I've been lucky enough to be a tenant of a property managed by Cound (for 8 consecutive years in one property so prospective landlords read on!!.) and to have bought through them also - so if you're thinking of buying go straight to the bottom of the review :)
TENANTS/LANDLORDS READ HERE! The lettings part first - Cound were enormously helpful, quick to respond and resolve problems for us. I've got to say I read the last review and was shocked, and my experience doesn't relate to that at all. I know our landlord was happy too because he enjoyed a consecutive 8 year let - and you cant do that without happy tenants. Its really important to say Cound were always reasonable and fair, which is obviously the most important aspect no matter which side of the tenant/landlord fence you sit! I'll genuinely miss the interaction with the lettings team because they dealt with things well and with such good humour (...round of applause and screams from the fans for Shirley who became something of a legend in our house!). Couldn't recommend the team enough.
BUYERS READ HERE! Firstly, if you're looking at Cound you've got the first bit right - they've been in the area longer than anyone, so they know the market and all of the houses better than anyone in the area. I found their knowledge to be second to none - there was a noticeable difference between their experience in Wandsworth Town and the other agents I dealt with. As for the process, I will openly admit that I was not the easiest buyer - but they kept things on track with charm in the face of my (work-related) delays. The nicest touch though was the amazing Deborah who stayed on after work one day to talk to me about the market and answer my concerns - I really appreciated that, its nice to feel you're not on a conveyor belt which is the feeling other agencies have left me with!
A great bunch of people to deal with, cheery, experienced and they get the job done. So I hope you have as good experiences as I did with them. I'm looking forward to working with them again in the future - Owning a place in Wandsworth Town now I wouldn't dream of working with anyone else - easily the market leaders in the area.
Avoid Counds if possible, they are very useless. We had the unfortunate experience of dealing with Counds thrust upon us by the ignorant decision of our landlord as he had chosen Counds to deal with the tenancy. We had to chase them up about everything, things that were agreed upon weren’t completed, emails were ignored (sometimes for days). I could go on and on but feel that I would work myself up into a state and probably break my keyboard so I won’t. It was a very unpleasant experience to say the least; I have rarely dealt with such incompetence from a so called professional company.
Very happy with the service at Savills. Kieran was very patient and accommodating. I would highly recommend working with Savills.
Savills Northcote road, London
Unprofessional (understatement) real estate agents
When we moved in with our 3 little kids, the furniture we had agreed 2 weeks ahead to be in place was not there, including the bed and there we unopened Ikea flat packs everywhere. Thus, we staid somewhere else. We complained and it took them 1 month to deliver on all the agreed arrangements although we'd initially offered to postpone the move-in date and they'd insisted everything would be in place in time... We also had to fight for weeks and escalate to "senior management" for redress.
We vacated the place early Nov and let them arrange visits for prospective tenants 2 weeks ahead of surrender. Then came the usual game "Let's try to see how much of their deposit we can keep " and it looks like this:
1. "Garden work": £120
They tried to charge for gardening although the check-in report pictures show the mess the place was. So it's "We gave you a tiny garden in an awful bad state with stinking litter and we'll charge you to make it nice once you have left". Thanks.
2. Bed removed": £444
This one you'll love. As part of the agreed furniture change, they were supposed to remove a bad low quality old metal frame bed you only see in depressing films about old houses. Not only did they end up removing it 3 weeks late but they are now also trying to charge us for the "disappearance" of the bed they removed themselves. Really!?
3. Professional cleaning: £324
When we left the flat, 2 weeks before surrender, the place was clean. The dirtying by their numerous arranged visits of the flat for prospective tenants with muddy shoes was then charged to us in an outrageous professional cleaning fee of £324. They're trying to charge us for the cleaning of their own mess... What?!?!
4. Damage to walls, etc.: £1,130
Only a few dirt marks on the walls, that a sponge would have removed, cost £1,130.... What?!?! Actually, you would think the 2. "ultra-premium" professional cleaning should have at the very least taken care of this, would not you? Better still, to justify and evidence such an extortionate amount for a task twice billed, involving using a sponge to clean walls, they have sent us a bill having nothing to do with it:
- "new bed frame and disposed of old one" (charging us for what had been agreed would be free)
- 4 new knobs in polish chrome (nice)
- 2 new panel mouldings (we had the derelict ones instead)
- new dimmer switch (ours never worked)
- new roller bathroom blind (why did not we have this?)
- Glass splash back (nice, we never had this)
- Tiles (check-in inventory shows those ugly broken tiles they graciously ended up changing for the next occupiers , not for us)
So, they are trying to double invoice us (cf. walls and professional cleaning) + charge us for all the nice decoration improvements for the next tenant or the landlord. You will have noticed that none of those items have anything to do with "Damage to walls" although they've confirmed twice in writing that the invoice included everything.
End in sight to this nightmare...maybe not:
- Savills partially came to their senses and removed 2. and 3. but are still trying to string us for a £1,130 wall cleaning without any related invoice.
- 4 months later, Savills are still holding our full deposit without any invoice to back up their claim
- Savills have not even released the undisputed amounts
Throughout our tenancy we suffered from highly dubious mal-practices and, 4 months after the tenancy end, are still suffering from their cowboy practices, still holding our deposit.
But wait, the best is yet to come... yesterday they said they would come up today with a new invoice to cover the "Damage to walls". So, four months after tenancy end, all bills must have been paid months before as they must have already paid their suppliers' invoice. Thus, is someone going to manufacture an invoice to string us for amounts they have been unable to justify? No new invoice yet today...
Our advice to tenants: stay away from those cowboys with their hands in your pockets...
Cannot say much about KFH has we did not end up renting with them but I need to give a 5 stars review to Dorota Trybala the agent that has assisted my partner and I in our flat hunting: she has been extremely kind, professional, punctual and flexible to accommodate our requests. Compared to the competitors she is absolutely spot on in terms of skills and attitude. It has been a real pleasure to deal with her and because of this experience we will go back to KFH if we might need to look for another flat in the future. Great professional.
Davide Di Tommaso
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Acting as an executor I was looking to find a professional,knowledgeable
and easy going estate agent to help sell my Aunt's flat in Wimbledon.
Jennifer,Oliver and their team have been superb quickly securing a
proceedable buyer then continually progressing the sale through to
An excellent, warm and friendly service from Rosie Mills, who made the initial moving in process incredibly smooth. Unfortunately KFH failed to do basic checks on behalf of the landlord (a service that he'd specifically paid for) before we moved in and consequently we were left without a boiler for a week during one of the coldest periods in February and an oven for over 8 weeks. There was no sense of urgency or initiative in resolving either issue and ourselves and the landlord found the whole process incredibly frustrating.
I am delighted with the property I have just bought through James Pendleton, Wandsworth Town branch and by the highly professional service that I received. Everyone at Pendleton's has been so helpful, willing to sort out any issue or difficulty and able to give me the advice and support I needed. Lovely people!
These are the worst estate agents I have ever dealt with.
They claimed our property was secure and we made payment, then they gave it to someone else who offered slightly higher.
We were left with nowhere to live 2 weeks before move in date.
Would highly recommend. Many thanks to Tristan and the wider lettings team for finding us a fantastic house in Wandsworth and helping us to move in a very tight time frame. They made a potentially stressful experience as seamless as possible!
We sold our property with Amy from Chestertons in East Sheen and we cannot recommend her highly enough. Her knowledge of the market was great and her management of a difficult sale was faultless.