We let a property from Jackson-Stops for almost 3 years and I can honestly say they were fantastic. Lesley the property manager is great at coming back to you and gets things done quickly. We had no issues at all including getting our deposit back at the end which also couldn't have been any easier!! Highly recommend.
511 days ago
Absolutely horrific experience with Jackson-Stops Weybridge Lettings. We agreed to rent a property for the family to relocate close to a new school for our children in Surrey. Everything seemed fine, holding deposit paid, another 5weeks deposit paid, our move in date was set for August, tenancy documents signed and approved. Welcome letter received. Removal lorry’s booked, fibre broadband installation booked, new fridge to be delivered to our new address, trampoline for the kids arriving after the move in date and the day before we move in Jackson Stops pulled the plug and told us that they hadn’t really agreed the deal properly with the Landlord and he doesn’t want to go ahead as Jackson Stops had not communicated the details to him. Unbelievable.. we now have to cancel our move, cancel our child’s school place, cancel everything. We had signed documentation with the agent, passports and utility bills checked about a month beforehand.. if they had just done their job from when we offered to rent this house our lives wouldn’t have been turned upside down. We really feel that letting agents shouldn’t be allowed to affect people’s lives by incompetence and if there is an ombudsman or some sort of recourse, we will find it and make sure this doesn’t happen to other families.
294 days ago