Recently moved in to the area and I thought it would be a nightmare as we were having to do everything long distance but Northwood were amazing. Nothing was too much trouble for them and they kept us updated the whole way. They were great at organising viewings for us so we could fit in as much as possible. Guy called Simon took care of everything and was so helpful. Would absolutely use them again
1799 days ago
Terrible attitude to the customer
I booked the viewing last week for today, 15:15 for property in St. Joseph's Court, Portsmouth. At 15:10 I called the agency to confirm that someone is coming and nobody forgot about the viewing - like it happens with other agencies.
The conversation was:
Me: Hello, I have a viewing...Just wanted to ask if somebody will be coming?
The lady on the phone: It is not 15:15 yet.
It shut my mouth, I would expect at least 'oh, my colleague is on her way'.
Anyway, these are just my expectations.
So, yes,the agent arrived right on time (very appreciated, first agent who came on time). But whats the point of coming if the agent...didnt have the key to enter the front door. She said, she thought she has them. She didnt. So she called another agent to check if tenant is in the flat to let us in. We were standing outside, in cold, waiting for an answer. It appeared that nobody is in the flat to let us in. The agent turned to us that in this situation she will have to reschedule the viewing! Are you kidding me? We took specially day off for this viewing, coming from another city, paying for our travel to get there and to be told that the agent, whose aim of the job was to enter and show us the house - may not enter the house for pre-booked viewing.
So what is the sense of your work? Wasting not only our time but your time, your petrol and whats the most surprising for me - losing customer?
1966 days ago