Swift responses, good chasing and honest communication. Very good service and would use again!
Complete and utter time wasters. Was selling my property with Acorn Lewisham and accepted a verbal offer which I asked to be put in writing to me and also buyers details for my solicitor. Had to keep chasing for this and was fobbed off with excuses for nearly three weeks until the agent finally admitted they had no details from the so called buyer apart from their name.
Needless to say I took my business elsewhere.
If you are thinking of selling avoid these at all costs, they acted like a bunch of amateurs.
We have recently had an excellent experience selling with Winkworth Blackheath. Steve, Nicola, Tom and Patrick were professional and efficient throughout the process. Our sale was a bit complicated and Winkworth were very flexible and accommodating. Winkworth were involved with all three properties in the chain and Nicola kept us updated along the way, seemingly keeping everyone happy! Big thanks to the team, we would happily work with them again.
The rental department is absolutely unprofessional and utter rubbish. The agent and I have arranged a day to view different flats in the morning. I have someone to look after my child because the agent told me he can't drive around to show me flats with a child in it as his insurance is not covered.
So the agent didn't turn up at the end without notifying me in advance and his colleague told me the viewings booked are not on the diary so they can't take me to view the properties because they have are 'short of staff' and 'busy'. I ended up wasted my time and money travelling and childcare because of this very rubbish and useless agent.
Very unorganised, unprofessional and irresponsible. Cannot imagine what kind of service I would receive if I rent through them.
I would recommend people avoiding it unless you want to wast your energy and time. Rent through some other agencies I'm sure you'll get much better service.
Franck was our agent helping us to buy our first home in Hither Green.
He is friendly, quick to respond, provided good advice at the negotiating phase, was accommodating when we/or potential contractors needed to visit the property. Franck also kept tabs on the progress of the sale on a daily basis and went out of his way to remove any potential obstacles and avoid delays.
Overall, KFH was the best estate agent we dealt with, and we dealt with many over the last 1,5 years.
I rang with the simple question of "Do you do probate valuations?" I could not get a straightforward answer. The employee, who had refrained from giving her name, wanted to know my property details, whether I intended selling through them, which road the property was in? On asking again "Do you do probate valuations?" I was still unable to get a straight forward reply. Wouldn't use them for anything after this. As if dealing with Probate isn't upsetting enough.
We bought our first home through Stanford Estates a few months ago and were really impressed with the level of service we received from Jack Lowis and the rest of the team. Jack was always happy to help and did a great job of guiding the process through to completion. Thanks!
I recently sold my property on Manor Park through the guys at Stanford Estates and I have to say they were a pleasure to deal with. The whole team were incredibly helpful throughout the process and were always on hand when needed.
Highly recommend to anyone looking to sell or buy in the area.