My experience with this agent was generally satisfactory. Unlike many other rude and expensive ones that I came across, I did feel the staff here were trying to provide quality customer service. As their properties are mostly in SE it feels kind of niche.
After move-in they would still provide constant support and answer my questions. The fees they charge (then) was quite competitive as well.
Met with Viv and the team at the La Casa office to discuss a property investment project. We spoke at length with regards the legalities and pitfalls of the project but more importantly, the solutions.
I left knowing exactly what tweaking was necessary to ensure the project met with a good start and it's all thanks to the team at La Casa.
Definite first port of call for ANYTHING property related.
Terrible experience!!! I viewed a property and paid a holding fee and then could not get a response, no returned calls or returned emailed, to confirm if i had managed to secure the property. After 9 days with no communication from this office I had to secure an alternative property with a proactive agency and have since been told by Mark Beaumont that I can not get my £200 back and have not been given as much as an apology for their poor customer service and lack of communication. interestingly enough I was only made aware of the fact the deposit was non refundable on the deposit receipt not before the money was taken.
As advised, I have emailed to enquire about their complaints procedure in order to take this forward and again have just been ignored. I would personally advise you to give this agent a wide berth as they have no idea about customer service.
the worst estate agents ive ever been to in my life they where an hour late to view the flat i was interested in not to mention when they did arrive the agent didn't have the keys to the property but i could look thru the Windows if i wanted eventually when i did get the flat i had to attempt to move in 3 times because the property still had gass cylinders and other building materials and also they where so supposed to see that my landlord put my deposit in a deposit scheme when i left the property due to a serious black mould problem the landlord refused to give me the full deposit only half when i went to call the deposit scheme the number had been had been discontinued i went back to Bluefield and the asked me to leave there shop DO NOT USE THEM unless you want to be ripped off
I needed advice - contacted La Casa. So glad I did. Viv the owner was prompt in getting back to me, his knowledge of the area, selling and renting regulations as well as tips and advice was spot on, really helpful.
Would recommend La Casa 100%
Charles knight is an agent above the rest . Thanks to Neil and Matthew from Lewisham branch . Who helped us all the way . From finding a property to live in to finding a buyer for our property .
They were helpful and very patient and understanding and also very professional . I recommend anyone selling letting or buying a home to Charles knight estates agent . You will not regret the experience .