I can honestly say Jacksons have been so supportive with all my issues and worries from start to finish, I must say I am very pleased with the customer service here. We dealt with Jack who took his time in ensuring all our criteria was met before wasting our time in showing us properties that were not suitable. We have now moved in and I have got to say everything was smooth in the rental process. Would definitely recommend Jacksons.
Terrible, inefficient and unprofessional service. We have recently rented a house via Jacksons and paid £540 in fees. Having rented multiple times in London they really stood out as being awful and one of the most expensive. I would not rent a house via them in the future.
John D Wood have been perfect professionals. I wish to thank Katherine Garces in particular for her help with a very difficult matter.
Jonathan Loney of John D Wood in Southfields handled the sale of our home with great professionalism and his valuation advice was spot on. He was ably backed up by his colleagues in the office, who were all responsive and efficient. Showings were very well handled and all prospective buyers were well qualified. The whole process was remarkably painless! I would recommend John D Wood's Southfields office without reservation, to anyone looking to sell or buy in their area.
From start to finish Tammy has impressed us with her professional, courteous and efficient manner and great service. Thank you for all your help you have been great. We would also like to thank Adrienne and Dorota who kept us informed of any progress with regard to viewings throughout the process. A great team who work well together and who we would be happy to recommend.
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
A 5 * service from Oliver and Jennifer. Diligent, professional and friendly. What was a very stressful period was made easier by Olivers fantastic management of the process coupled with all his handwork and efforts in making the sale progress as efficiently and quickly as possible. Thank you very much.
I found them to be very responsive but not pushy. Felt like they were working for both the seller and the buyer rather than the commission. It was a friendly and genuine team. Enjoyed their services
I'm not a fan of estate agents usually. The stereotype is often too true, but this was before I met Tom from Jacksons Estate Agents. This guy is an utter legend and embodies the three P's, Proactive, professional and polite. I will be contacting Tom for any of my housing needs in the short and long term.
Jackson's property management team are absolutely useless. I would recommend to anyone considering living in a Jackson's managed property to drop the idea and run. They don't care about you, they don't respond to you, everything takes an inconceivable amount of time. We had several issues with the property which took up to a month to address. When you E-mail property Management they just don't reply. (Tip: if you want a reply copy in Ann in their complaints team, but more on them later) They have brought people to our house for viewings without any notice - walking in on one of us in our PJs. They then lied and said they had given notice when we challenged them. Their complaints procedure is a white wash and a waste of time. It takes about 2 weeks to get a response and they just deny everything. I doubt any investigation was carried out. Maybe they care about the landlord but they do not care about their tenants. In addition the property was dirty when we moved in and they ignored our requests to clean it until we gave up. I could go on and on and on. Just don't do it