Vicky Alexander has been very helpful throughout the whole process - from initially finding us the type of property we were looking for, arranging viewing, and negotiating on our behalf. Simone has been great back up too for us when Vicky was out of the office, very helpful and informative.
7th Sep 2017 (4 years ago)
Lies and incompetence from almost each member of staff.
From initially being unable to spell our names right on contracts, to organising a open day on a bank holiday, to putting our property live on Rightmove etc.incomplete and removing for several days losing the new nature our listing and depriving us of valuable interest. On the back of that lying about knowing the cause. To accompanied viewers being unable to work out the keys, and parking in the drive which can fit 3 cars and blocking it preventing the viewer from parking and drawing attention to the narrow private street. Lying about what they would tell potential buyers, releasing info we were told wouldn't be released to buyers for example the minimum we would be prepared to accept. Not including all relevant materials in brochures, we printed specific items ourselves and left around the house. Basic agreements like no viewings between x and x were questioned. The move manager was non-existent promised updates never arrived. We had to do the chasing of our move manger who regularly mis-understood and at one point writing in a mail to us the complete opposite to what had happened. Allowing things to happen which were not allowed in their contract.
Manning Stanton increased our stress levels and needed to be actively managed and chased by us throughout. Terrible service, I won't be using them again.
The similarly worded 5 star google reviews from similar accounts appear to be a little suspicious, I would take these with a pinch of salt.
6th Dec 2018 (2 years ago)