Spoke to an extremely rude, unprofessional and unhelpful member of staff Called Sue, who works in the Commercial Department.
I do not know how this lady can even take phone calls with her tone, she was so abrupt.
Instead of trying to help assist your question, all i kept being told was to call back.
We recently purchased our house through Haart in Dartford and they were absolutely brilliant. We sold our flat through purple bricks which meant we had to use purple bricks solicitors (Blacks Direct) who were shockingly bad. Haart stepped up and offered us support the whole way through the process, going above and beyond. I genuinely would like to thank Haart (particularly Ronnie and Chaice) for making an extremely stressful process that little bit easier and for always being willing to help! Thank you!
I would never ever use this company again. We had problems when we sold our house due to lack of communication then when we started renting a property through them they took our deposit, we moved into a dirty home which they were supposed to be managing and did nothing about. We had no working boiler for nearly 2 months but we got nowhere as long as they still got the rent, they didn't care. We left the property on the 5th November and we should of got our deposit back but according to Haarts it has nothing to do with them and it was up to my old landlord and he lives in Australia. Haarts done know their arse from their elbow when it comes to managing a property they just past the buck onto someone else. We are now dealing with citizens advice to try and get our money back. It shouldn't be used doing this, it should be down to Haarts.
We recently sold our house through Reeds Rains. I would highly recommend them they were very helpful and professional keeping us updateded and informed every step of the way. As we were novices they guided us through the whole process.
The staff at Reeds Rains Dartford branch are very honest, helpful and knowledgeable. Its always a pleasure to work with them.
Thank you Sara for all your help with finding a home for me and my family. From viewing the property to the final call today to confirm the moving date, you have been an absolute star! Also to the rest of the staff in the office, thank you for being so kind.
Star Rating 0.
Very unprofessional. 0 for customer service, infact no service was given, rude on the phone. when you go for a viewing nobody turns up, when you call them they say the flat has been sold. They a lie comes from them that there has been 2 voicemail and a email sent over.............dont know to whom as I did not receive anything. then the colleague supports the person lieing. Till now no email no voicemail.
Stay away from them.