Mrs Julie Ainsworth.
I sold my property with these estate agents
I dealt with Carl and I can't praise the work he did. Enough Great service
straight away and always helpful and always helpful
27th Jan 2020 (1 year ago)
Stay away, avoid.
Terrible experience! I rented a house in Bolton quite a while ago after 2 viewings with this letting agency. It was guaranteed the house would be completely clean before moving in. On the agreed day keys were handed to me on the Bolton Office, headed to the house and it was a shock.
Kitchen was filthy, carpets not cleaned and smelly, bins full of rubbish, backyard full of litter, no lighting bulbs working anywhere. Went back to office to return keys and was told I had a contract I need to follow (really?! great customer service!).
Showed the pics I took to the letting agent about the state of property and the response was I had to follow the contract (had to leave my previous house next day according to plan and move all furniture). Result: had to clean up all house myself and did follow my contract till the end. After moving in I tried to get all stuff sorted and got in touch with their property management service. Guess what? No assistance at all!!! All requests rejected. I was told I had to repair the radiators myself, I had to repair moist in the walls myself and carpets cleaning were not included on their services... I guess all that's included is your monthly pay...
At the end of contract I obviously left the property, thinking it would be the end of all this nightmare, but no... They still had more surprises for me...
Entwistle Green for 3 months could not, in a single time, get in touch with the landlord to return the initial deposit (no damages after final checks with agent). Landlord was away, then the landlord would not be available on phone, then the landlord was abroad.... made a complaint to deposit scheme agency after 2 month of this unacceptable behaviour and got the money back after a week. Strange thing they managed to speak with landlord immediately after the complaint was made (?!).
Very awkward and disappointing letting agency...
I have to say in the overall situation I was always on the losing side...
Recently bought a house using a different company (of course!!!)
They never gave any signs they can be trusted.
Avoid like the plague.
30th Dec 2019 (1 year ago)