Where to start with David Lee?!
Firstly, I should say we (my wife and I) sold our first home together through David Lee, and specifically a combination of Max (no longer with David Lee) and Sophie, assisted ably by Meg. They were utterly fantastic - providing a continued and calm reassuring presence throughout the process. Explaining feedback, really understanding the type of people who would be interested in our house and marketing it sensitively.
My wife and I then had an absolute nightmare trying to buy somewhere through other local agents. I won't name them here, but one in particular was incredibly difficult to deal with and we saw two properties fall through before David Lee recommended that we went to see a property they had on their books. Again, knowing the type of home we were moving from, the house the suggested was almost tailor made for us.
After our offer was accepted, they provided clear and consistent communications through Chris in the Bishop's Stortford office which suggested they were always keeping a close eye on the progress of the chain.
It has been a long process, none of which can be laid at the feet of David Lee who have been absolutely brilliant throughout. Thank you so much once again.
29th Jan 2016 (5 years ago)
Put a offer in on a property, then got ask for proof of funds and mortgage in decision. When queried if our offer had been accepted, I was told by Laura, yes in principle.
Little did I know but speaking to my mortgage advisor and getting my mortgage in decision from him to show as proof, would leave a credit check footprint.
With 2 days gone by and no communication, I called to be told they were still showing people the property, despite saying our offer had been accepted. Speaking with 4 individuals, over the period of 4 days reiterating what had happend and to 2 directors - I was basically told they didn't accept the offer and the colleague that said that to obtain all of my financial details and proof was in the wrong.
Poor communication between all staff which was clearly evident as each time I called I had to relay what had happen to each person, yet no one was calling me back, I had to chase them!
So now we have a credit check footprint which you shouldn't have to many of as its deemed bad which expires in 60 days.
For first time buyers with a big deposit, they couldn't have made the process more complicated.
29th Jan 2020 (1 year ago)