All the staff at Leaders are extremely helpful and have always answered any queries i have had while renting through them for the last 6 months. I have not had many issues while renting however I have always had a quick response from Zoe and she has always managed to sort everything out and sort every little query I have had. Just want say a big thank you to the team at Leaders for making our stay at the rented property stress free.
193 days ago
I am really upset and disappointed in the service provided by Leaders in my first rented home.
The worst problem is our (only!) toilet. It has broken twice and been fixed twice within the first 6 months of renting, which to be fair was done reasonably quickly which we were happy with. In January this year, it has broken again and is blocked. It blocks, then unblocks a week later then after normal use blocks again. We are now in May 19 and nobody has come round to fix the toilet despite chasing. Since January, we have not put any toilet paper down the toilet, have to manually remove waste and try as much as possible to go to the toilet at work or the pub down the road. If anything it is a health risk.
We were also subject to a burgarly in March, where our window was smashed and our garden fence (which we were told would be replaced before we moved in but this was untrue) smashed. We are now in May and nobody has come to fix the fence - our dog runs round next doors garden. Our window is still boarded up and I have not had a refund for paying this to be boarded.
At the beginning of the tenancy, we had troubles with our utilities, council tax and home insurance as they did not have the right address listed for the property. This resulted in double bills from suppliers and a lot of hassle, as well as increased rate in council tax. This took quite a while to be resolved by ourselves. Even though we told them the address was wrong, every time we rung up to pay the rent they hadn't changed it.
We've had a few other more minor issues in the year we've had with Leaders. Their response to an email with all of the problems we've had was that there has been staff sickness and annual leave. However, within 2 days of giving our notice to the property, we received emails and calls trying to get viewings for the next lot of tenants. I found it disheartening that it takes weeks/months to fix something but only 2 days to get a property marketed and viewings arranged.
I am quite worried what charges we are going to be faced with at the end of our tenancy.
To put a positive spin on quite a negative review, the staff are mainly polite, friendly and when we were moving into the property were quick to respond.
774 days ago