21st Apr 2025 (4 weeks ago)
We rented a flat through Venice Properties which we looked round and initially thought it was nice and all in working condition. However, to our surprise, it was not. When we arrived, the paint on the walls were not the same colour and you could clearly see where someone had painted over marks, making the property look messy. Along with this, there was a bug problem around the kitchen, windows and bathrooms which is an appalling way to start off any tenancy, along with the hob and lights not working, though they had someone previously come round to check the condition of the flat and had noted that these things weren’t working, yet Venice did not bother to fix anything until we had also flagged it. Along with this the air vents in both bathrooms and kitchen didn’t work so
we called up and emailed multiple times for them to fix it. After a gruelling 6 months, they finally sent someone out to fix them. The boiler had a leak which i sent photos of and said that it was “an old leak” which it was not so made us wait another 2 weeks of emails to finally send someone out to fix it. The boiler’s time switch didn’t work for months on end but refused to believe us telling us it was fine until a plumber came round and also agreed that it was broken and had to be replaced. The underfloor heating was broken before renting and so electric radiators were fitted which were extortionate and useless to say the least. The flat would be less than 8 degrees during the winter months even when using these heaters and that is beyond living conditions. All in all, the service at Venice Properties is atrocious - no company who rents out houses and flats should take months to fix serious problems within their accommodations.... Read more