having nothing to do with it:
- "new bed frame and disposed of old one" (charging us for what had been agreed would be free)
- 4 new knobs in polish chrome (nice)
- 2 new panel mouldings (we had the derelict ones instead)
- new dimmer switch (ours never worked)
- new roller bathroom blind (why did not we have this?)
- Glass splash back (nice, we never had this)
- Tiles (check-in inventory shows those ugly broken tiles they graciously ended up changing for the next occupiers , not for us)
So, they are trying to double invoice us (cf. walls and professional cleaning) + charge us for all the nice decoration improvements for the next tenant or the landlord. You will have noticed that none of those items have anything to do with "Damage to walls" although they've confirmed twice in writing that the invoice included everything.
End in sight to this nightmare...maybe not:
- Savills partially came to their senses and removed 2. and 3. but are still trying to string us for a £1,130 wall cleaning without any related invoice.
- 4 months later, Savills are still holding our full deposit without any invoice to back up their claim
- Savills have not even released the undisputed amounts
Throughout our tenancy we suffered from highly dubious mal-practices and, 4 months after the tenancy end, are still suffering from their cowboy practices, still holding our deposit.
But wait, the best is yet to come... yesterday they said they would come up today with a new invoice to cover the "Damage to walls". So, four months after tenancy end, all bills must have been paid months before as they must have already paid their suppliers' invoice. Thus, is someone going to manufacture an invoice to string us for amounts they have been unable to justify? No new invoice yet today...
Our advice to tenants: stay away from those cowboys with their hands in your pockets...