Spoke to an extremely rude, unprofessional and unhelpful member of staff Called Sue, who works in the Commercial Department.
I do not know how this lady can even take phone calls with her tone, she was so abrupt.
Instead of trying to help assist your question, all i kept being told was to call back.
I was highly recommended Anthony James Estate Agents by a close friend who had sold through them. I must say from start to finish they were fantastic. I took their advice on how to market my property and I am glad I did, they got me more than I expected. Very happy!
So I got interested in a flat which was advertised as being 1100£ per month. Did all my paperwork, paid all the fees, including the 1st month rent, and next day (2 days before moving in) they increase the rent for 1200£ per month, living me no choice but accept it as my old contract finished! Tried to sort it out by they always took the landlord's side. As it wasn't enough, I move in and there's no hot water in the flat! How professional are they? They don't care about the tenants, they only only care about pleasing the landlord!
Thank you Sara for all your help with finding a home for me and my family. From viewing the property to the final call today to confirm the moving date, you have been an absolute star! Also to the rest of the staff in the office, thank you for being so kind.
Star Rating 0.
Very unprofessional. 0 for customer service, infact no service was given, rude on the phone. when you go for a viewing nobody turns up, when you call them they say the flat has been sold. They a lie comes from them that there has been 2 voicemail and a email sent over.............dont know to whom as I did not receive anything. then the colleague supports the person lieing. Till now no email no voicemail.
Stay away from them.