I recently worked with James at Jacksons in Earlsfield and would like to highly recommend their services. I have let my property with multiple agents in the past and I found James had excellent knowledge of the area and even gave me some tips on what I could do to my property to increase its letting value.
He kept me up to date with all the viewings and actually let the property above asking price in only 3 days. Highly recommend and won't be going anywhere else in the future.
Terrible, inefficient and unprofessional service. We have recently rented a house via Jacksons and paid £540 in fees. Having rented multiple times in London they really stood out as being awful and one of the most expensive. I would not rent a house via them in the future.
Very pleasant experience so far with dealing with Savills. From the start, Eve picked up my enquiry and dealt with me in a very friendly & efficient manner. She was very responsive and understanding throughout the negotiating process and kept me fully up to date at all times. No complaints from me and would recommend both Savills and Eve based on my experience.
Savills Northcote road, London
Unprofessional (understatement) real estate agents
When we moved in with our 3 little kids, the furniture we had agreed 2 weeks ahead to be in place was not there, including the bed and there we unopened Ikea flat packs everywhere. Thus, we staid somewhere else. We complained and it took them 1 month to deliver on all the agreed arrangements although we'd initially offered to postpone the move-in date and they'd insisted everything would be in place in time... We also had to fight for weeks and escalate to "senior management" for redress.
We vacated the place early Nov and let them arrange visits for prospective tenants 2 weeks ahead of surrender. Then came the usual game "Let's try to see how much of their deposit we can keep " and it looks like this:
1. "Garden work": £120
They tried to charge for gardening although the check-in report pictures show the mess the place was. So it's "We gave you a tiny garden in an awful bad state with stinking litter and we'll charge you to make it nice once you have left". Thanks.
2. Bed removed": £444
This one you'll love. As part of the agreed furniture change, they were supposed to remove a bad low quality old metal frame bed you only see in depressing films about old houses. Not only did they end up removing it 3 weeks late but they are now also trying to charge us for the "disappearance" of the bed they removed themselves. Really!?
3. Professional cleaning: £324
When we left the flat, 2 weeks before surrender, the place was clean. The dirtying by their numerous arranged visits of the flat for prospective tenants with muddy shoes was then charged to us in an outrageous professional cleaning fee of £324. They're trying to charge us for the cleaning of their own mess... What?!?!
4. Damage to walls, etc.: £1,130
Only a few dirt marks on the walls, that a sponge would have removed, cost £1,130.... What?!?! Actually, you would think the 2. "ultra-premium" professional cleaning should have at the very least taken care of this, would not you? Better still, to justify and evidence such an extortionate amount for a task twice billed, involving using a sponge to clean walls, they have sent us a bill having nothing to do with it:
- "new bed frame and disposed of old one" (charging us for what had been agreed would be free)
- 4 new knobs in polish chrome (nice)
- 2 new panel mouldings (we had the derelict ones instead)
- new dimmer switch (ours never worked)
- new roller bathroom blind (why did not we have this?)
- Glass splash back (nice, we never had this)
- Tiles (check-in inventory shows those ugly broken tiles they graciously ended up changing for the next occupiers , not for us)
So, they are trying to double invoice us (cf. walls and professional cleaning) + charge us for all the nice decoration improvements for the next tenant or the landlord. You will have noticed that none of those items have anything to do with "Damage to walls" although they've confirmed twice in writing that the invoice included everything.
End in sight to this nightmare...maybe not:
- Savills partially came to their senses and removed 2. and 3. but are still trying to string us for a £1,130 wall cleaning without any related invoice.
- 4 months later, Savills are still holding our full deposit without any invoice to back up their claim
- Savills have not even released the undisputed amounts
Throughout our tenancy we suffered from highly dubious mal-practices and, 4 months after the tenancy end, are still suffering from their cowboy practices, still holding our deposit.
But wait, the best is yet to come... yesterday they said they would come up today with a new invoice to cover the "Damage to walls". So, four months after tenancy end, all bills must have been paid months before as they must have already paid their suppliers' invoice. Thus, is someone going to manufacture an invoice to string us for amounts they have been unable to justify? No new invoice yet today...
Our advice to tenants: stay away from those cowboys with their hands in your pockets...
Great service and very knowledgeable staff. Zara and Gabriella are amazing sales progressors and without their help I am sure that the sale would not complete! Most definitely the Estate Agent to recommend!
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Oliver is consistently efficient, gracious, personable and he communicates regularly. I've been told house buying is stressful and ,whilst it is a drawn out process, I have felt in safe hands and not at all anxious. Much of this has been down to Oliver. I'm very grateful. I would choose him again and couldn't recommend him more highly to you.
An excellent, warm and friendly service from Rosie Mills, who made the initial moving in process incredibly smooth. Unfortunately KFH failed to do basic checks on behalf of the landlord (a service that he'd specifically paid for) before we moved in and consequently we were left without a boiler for a week during one of the coldest periods in February and an oven for over 8 weeks. There was no sense of urgency or initiative in resolving either issue and ourselves and the landlord found the whole process incredibly frustrating.
We have been with Jacksons estate agent since we rented out our 1st home back in 2014. They have always been professional and helpful. If a problem should come up it was resolved quickly and efficiently. My current contact is Helena who is great at responding to many of my emails and also goes over and above to make sure to give us a good service. Thank you.
Jackson's property management team are absolutely useless. I would recommend to anyone considering living in a Jackson's managed property to drop the idea and run. They don't care about you, they don't respond to you, everything takes an inconceivable amount of time. We had several issues with the property which took up to a month to address. When you E-mail property Management they just don't reply. (Tip: if you want a reply copy in Ann in their complaints team, but more on them later) They have brought people to our house for viewings without any notice - walking in on one of us in our PJs. They then lied and said they had given notice when we challenged them. Their complaints procedure is a white wash and a waste of time. It takes about 2 weeks to get a response and they just deny everything. I doubt any investigation was carried out. Maybe they care about the landlord but they do not care about their tenants. In addition the property was dirty when we moved in and they ignored our requests to clean it until we gave up. I could go on and on and on. Just don't do it
Josie Mowatt was one of the best agents we met during our search for a new home. She was absolutely fantastic and spot on with what we wanted. She was thorough, knew what worked for us and was not hesitant to push us towards better properties. She was always available on phone and text, infact she followed up with us constantly. I highly recommend Josie for all your property related aspects.. Thank you so very much.. keep the fantastic job you do..
These are the worst estate agents I have ever dealt with.
They claimed our property was secure and we made payment, then they gave it to someone else who offered slightly higher.
We were left with nowhere to live 2 weeks before move in date.