We rented out our house and were communicating with Hayley the lettings manager and Mya the senior Lettings Negotiator at KFH Southfields, both of them were very helpful and communicated with us very well. So far, it seems that the property management team is also very good.
I have always managed my Saturday viewings so that my schedule is properly arranged. Unfortunately I have been waiting at one property for more than 15 mins without anyone contacting me. I called the office just to find out that this property is under offer!! No email, no phone call or voice mail to let me know about the situation before that. She asked me whether I still want to view the second property as booked with the same person and I agreed. I have been waiting at the front of the property for awhile which is fine. I asked about the details. She said is Illegal to tell me how much for service charge and ground rent. She will email to me later. Noticing my shocked face..She asked “any problems?”(With a serious face) - I do not see any point of arguing with her. Until now I have not received any email from her about the details of the property as promised. I have wasted a lot of time with someone that is unprofessional and has an attitude problem! I definitely not deal with this branch anymore.
P.s.Basic manners is important. Please learn how to say apologies or sorry - it would be appreciated more than saying
Ever since Sophie took over our tenancy she has been very pleasant and welcoming. She is efficient and professional in her response and always tried the best for her clients. This is exactly what you want. She has been great in supporting through contracts to move in and we are very appreciative of her help.
We were looking to rent a flat and found Douglas & Gordon online. We put in an offer but never heard anything back! Not even an email to acknowledge or let us know what happened...
We arranged two viewings for 2 flats in the same building with Eleanor D. (Ellie) and I expressed interest; She said that she'll give me a call once she speaks to the property manager. The next day I emailed her with an offer and all the details we discussed and later on chased with a phone call to make sure she received it. She had received it and said will email me back shortly... It's been two weeks and still no contact/ reply from her what so ever and not returning my call! I find it highly unprofessional and rude really! Will never use them again and would definitely not recommend to anyone.
Excellent service from the lettings team; very proactive to contact me and not overyly pushy to gain my business, price was right & didn't oversell.
Abbe was extemely motivated and achieved the target rent and long term tenant in a very quick time. The follow up service from finding tenant, referencing through to check in was extremely smooth. The whole Jacksons team are very easy to work with, great balance of professional & friendly style and extremely efficient communication.
They are fantastic in showing you great properties then once you've signed the contract, you are on your own. Definitely place priority on landlords and do not care about tenants. During our 3 years, we had 3 different property managers and all were incompetent. I've heard similar situations from other tenants under Jacksons that the response time is dismal especially for maintenance issues. It would take us weeks to get anything fixed or repaired and that would be due to several phone calls in addition to emails. We loved our place but were treated badly after having to end our contract early due to tragic family circumstances, beware of a heartless Ms Everard. If you are looking at estate agents in Wandsworth, head elsewhere because there are plenty of better options!
I recently rented a property using Joe Holgate as my agent. It was our first property and so meant a lot to us, Joe was brilliant, from finding a property far above anything else we'd seen to guiding us through the process. I would highly recommend!
Big thanks to KFH for helping me and my two housemates find somewhere perfect to live in a very short (and worrying..) space of time. In particular, Joe took us under his wing & made it his personal goal to meet all of our requirements... which wasn't exactly an easy job! Very approachable, responsive and all round good chap. Thanks Joe! From BLA.
We sold our house through DandG and I found the company and the office staff to be first rate. The sales team went above and beyond the call of duty, advising us on how to present our house, what refurbishing work would make a real difference and what it should look like. They kept us well informed and helped us resolve a number of very complex issues which further reinforced my view that the sales team and their regional manager are all, without exception first class. I would thoroughly recommend them to anyone considering a professional, friendly team who will work in your best interests with integrity.
I used D&G to sell my house in probably the most difficult market in decades. They sold my house where three other agents failed and did a great job. Nick (my main contact) was always communicative and available to speak to me even just to calm my nerves. Jack (another agent in the office who would help me when Nick wasn't around) was always friendly and helped where he could. He always knew who I was and did his best to sort out my issues/worries/requests. All the staff were friendly and helpful. The sale was smooth and easy and I put this mostly down to Nick who was not only dedicated to the negotiations but was constantly available and proactive throughout the whole process. I would highly recommend them.