i have just bought a flat, my dream flat. As soon as I walked in I knew it was going to be mine. My man at Warwick Baker was George and from our initial chat when I explained what I was looking for, he gave me tailor made suggestions. Nothing was put under my nose that was over my buget, unlike every other estate agent I tried, and the main thing for me was the straight talk. I had a rocky ride with a certain mortgage company during the proccess and George calmy advised and guided me through the sale. if i could give ten stars I would. Thank you so much.
524 days ago
Unfortunately, the service and communication I received was disappointing. I called up in the morning to arrange a viewing of a £245k one bedroom property I’d seen on Rightmove. I asked if it was still available and was told, yes. Turned up, and a lovely lady called Wendy greeted me and showed me around. She was helpful and friendly.
However, it was soon apparent that the property was not the same one as the one in the photos on Rightmove. There was no disclaimer on the listing to say otherwise. The listing was also fully active/LIVE at the time. After I clarified the market price of £245k at the viewing, I was told that that property had already sold and I was being shown around a £260k+ property (which was out of my budget.) I totally appreciate miscommunications happen in business and we’re all human. Usually a quick apology would be all that was needed. However, after contacting the general manager to explain the situation, I received a short reply back saying “Those photos are of the show-flat” … but no explanation as to why this wasn’t made clear, and more importantly the fact that the property I went to view had already been sold.
232 days ago