I am still so grateful to Javier Montero Ramon at the Battersea branch- he has really changed my perception and experience of estate agents. From the very beginning he really acknowledged what I was looking for in a rental property, and the searching process was seamless with him. I am so fortunate to have had him and his team working so hard for me to secure my flat. Javier was so friendly, attentive and efficient - thank you so much Javier!
Brid O' Donoghue
Their agent lied to us openly about the situation of the sellers; stating that they had already exchanged. When we found out that they had not even had an offer accepted (they were using the same agent so he was well aware of their situation) and had decided to withdraw their property from the market we had already lost a significant amount of money to surveyors, solicitors, and so on.
Just before Christmas, when availability is low, Amanda (KFH, Northcote Rd) came to our rescue. She understood our needs, and after only three viewings we found a place suitable for us. In spite the timing, with Amanda's help, we didn't have to compromise neither on the location nor the size of the property. Providing answers, focused and with a pleasant personality, working with Amanda was great.
As a landlord, I thought KFH's letting service was very good, supportive and always gave me confidence I was in good hands. Carl was very professional, his judgement was sound and he kept me informed. I particularly appreciated his efforts to fight me corner and do the best he could. He was ably supported by Zoe who was very helpful and responsive.
I recently had the pleasure of dealing with Alvin from the Southfields branch and couldn't be happier with the customer service I received. He's also a real giggle, which helped make a stressful time in my life slightly more bearable! Very professional, prompt communication, approachable and very helpful too. Thanks Alvin!
I have always managed my Saturday viewings so that my schedule is properly arranged. Unfortunately I have been waiting at one property for more than 15 mins without anyone contacting me. I called the office just to find out that this property is under offer!! No email, no phone call or voice mail to let me know about the situation before that. She asked me whether I still want to view the second property as booked with the same person and I agreed. I have been waiting at the front of the property for awhile which is fine. I asked about the details. She said is Illegal to tell me how much for service charge and ground rent. She will email to me later. Noticing my shocked face..She asked “any problems?”(With a serious face) - I do not see any point of arguing with her. Until now I have not received any email from her about the details of the property as promised. I have wasted a lot of time with someone that is unprofessional and has an attitude problem! I definitely not deal with this branch anymore.
P.s.Basic manners is important. Please learn how to say apologies or sorry - it would be appreciated more than saying
Ermal and Sophie at Douglas and Gordon are the friendliest and most professional agents i’ve ever worked with. ????????????
We were looking to rent a flat and found Douglas & Gordon online. We put in an offer but never heard anything back! Not even an email to acknowledge or let us know what happened...
We arranged two viewings for 2 flats in the same building with Eleanor D. (Ellie) and I expressed interest; She said that she'll give me a call once she speaks to the property manager. The next day I emailed her with an offer and all the details we discussed and later on chased with a phone call to make sure she received it. She had received it and said will email me back shortly... It's been two weeks and still no contact/ reply from her what so ever and not returning my call! I find it highly unprofessional and rude really! Will never use them again and would definitely not recommend to anyone.
After having a negative experience with a different estate agent, KFH provided an excellent service helping us find our perfect house to rent. Joe was always available to answer any questions or queries and reassure us throughout the process. I would 100% recommend the Putney Hill branch of KFH.
Farhana was great, only sending me properties that met my requirements and keeping me up to date without bugging me. Would highly recommend her and KFH.
Really appreciate the help in finding a new house - Very good communication and updates all through the search time.
Thanks lots Omar!
ANDREI TIU |euro.message|
The staff were efficient and always responsive. Omar handled our tenants and was particularly helpful with any additional issues. He was able to attend to workmen and deliveries which relieved us of the stress of travelling across London!