I had a great experience using Foxtons in Chiswick High Road and especially from the help I have received from Carlo Crismann whilst I was searching for a new apartment to rent. He was very professional, polite, knowledgeable and he would pay attention to what I was looking for. He would make recommendations and he would offer his expertise and advise but he would never add pressure on me or he would never try to lead me to fast decision. I would recommend this branch and Carlo
Terrible company. Only interested in profit. Eventually had to release us from tenency early due to extreme damp in property after involving the local council. Before we did they were completely unhelpful and only seemed to care before you sign a contract. Terrible customer service. My "account manager" Alan was totally incompetent and very rude. He had poor communication skills and let us down on countless occasions. Saying he would call then wouldn't bother. Do not use Foxtons.
After a few challenging and unpleasant experiences with other estate agents, dealing with Whitman & Co was on a completely different level. Andrew was honest, straightforward and supportive during the whole process, which proved to be quite frustrating.
Next time I need an estate agent, I know where I'll be going.
Thank you so much for the top quality service.
In the process of renting a house with Whitman & Co - it's been a nightmare dealing with the estate agent. Perfect house, and we're excited to move in, however Whitman & Co are unprofessional, very fraught in their communication in the sense that one person says one thing and another will say another thing, and overall very difficult to get a hold of. I call and ask for a callback, only to call back 45 mins later and be told that person has gone to lunch - very poor ethic. Only giving 2 stars as the house is great, other than that they are unable to do their job professionally.
I have been living in a flat that Oakhill have managed for several years now and overall my experience has been very positive with them. Any issues that we have had, have been very quickly resolved. Responses to my emails are often the same day (within few hours) so I just want to say, thanks guys.
Terrible service. Over a year ago my full deposit (held with DPS) was paid to Oakhills to cover the outstanding rent on a property managed by them. To date Oakhills will not give reference reason being "outstanding rent". Fair?
Ed, Dannie, Nebras are all doing an amazing job! I had a wonderful experience with Thorgills and these guys knew what they were doing. I’m proudly own a house in London, and would give my recommendation to this team hands down with out a second thought.
Giving a one is so unfortunate as I would give a zero for the service and way Thorgills Brentford, have treated me. I have never felt so abandoned, kicked to the curb and robbed out of so much money.
They don’t tell their clients of their nil deposit scheme, and then when the landlord/lady finds out she decides so not go ahead with the move even though she’s accepted the offer and done all the vetting which was so stressful for me and my family thanks to Haffeeza, in the client support team. She badged on with calls, texts and e-mail to me and my family who were my guarantors. They lie and add on fees where it’s not applicable, rush you through the whole process which is a nightmare and kills the excitement and enjoy for a first time renter like myself and have rude staff who don’t like to do viewings and want everything done my what’s app and FaceTime.
They rush you, push you up against and the wall and pressure you into signing documents and advise you to make offers knowing you don’t match the affordability scale. One of my biggest mistakes is giving Thorgill the opportunity and pleasure to finding an apartment for myself and when you don’t want to move in they threaten you with legal action and tell you that they will ruin your credit score. I am now in a legal battle of getting my money back which is £3500 kept by the manager Simon at Brentford.
I advice you guys out their stay away from Thorgills Brentford, they are full of liars, thieves and disgusting people to talk and deal with. This is coming from a 25 years old who is now terrified to move in to any rented property and I’m not keen of doing it in the future.
Best of luck guys
I am leaving this review after having dealt with Chloe Hall, the Tenancy Manager from the Brentford branch of Thorgill's. She has been absolutely fantastic! We had some troublesome tenants who left our property with significant arrears of unpaid rent. She dealt with things promptly and although it was a long process in the end, she always kept us in the loop at every stage, which was particularly helpful and also meant we never had to chase for updates! Her emails were always full of genuine warmth and courteousness, and she's been an absolute pleasure to deal with! Thanks again Chloe!!