James Livingstone has been great in regards to helping myself and my girlfriend with our first flat together. He has been helpful with booking our viewing quickly and getting our application through as quickly as possible. We would highly recommend anyone going to James for help if they are looking at renting a property and need some help with a letting Agency. Chancellors have been fantastic.
1122 days ago
The first communications were fantastic, the sales manager told us everything we wanted to know and we seemed very impressed. The house was up on the market in no time. However, we were forced to sign contract in our home surrounded by 4 members of staff, had no time to sit and read the contract, so we asked to have a copy of the contract sent to us as conveniently they'd only brought one copy that they had to take away with them. We were verbally told by sales manager that the contact was initially 4 weeks then kept rolling and there was a 14 day cooling off period. We only received a copy of our contract 3 months after signing and the 14 day cooling off period was no longer an option, the contact was a minimum of 6 months. When all of this was addressed with Chancellor's their attitude was extremely unprofessional. The sales manager has been untruthful and we had been tricked, there was no apology and no means of compromise to 'keep the client happy.'
In general their communication was shocking, they didn't reply to important emails and only did when threat of legal action was made.
They hardly made any effort to sell our house then when some buyers came round we were informed that chancellors had been saying false information to these potential buyers about us as vendors.
I would NEVER recommend them to anyone, they are deceitful, untrustworthy and unprofessional. I've spoken to others who have used chancellors and they have found the same experience.
Be very careful and don't trust anything you are told by them!
1408 days ago