This is the second property transaction I have gone through with Toby at knight frank (having purchased my current flat from him 6 years ago). A real local expert offering clear, honest and sensible advide as to the very best property available on the market, making sure I was aware of what would interest me without bombarding me with things he knew would not be of interest. As a buyer he kept me up to date with what had come on the market and always made sure viewings were availble which meant we were able to move very quickly once the right property became available. Finally, Toby works hard to ensure that clients get a great service without unrealistic expectations, this means deals get done to the satisfaction of all parties and ensures that transactions actually get to exchange and completion. A great service and will definitely be on the phone to toby in the future.
Knight Frank’s communication was poor and often they wouldn’t update us even post a viewing. In 4 months, they had just 21 viewings which resulted in 1 offer well below asking price - we have had better results with Marsh & Parsons in just 3 weeks!
a great team providing a professional service going above and beyond the norm. thank you for your years of great service.
If you want your deposit back please please don't use these guys,My advise would be don't pay your last 6 weeks rent. We are in the prossess of seeking legal advise and will update this review in the next few days when we know more.
I’m sure you all have seen the reply from these guys! but apparently they know the names of all there tenants like train2fight uk and Henry the French bulldog!!!!!both who leave 5 star reviews.REALLY
I dealt with Nina and David at this branch of Foxtons, as the agent for the property I was purchasing. Both were very helpful and efficient. There were quite a few issues with the purchase process, which David amply assisted with. I would recommend this branch to anyone considering selling or buying in this area.
Foxtons are very good for everything UP TO WHEN THEY'VE MADE THEIR SALE/RENT CONTRACT.
Their follow-up afterwards is worse than anything I have ever seen before in my life.
Their tenancy department is NOT open on weekends, which isn't convenient AT ALL. Even when you're trying to reach a person they always tell you that "That person cannot take your call at the moment".
If you have an urgent request, they'll come back to you with their standard "we have a 48 hours email return policy".
I wouldn't recommend Foxtons to anyone. I would actually advise people to AVOID FOXTONS.
I wish I could put 0 stars rather than 1...
Rosie was so helpful from beginning to end (and further than that)! We had problems with the landlord after moving in and she went above and beyond to help us - thank you Rosie!
I have always managed my Saturday viewings so that my schedule is properly arranged. Unfortunately I have been waiting at one property for more than 15 mins without anyone contacting me. I called the office just to find out that this property is under offer!! No email, no phone call or voice mail to let me know about the situation before that. She asked me whether I still want to view the second property as booked with the same person and I agreed. I have been waiting at the front of the property for awhile which is fine. I asked about the details. She said is Illegal to tell me how much for service charge and ground rent. She will email to me later. Noticing my shocked face..She asked “any problems?”(With a serious face) - I do not see any point of arguing with her. Until now I have not received any email from her about the details of the property as promised. I have wasted a lot of time with someone that is unprofessional and has an attitude problem! I definitely not deal with this branch anymore.
P.s.Basic manners is important. Please learn how to say apologies or sorry - it would be appreciated more than saying
I’ve recently rented a property from KFH and Alex handled the process and I’m very pleased with the service provided.
Alex was very helpful throughout the whole process and he even made himself available after office hours to answer all my questions.
He is super friendly, patient and knowledgeable and I would recommend him, and KFH, to anyone that is considering to rent a property.
The staff were efficient and always responsive. Omar handled our tenants and was particularly helpful with any additional issues. He was able to attend to workmen and deliveries which relieved us of the stress of travelling across London!
Received great service from the team, kept us fully informed at every step. I was impressed with their honesty & how they handled any issues that arose. Lee & the team were very professional, would recommend them to anyone.
Very mixed feelings here, but overall quite disappointed.
The standard job expected of an estate agency ( the undemanding one) was adequate - essentially giving access to the property and little else, as they knew very little about the property including the fact that it had been under contract by their own lettings division.
When we needed attention they were spectacularly lacking. The seller breached the fixtures and fittings agreements due to their inability to have the right furniture removed: essentially by not exercising any due care once the contract had been signed. To add insult to injury they then offered a derisory amount in compensation that was never actually paid anyway. Not professional and certainly not recommended.