The team at Keaton's were extremely helpful when I recently purchased an investment property. They were happy to chase solicitors and sellers whenever it was needed. I would use them again.
Landlords, go next door!
Keatons have been nothing but useless with us from start to finish. The service they provided us was so appalling that we had to go with another agency at the end. Their competitors next door provided us with such an efficient service (at a way cheaper rate) that we really regretted having gone with them in the first place!!
Their agents are clueless. Their management team as they call it consists of one girl behind a computer who does everything wrong. We constantly had to get back to them and correct their mistakes. They even managed to lose our keys. Pure negligence.
They are only here to cash in, they don't care about anything else and they should be ashamed to charge what they charge given the service they provide.
We registered with Ben at Keatons and not having great experiences with agents we were hesitant. After explaining all our needs Ben sent my partner a few options that fit exactly what we were looking for, you rarely get properties that match with what you actually tell your agent what you're looking for, unfortunately we missed out on the property we offered on. We would recommend Stratford rent department to any of our friends in the area though.
I am single mother rented a property for two years from Keatons and never missed rent payment looked after the flat as I am mature and clean person after two years they said land lord decided to sell apartment and I should leave the flat. They harassed me with phone calls agent turning to the property without prior notice I felt intimidated specially when one time saw agent trying to open my flat with the copy they had their excuse was the knocked and no body answered,, till this day I am scared to open doors and have three locks, I found out that the land lord never sold flat they just increased rent and rented it to some family 35% more than what I used to pay. You are rubbish agents gangsters and criminals.
Jamie and Rosie have been so helpful in securing our new flat and tenancy. They've have always been very clear on the details and really quick to get back to us about our questions. They also both went out of their way to help us when the situation became very difficult due to problems with a previous landlord reference, helping us to overcome some issues and prevent problems with our new tenancy.
UPDATE - the above was written 2.5 years ago at the start of our tenancy. We've just moved on but Trading Places were brilliant throughout and made the end of tenancy super easy. Deposit returned quickly too. I think the first letting agent I've ever liked!!
Trading Places delivered excellent customer service, in particular Jamie. Jamie was helpful and patient from the moment we started looking at the property to the moment we got our keys. He was always very prompt in responding to emails with any questions we had. When we got the keys, we were gifted a housewarming gift (lucky bamboo plant) from the agency, which was really thoughtful and kind. We were also given vouchers to sample local restaurants, the day after we got our keys Jamie noticed one of the restaurants we had been given the voucher for was closed for refurbishment and emailed to inform us so that we could come in to the office and he could change the dates on the voucher, so that we could still use it. Overall, Jamie exceeded our customer service expectations and we will definitely be recommending Trading Places to all our friends and family. Highly Recommend!
Great experience selling our house - Petty's was very professional throughout and guided us through the process and explained all aspects thoroughly to help us achieve a good price. Would recommend highly.
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
I received excellent support and service when buying a house. Thoroughly recommend! Not your typical estate agents.
I'm taking this opportunity to add further comments to the already pathetic record of this agency. They recently applied to Newham council for a license to rent MY property; the flat above theirs. Presumably leaving the flat below unlicensed and illegally let... not insured... etc etc. I wonder how many other properties of theirs go unlicensed due to their incompetence. My previous comments: Catastrophic. Contracts not written correctly. Addresses confused causing confusion with utility bills and electoral roll home insurance. Repairs left undone for months; in one instance resulting in health & safety issues from blocked drains. Collective failure as more than 3 employees regularly give assurances that they don't meet. I'm aware I have to give a star to get this posted but really they don't deserve one. This is not a new problem. This collective failure has been going on for years. Owner of property adjoining one of their lettings.
Claudia and Kenny were very proactive in making sure our house purchase went through as smoothly as possible, chasing lawyers etc and making sure we were kept informed the whole way through. They went above and beyond, even helping us to handle our buyers even though it wasn't really their job as they were not the agents in charge of handling our sale. Also, they were just really nice people to deal with. Finally, they were always available on the phone or made sure they got back to us within a couple of hours if they were busy - that is a huge plus if you're doing something stressful like buying a house! Thank you very much Stow Brothers E11.
Their valuation was higher than I expected, and they revised down from an initial figure of £635k to £600-625k. In the end the property sold for just over £585k (after a long time on the market and a reduction in the asking price from £600k to £575k).
All that said, the people were always polite and friendly, the fees were reasonable and I think their brand works well. A decent estate agent, definitely.