I had a nice experience with Mimi. I am looking to buy a property and she is really helping me out and assisting me very well. Yesterday we went and she showed me out a couple of apartments, including some which I didn’t book but I really liked. She knows what is the right thing to show you!
Nobody never knows anything if there are questions or problems.
It's always an other department or someone else.
There never there or they will not get involved.
They are just the ones trying to make money as a random inbetween company.
Excellent service, quick to react and professional, they helped me to find a great investment property and have managed the lettings side very well also. Thanks very much especially to Tony & Luis.
The flat is also managed by Piara who is also very professional, attentive and proactive. I feel my property is in safe hands.
Received two very rude and aggressive cold calls from a bairstow agent who proclaimed himself to be "KING OF BATTERSEA", badmouthing my current estate agency and instigating I am an idiot to not sign up with him.
Recently, when we called bairstow battersea enquiring about another house on sale with them, same "king of battersea" told us bluntly that THEY CANNOT SHOW US THE PROPERTY UNTIL WE REDUCE PRICE ON OUR FLAT!!.
These condescending pressure tactics doesn't work on most people but I fear for older and vulnerable people who may be his targets!!
Thank you, Thomas Meilak (Senior Lettings Negotiator) for the quick, calm and very professional way in which you helped my friend and I find the nicest apartment we could afford.
Although we've seen just a few, I noticed all the properties that your Company manages are of very good quality, and located in nice areas.
It seems that the landlords you collaborate with are very professional as well.
In our case, all paperwork went smoothly, all the written details were relevand and clearly stated (in the documents they've provided, as well as the emails that we've received), and throughout every step of the entire process we had a much-appreciated sense of security and correctness.
This has to be one of the worst expereinces I have ever had dealing with a Company.
Beyond belief.. Dealing with a combative, unprofessional and rude Property Manager thats only interest lies with the Landlord.
Tried to organise a name change on the lease. All 3 proposed applicants got rejected with no explanation, after taking their fee to 'reference' them each time.
Shortly after we got given our notice for eviction over email with no explanation as to why, and now been hit with a large deposit 'deduction' for general wear and tear.
Stear clear of this company if you want to avoid: a terrible service, unresponsive communication, fee's for everthing, unreasonable deposit deductions.
Great service - would recommend. Thank you Camilla for all your help - hope to work with you again!
Savills Northcote road, London
Unprofessional (understatement) real estate agents
When we moved in with our 3 little kids, the furniture we had agreed 2 weeks ahead to be in place was not there, including the bed and there we unopened Ikea flat packs everywhere. Thus, we staid somewhere else. We complained and it took them 1 month to deliver on all the agreed arrangements although we'd initially offered to postpone the move-in date and they'd insisted everything would be in place in time... We also had to fight for weeks and escalate to "senior management" for redress.
We vacated the place early Nov and let them arrange visits for prospective tenants 2 weeks ahead of surrender. Then came the usual game "Let's try to see how much of their deposit we can keep " and it looks like this:
1. "Garden work": £120
They tried to charge for gardening although the check-in report pictures show the mess the place was. So it's "We gave you a tiny garden in an awful bad state with stinking litter and we'll charge you to make it nice once you have left". Thanks.
2. Bed removed": £444
This one you'll love. As part of the agreed furniture change, they were supposed to remove a bad low quality old metal frame bed you only see in depressing films about old houses. Not only did they end up removing it 3 weeks late but they are now also trying to charge us for the "disappearance" of the bed they removed themselves. Really!?
3. Professional cleaning: £324
When we left the flat, 2 weeks before surrender, the place was clean. The dirtying by their numerous arranged visits of the flat for prospective tenants with muddy shoes was then charged to us in an outrageous professional cleaning fee of £324. They're trying to charge us for the cleaning of their own mess... What?!?!
4. Damage to walls, etc.: £1,130
Only a few dirt marks on the walls, that a sponge would have removed, cost £1,130.... What?!?! Actually, you would think the 2. "ultra-premium" professional cleaning should have at the very least taken care of this, would not you? Better still, to justify and evidence such an extortionate amount for a task twice billed, involving using a sponge to clean walls, they have sent us a bill having nothing to do with it:
- "new bed frame and disposed of old one" (charging us for what had been agreed would be free)
- 4 new knobs in polish chrome (nice)
- 2 new panel mouldings (we had the derelict ones instead)
- new dimmer switch (ours never worked)
- new roller bathroom blind (why did not we have this?)
- Glass splash back (nice, we never had this)
- Tiles (check-in inventory shows those ugly broken tiles they graciously ended up changing for the next occupiers , not for us)
So, they are trying to double invoice us (cf. walls and professional cleaning) + charge us for all the nice decoration improvements for the next tenant or the landlord. You will have noticed that none of those items have anything to do with "Damage to walls" although they've confirmed twice in writing that the invoice included everything.
End in sight to this nightmare...maybe not:
- Savills partially came to their senses and removed 2. and 3. but are still trying to string us for a £1,130 wall cleaning without any related invoice.
- 4 months later, Savills are still holding our full deposit without any invoice to back up their claim
- Savills have not even released the undisputed amounts
Throughout our tenancy we suffered from highly dubious mal-practices and, 4 months after the tenancy end, are still suffering from their cowboy practices, still holding our deposit.
But wait, the best is yet to come... yesterday they said they would come up today with a new invoice to cover the "Damage to walls". So, four months after tenancy end, all bills must have been paid months before as they must have already paid their suppliers' invoice. Thus, is someone going to manufacture an invoice to string us for amounts they have been unable to justify? No new invoice yet today...
Our advice to tenants: stay away from those cowboys with their hands in your pockets...
We chose Hamptons to sell our property as 2 previous attempts to sell it had not been successful with other estate agents. They marketed it, with lots of viewings and found a buyer much quicker than our expectations. Throughout the process they kept us informed, listened to our views and advised us well, they were thoroughly professional. They set a completion date for the sale and although that slipped it was only by 3 working days so we were very happy with that outcome and would definitely recommend Hamptons. Jessica and Nina were great to work with. Thank you.
It is not an easy task to rent or buy a new home from a great distance or without actually seeing the place, so the confidence in the real estate agent and their product was very important to us. With the help of Jessica from the Hamptons International we managed to beat the paperwork and find a perfect house for us in the Battersea area of London. The only problem during the process that would need updating was the external fact-checking-and-clearing service.The programme does not recognize international formats and therefore may cause trouble.
Great, efficient service from Joshua at Chestertons from beginning to end. Very attentive and knew exactly which properties to show us, so as not to waste our time. Would thoroughly recommend Chestertons Battersea.
I keep getting bombarded and called by 100's of estate agents from Chestertons (Joshua, Amy, Oliver, Camillo, Rhea, Laura K, Kieran, Magdalena, Laura M, Nancy, Gorgio, Alessandro, Alice, Alex T, James C, Leonardo to name a few).
I have repeatedly said for my details to removed but still get 3 emails a day.
It's disgraceful as half these estate agents don't even know what I'm looking for and are constantly disturbing me at work.