This is my first time to rent a house through Leaders. Honestly, except wearing a mask, I have never expected Leaders’ staffs wearing gloves and arrange the most safety way to take a lift up to view the flat. I think they do a very good job for Covid 19. This is a strong impression on me.
Alex is very helpful and friendly to show me around the house. Hannah follows up me then and she has never missed my questions. She is very diligent, responsible, a professional staff in Leaders and works until late.
And one thing I would like to mention about the 85 pages Inventory Report they did. This is a unbelievable report for me! It’s not a simple report, it’s so detailed that just like a book!
5 stars company and 5 stars staffs. Many thanks for Alex and Hannah. I highly recommend them to all.
97 days ago
The Southsea office is a terrible estate agent. Avoid at all cost. The deposit was not given back for 2 months and only because I chased them every day for 2 weeks. Various admin agents (Sam, Leigh) lied over and over saying that the deposit was going into the bank by Tuesday, then by Friday, then Monday. It went on and on and there was never any intention of paying it back. I managed to speak to the manager who said we would get the money, but again it hadn’t gone in. He then authorised a bank transfer. Why this hadn’t been done to begin with, especially in this day and age?
Also, £180 cleaning bill was taken off the deposit. The place was spotless, in fact cleaner than when it was rented to us! They rented straightaway after and probably had the next client’s deposit but had no intention of giving ours back, hoping we would give up.
265 days ago