The team at Keaton's were extremely helpful when I recently purchased an investment property. They were happy to chase solicitors and sellers whenever it was needed. I would use them again.
Landlords, go next door!
Keatons have been nothing but useless with us from start to finish. The service they provided us was so appalling that we had to go with another agency at the end. Their competitors next door provided us with such an efficient service (at a way cheaper rate) that we really regretted having gone with them in the first place!!
Their agents are clueless. Their management team as they call it consists of one girl behind a computer who does everything wrong. We constantly had to get back to them and correct their mistakes. They even managed to lose our keys. Pure negligence.
They are only here to cash in, they don't care about anything else and they should be ashamed to charge what they charge given the service they provide.
I have recently sold my house through Keatons in Stratford. They were great throughout the whole process and made it seem so straightforward. We will definitely be recommending them to our friends still in the area.
I am single mother rented a property for two years from Keatons and never missed rent payment looked after the flat as I am mature and clean person after two years they said land lord decided to sell apartment and I should leave the flat. They harassed me with phone calls agent turning to the property without prior notice I felt intimidated specially when one time saw agent trying to open my flat with the copy they had their excuse was the knocked and no body answered,, till this day I am scared to open doors and have three locks, I found out that the land lord never sold flat they just increased rent and rented it to some family 35% more than what I used to pay. You are rubbish agents gangsters and criminals.
Great estate agent. We viewed around 3 or 4 properties with Ramario and he was very knowledgeable and answer all of the questions we had. I felt like they really helped us figure out what type of property we were looking for. Would definitely recommend.
I turned up to view a property for sale and the estate agent from Outlook didn’t show up. Instead I had a grumpy tenant telling me she didn’t know anything about it and I could not have a look around as Outlook we’re supposed to notify her. I had spoken to Outlook on the phone a few times before the viewing so as far as I was made aware everything was fine, but instead I travelled across London for nothing.
I received excellent support and service when buying a house. Thoroughly recommend! Not your typical estate agents.
I'm taking this opportunity to add further comments to the already pathetic record of this agency. They recently applied to Newham council for a license to rent MY property; the flat above theirs. Presumably leaving the flat below unlicensed and illegally let... not insured... etc etc. I wonder how many other properties of theirs go unlicensed due to their incompetence. My previous comments: Catastrophic. Contracts not written correctly. Addresses confused causing confusion with utility bills and electoral roll home insurance. Repairs left undone for months; in one instance resulting in health & safety issues from blocked drains. Collective failure as more than 3 employees regularly give assurances that they don't meet. I'm aware I have to give a star to get this posted but really they don't deserve one. This is not a new problem. This collective failure has been going on for years. Owner of property adjoining one of their lettings.
Excellent service from start to finish. Kyli, Claudia and the rest of the team ran things very smoothly and kept us updated throughout. I would definitely recommend Stow Brothers to others.
Their valuation was higher than I expected, and they revised down from an initial figure of £635k to £600-625k. In the end the property sold for just over £585k (after a long time on the market and a reduction in the asking price from £600k to £575k).
All that said, the people were always polite and friendly, the fees were reasonable and I think their brand works well. A decent estate agent, definitely.
Great experience with sovereign house, James was especially helpful.
I wouldn't trust sovereign estates with any important transactions. They cancelled multiple viewings, misplaced a set of keys, and frequently ignored my communication. After alot of wasted time and plenty of false hope generated, we got no closer to a deal.