Letting service was. Very satisfactory and efficient. I highly recommend it to all landlords.
After having seen something like 60 flats with other agents I finally got to the point with Knight Frank as I they understood my needs and did not waste my time visiting other random properties. This was great!...
On the other hand... the aftermath was quite painful/annoying unfortunately.
The information received from the Agency revealed to be really imprecise on some aspects of the technical features of the flat (even though reportedly passed by their clients), definitely demonstrating some quite shallow technical knowledge which one would not expect from a name as Knight Frank.
I have rented through peach over the last 3 years or so, and have valued Peach's customer service. Particularly Nancy & Joanne who work in the maintenance department. Any minor maintenance issues that I have previously come across, they are always rectified quickly and efficiently. Would highly recommend buying and renting through Peach.
Quite poor service for tenants -
1) Communication is really slow and sometimes confusing.
2) They tried to make us paying for damages in the property which were already there before we checked in and that were reported in the inventory
3) They tried to make us paying for a sofa they bought (and they forgot about it)
4) Watch up for clause 4.1.5 as they will make you pay at the end of the tenancy an initially undisclosed fee for "preparation for checkout". In our case it was 100 pounds.
5) they hire bad contractors for fixing problems in the house. Our windows were poorly fixed 4 times and systematically broke again.
Mine was a challenging sale: purchaser and onward had different ideas on dates. Chris was helpful through out and really earned his stripes. Sometimes it helps to pay for professionals rather the do it on the cheap: this sale simply would not have happened without someone driving it through.
Beware of this agency. Slick smooth talking operator only have their own self interest. They manipulate the tenant and landlord Into unnecessarily long term 3 year deals and take all their commission and huge contract fees upfront. The landlord won’t see a penny for 3-4 months. They do not make this clear!
We have recently bought and sold through Hamptons, and they have been excellent (they sold our flat within a week of being on the market!) The team there have been so professional, they are always quick to respond to any query and are always up to date and helpful. Would highly reccomend, and would happily use again in the future.
Jill de Wys
Pity that I can't give less than a star. All promises before you have moved but then it's all surprises. I moved with my family on Friday evening to know that Bed, Sofa, Cupboard (everything that led to my decision to finalize the flat) is not there. Called the hamptons and they said there's been a "misunderstanding" between them and landlord about the availability of these items. So now, they advised me to buy a camping matteress (just for 3 days as Bed will be delivered on Monday as it has been ordered) which I said I wont as I Cant have my 2 year old kid sleeping on it. Anyway, I bought a matteress (hope they reimburse at least the fraction of amount they promised) and spent the weekend in the hope of a bed on Monday. I got a call on Monday that Bed is ordered now (they lied that it was ordered on Friday itself) now and new delivery day is Friday. Now imagine if I would gone with their idea of a camping matteress. I'm still clueless about other items if they would come or not as Landlord said that he had asked hamptons to advertise the property as unfurnished. And on top of that, Not given the parking yet as I was told while being lured to final this flat (I dont have a car but was told I can rent the parking out and that's why I didn't negotiate further). So here I am stuck for at least 6 months in this flat. Don't know whom to blame! One question to hamptons - Why should I pay my hard earned money to you as fee for your incompetence (and lies?). No one suffered other than my family - you are sitting comfortably in your offices and Landlord is fair in his point of view. Its sad that you do business in such an unprofessional way! Pathetic.
we have found somewhere else with offer accepted today but Alice was super and so nice to deal with - so just to say thnx for your help Alice!!
ps stay warm!!
Worst renting experience I have ever had. Completely useless during the period of our tenancy, and upon leaving the property they attempted to charge us for faulty items that they had previously agreed (but failed dismally) to replace.
I have been very impressed from the start of dealing with Paul Curtis of Ernest Brooks International. I conducted a review of agents on behalf of a friend of mine who is selling a flat in London. Ernest Brooks stood head and shoulders above the others. Good preparation for our initial meeting meant that we were able to have a meaningful and constructive discussion from the outset. I’m particularly impressed with their innovative methods of business, which make eminent sense for both seller and buyer. I’m very pleased I found them.