Kerry Dunmall at Jacksons was great. We didn't go with a property through her in the end, but she communicated very well, she was accommodating with viewing times and never tried the hard sell, respecting us to make up our own mind with the facts she gave. Not being pressured made everything so much easier. Unlike some from other agencies, during the search she was always straight and honest about everything, even when it wasn't in her favour. I would recommend her in an instant.
Terrible, inefficient and unprofessional service. We have recently rented a house via Jacksons and paid £540 in fees. Having rented multiple times in London they really stood out as being awful and one of the most expensive. I would not rent a house via them in the future.
Although we have not found a property with John Wood, I would like to say a massive 'THANK YOU' to Katherine. She took her time to show us all suitable flats and she was always there to help and answer all the questions we might have. We have simply received an outstanding service and I cannot recommend Katherine enough! Thank you for all your time and help, you are certainly the nicest and the most helpful lettings manager I have ever met!
Jonathan Loney of John D Wood in Southfields handled the sale of our home with great professionalism and his valuation advice was spot on. He was ably backed up by his colleagues in the office, who were all responsive and efficient. Showings were very well handled and all prospective buyers were well qualified. The whole process was remarkably painless! I would recommend John D Wood's Southfields office without reservation, to anyone looking to sell or buy in their area.
Really impressed with the level of customer service here. I had a stressful experience trying to find a replacement tenant at my flat- with several people dropping out at the last minute so I was worried about having to pay an extra month of rent. Both Justyna and Tanya were extremely helpful and understanding throughout the whole process, coached me through it and we got there with a great tenant and a few days to spare! Definitely above and beyond... thanks again! :)
I dealt with the Savills Lettings department (Eve in particular), and they were a pleasure to work with! Really helpful and genuine staff.
Working with Gabrielle and Martin was fantastic. They exceeded my expectations, were honest *shock* and worked so very hard to help us sell and buy our new home. They made a rather difficult process much more bearable!
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Dear Mya, Thank you so very much for all your efforts, dedication and passion. Your matchmaking skills are truly amazing, so can't thank you enough!! I believe the entire KFH run a close knit team, so it feels that everybody knows who you are when you walk through the door, which is so welcoming!!! 5 stars + !!!!! :)
Take Cover Skin System
I found them to be very responsive but not pushy. Felt like they were working for both the seller and the buyer rather than the commission. It was a friendly and genuine team. Enjoyed their services
Good estate agent! Tom Bachelor helped us finding our apartment and delivered a very good service from start till end of our tenancy. Thanks Tom and colleagues for your great services over the last 18 months. Keep up the good work.
Folke Jorg Nagtegaal
Jackson's property management team are absolutely useless. I would recommend to anyone considering living in a Jackson's managed property to drop the idea and run. They don't care about you, they don't respond to you, everything takes an inconceivable amount of time. We had several issues with the property which took up to a month to address. When you E-mail property Management they just don't reply. (Tip: if you want a reply copy in Ann in their complaints team, but more on them later) They have brought people to our house for viewings without any notice - walking in on one of us in our PJs. They then lied and said they had given notice when we challenged them. Their complaints procedure is a white wash and a waste of time. It takes about 2 weeks to get a response and they just deny everything. I doubt any investigation was carried out. Maybe they care about the landlord but they do not care about their tenants. In addition the property was dirty when we moved in and they ignored our requests to clean it until we gave up. I could go on and on and on. Just don't do it