They were very helpful when we bought our house. Consistently on time for viewings (not always the case in my experience). Simple process and personal treatment (such as helping the seller to fill out the paperwork on questionnaires).
After listing a property with Martin Flashman, who had tied me into a 6-MONTH contract, I found it to be a very disappointing service. After 2-months on the market they got me an offer of £200k. I told them that was so insulting that it didn't deserve a reply, and when I spoke to Martin Flashman to ask why they would encourage such a low offer, his reply was that I can go and list it with someone else if I want to, but he has a 6-month contract and if I sell it through someone else, I'll be paying 2 estate agents fees. I waited for that contract to expire before I sold the house in Feb, 2010 through Gascoigne & Pees and they found me a buyer who met the full asking price of £250k within 2-weeks!
I had bought through Martin Flashman before and I generally value the idea of dealing with small businesses because I appreciate being able to speak directly to the boss. However, these are not the sort of folks I'd advise selling through, not if you want either a fair price, or a timely transaction. I can only speak for myself, but I will never sell through MF again, and I can't say I found Mr Flashman to be the sort of person I'd want to be dealing with ever again.
Great home-moving advice from Marcel of Rochills. Love all the local activity too.... best independent estate agent in town IMHO
I would like to warn others that if you have a property to sell, this is certainly not the place to go. I lost the best 4-months of the year to this company. They made all sorts of promises about how they'd market my property and how quickly they'd sell it, and it was only after shaking hands with Marcel Roccia and signing a contract that I found out just how poor a company this is.
Marcel and his staff are exactly the sort of people who give Estate Agents a bad name. I believe they took two weeks before we had a first viewing, and thereafter they brought someone over to have a look every 3-4 weeks but failed to attract a single offer. Ok, there was one "offer" but it was about a hundred thousand pounds below the asking price and the agent who called to tell me about it apologised for it even before he gave me the number. I told him not to worry and that I'd continue to be patient but when weeks turn into months, I tried to reason with Marcel that if they weren't capable of selling it they should let me at least get another agent in. I even offered to pay him a commission even if another agent succeeded in finding me a buyer but Marcel's reply was to ask what another agent would do that he couldn't.
The answer to that question is a little too obvious.
I emailed them 3-times so as to put into writing my intention to go to another agent at the end of the 4-month contract, but every email was ignored and their staff, although smiling and polite in their tone, the words were only ever condescending and Marcel did not have the courage to speak to me again after the first time I told him I felt disappointed at their efforts to sell my property. That was after 3 or 4 viewings in the first 2-months and he promised he would feature the listing and get new photos taken. This turned out to be an empty promise. Their efforts to sell my property were equally hollow, and I'm delighted to be able to say it's now listed with Gascoigne & Pees. When G&P heard that Rochills make you sign a 4-month contract they were horrified and told me it's normally a 6-week sale contract, as in, they should only have 6-weeks to agree a sale, then obviously, the completion date can be after but so long as a sale is agreed in 6-weeks, that's fair enough.
I have been buying and selling properties, only 3-4 per year, for about the last 20-years and while I admit I've had some bad experiences with estate agents in the past, I've never before found a company like Rochills where I cannot say one good word about them. I found them to be very fake, condescending and without any class. That's from top to bottom. I'd like to warn anyone to just ask around for a personal reference about Rochills before taking them at their word.
They specialise in lettings, but won't hesitate to tie you into a 4-month contract if you're too quick to buy into their marketing. Sadly, buyers aren't so foolish and consequently, you might well be wasting your time. If you've any doubts, check their sales out on Zoopla. Oh, wait, no, they don't advertise there. Where they do actually advertise I've not been able to work out yet but, as I say, it's no longer my problem.
Please don't make it yours.
After getting off to a decidedly shaky start, with what can only be described as two of the worst estate agent chains I have ever encountered, I stumbled into Curchods and was greeted by Jake Wood. He listened attentively to my lengthy property wish list, and from that moment on he tailored the viewings accordingly to ensure that he didn't waste anyone's time. Not long after, whilst the jokers in the pack were adopting a total scattergun approach to selling houses, we found a property which ticked all of our boxes. It hasn't been plain sailing, far from it, but Jake has kept us updated throughout and held the chain together, which has been no mean feat. Having now exchanged and due to complete in the next 2 weeks, I am so thankful that I walked into Curchods and allowed them to manage the search for us. Thank you Curchods and thank you Jake!
I couldn't have been more impressed with Jake. From the viewing on a Friday evening which made him late for a night out with his mates, to keeping me informed throughout the process. Constantly available, even on his holiday. He is clearly and all round top guy, really easy get on with and very knowledgeable. As a Director at a well known estate agency in London myself, I'd like to say I'm a good judge...I haven't seen many better than this guy. One to watch.
We've just completed on a house advertised by Castle Wildish and we couldn't be happier with the service received throughout this process- especially from Rob Emmett, our agent there! Highly recommend!!
Wouldn't recommend anyone to rent a property through these guys. They took 4 months to attend to the damp issue in our bathroom and at the interim inspection didn't follow through any of the things that needed fixing then had the cheek to put up the rent for a 2nd year! On leaving the property they completely disregarded the independent inventory check charging us £120 for something that was not damaged. Despite disputing it they said that the landlord required the money and in order to close the matter quickly we had better pay now before they got quotes for the work. This is blackmail and theft!!!!
Andy and his team are some of the best sales/lettings agents around. Their quality of service and friendly staff make them a please to deal with. Never feel like I am getting wrong advice or ripped off. Keep up the good work gang!!
In all my dealings with Andy at James Neave, I've been continually impressed by Andy's professionalism and dedication to what he does. Very impressed.