2nd Jun 2026 (12 days ago)
We moved into our apartment nearly 3 weeks ago. We've had no hot water the whole time so I've been having to shower using a hosepipe on a balcony - for THREE WEEKS.
During that 3 week period we didn't have ANY running water for multiple periods, spanning 4 days at a time. NO RUNNING WATER AT ALL.
We had to buy bottled water to wash hands, brush teeth - you name it. Absolutely zero urgency from Foxtons. You'd ask them to call you back end of day to confirm they had given a plumber permission to come over and fix something, and you just wouldn't hear back. Totally incompetent.
Our backdoor also was left unlocked when we moved in - we were told by Andrea who showed us the apartment that it wasn't locked because he didn't have the key - but the truth was the lock was broken and they couldn't lock it. They didn't tell us this. It took them over a week to fix the lock, so our apartment was not secure for over 7 days.
They were also supposed to move all the broken planters that the previous tenants had left all over the balcony - soil everywhere and filled with ant farms - so much so they had ant traps all over the apartment, but didn't think to actually remove the massive piles of soil and broken planters where all the ants were.
We ended up having to do a lot of the fixes ourselves, but nearly 3 weeks later and we still don't have hot water and the running water needs to be rationed to avoid it running out.
WHAT A COMPLETE JOKE.
We heard horror stories about renting with Foxtons but didn't believe the real experience would be this bad - but it was. The support team at Foxtons are completely inept - it's run by someone called Jane who's ok, but everyone who works for her should be fired. It took some guy called Ross over a week to get the locksmith out to do a basic lock fix. Simran doesn't seem to understand the most basic of issues. I think we spoke to nearly 8 different people about our water issue, getting passed from one person to another.
We are now 3 weeks into having no hot water and persistent water issues - we are now having to consider leaving the new flat we've moved into because it isn't fit for purpose. It's 2026 and we can't take a shower before work! And for rent that's 3 grand a month for a glorified 1.5 bed. WHAT?! I'll be consulting with solicitors to ensure we are refunded our rent for when we didn't have basic running water.
If we do leave, we'll have lost thousands in moving costs - and not to mention the massive stress and anxiety this has caused.
If you are considering renting from this Foxtons, or any other, don't do it - they don't do the most basic of checks before you move in and if anything goes wrong you're passed from one inept person to another until you can't take it any more and leave.... Read more