I had a great experience with Savills. Stuart Balfre was fantastic in helping us find our perfect home, he gave great support through the entire process, was always available to answer any queries we had and ensured the process was run as smooth as possible. I would highly recommend Savills and Stuart in particular.
853 days ago
Ealing - Residential Letting
We have experienced terrible customer service, with this branch over the past few months, in relation to renting a property in the area.
After providing all relevant information quickly, and further explanation regarding circumstances and the purpose of our move, a seemingly disinterested employee promised to respond once a dialogue had been established with the landlord on a property Savills managed on their behalf.
An offer was made and rejected, with very little explanation. Especially, when the main reason for not taking the process further was based on the offer being too low. This became seemingly redundant based on the email received by my partner stating that the offer we gave, only a few weeks before, was now the asking price. In our opinion this created a very distrustful image of the company, and it's processes further reinforced by the fact they sent the email to my partner and not me.
I rang and emailed again to follow up on the reduction, only to be met with further promises that I would get more information once the landlord has been spoken to, which had been promised to be the next day. It has now been a week without any further information. All information we have provided has been swift and all evidence shows us to be reliable tenants, given the rent we currently pay is far more than the current asking price. There seems to be no logical reason for this poor transparency and we would appreciate a more direct and honest response from Savills if they value customer feedback.
The only redeeming aspect of this branch, currently presides with a Residential Letting negotiator, who has been very communicative and helpful, but sadly this is not a redeeming quality for any further interacting with the branch or company in the future.
270 days ago