Helped us find our house very quickly, and excellent support from Emma, the financial advisor. We can't wait to move into our first home!
679 days ago
Terrible. Stay far away, you've been warned.
We reached out to a dozen agents in our search for one to sell our property. Connells Bitterne stood out. Ian Dowrick sells himself and the company well, promises everything under the sun and the rates were cheaper / on par with everyone else. Win win.
Almost instantly after signing the contract did things start to go in a different direction. The 'team' who Ian said would come out to us to meet us and see the property never happened, and after this initial engagement, you won't hear from Ian again. Instead passed to someone in the branch to look after you.
Shawn, the Branch Manager took our property. The first Tuesday he called to say it's his weekly ring round day and to expect to hear from him every week without fail for updates, stats, you name it, he'll have it. Good first impression.
A week goes by, no viewers or contact from anyone at the branch, no problem I thought, I'll wait till Tuesday and Shawn will call. Waiting, waiting.. no call. And so begins what is the story here, complete lack of communication. Weeks turn into months very quickly, being drip fed a single viewing every 3-4weeks. I was constantly trying to get updates from them, to which on the phone (when you phone them) they will promise everything, and deliver nothing. They say they will phone you, they wont, time and time again.
Equally, it's the little things.. on our first viewing, Shawn was late and hadn't pre-planned so he walked up to the door with the clients whilst we were walking out, dog in hand which led to a very awkward hello to potential buyers. At the same time, that was the first time Shawn had even seen the property, so was just making up the tour as he went along.. very clearly being confused when asked where the boiler was etc (CCTV should you be interested how i'd know that). Also, they constantly pointed buyers to the wrong garage in our block, so trying to sell one that isnt even ours (thanks again CCTV).
We cancelled the contract with them after 3-4 months and 4 viewings. Since then, we went with Enfield's Bitterne, have had more viewings then I can count and subsequently sold whilst having great communication.
Avoid Connells like Covid.
185 days ago