Please, please don't be fooled by the positive reviews around here. Spare 5 minutes of your life and read this through so you won't find yourself in our situation. Let me explain our experience with them: we were looking to rent a property and found one that was in our budget and met our requirements. Our offer was accepted and we paid the holding deposit and started the reference process. Everything was smooth with HomeLet and we received an email that we now need to pay the advance rent and deposit in full 'TODAY' ( yes, in capitals ) despite we didn't signed the tenancy agreement. Our mistake was that we paid all the above - £3230 and we were told that the moving date will be 30.11.2020. That was on the 25th of November and we informed STACEY GREENWOOD that our current tenancy agreement expires on the 20th of December. 30th came quickly but nothing from them. I was the one who made the call and was informed that due to some issues with the landlords' papers they have to move the date to the 7th of December. We agreed and 7th came. Again, absolutely no contact. Again, I was the one making the call and again, they have to move it to the 14th of December. I then express my concerns to STACEY GREENWOOD but she told me to rest assured that we will be getting the keys before the 20th of December. Do I need to tell you that on the 14th again nobody called ? YES, that is right, nothing. I was the one who called and she told me that 'unfortunately' she doesn't have a moving date for us due to the above problems. Now, imagine yourself near Christmas with a 9 months pregnant wife soon to be mother with no house to move in. I have requested all the amounts to be refunded in full but after 3 days no one replied to my emails. Called 2 time in the office but they just passed me from one agent to another. Got in the car with the same 9 months pregnant wife and drove to their office. They agreed to refund the money but we need to wait a couple of days ( I know, when it is about making the payment it only takes seconds and they are happy to cash in, but when they need to give money back it is a different story ).
Caring or respecting the client ? Communicate effectively and send honest information to the client ? THEY DO NOT KNOW THESE MEANINGS. They are just chasing their commission, once they have the money into their pockets may God be with you.
This is a honest review and experience which can be backed up with emails and conversations if somebody has a doubt.
I genuinely hope you will think twice before using their services.
222 days ago