Lawrence could not have been more helpful when helping us search for a new home! As first time buyers the process is daunting and Lawrence took the time to answer all any questions we had, would highly recommend to anybody looking to buy or sell a home.
950 days ago
I recently moved to Newbury and needed one rented accommodation, so I checked online and contacted Chancellors.
Then at time of viewing I pointed few defects with property and I was assured from the AGENT that they'll be treated apart from the dirty carpet as Owner is not willing to spend much.. Still I agreed and mentioned in mail immediately after viewing, but these people tried to play smart and they didn't added this to agreement, which I was not aware of.
As molds in house, window are not closing, shower not working, carpet cleaning, Broken Blind replacement, broken handles and fresh paint and similar issues were already conveyed to Agent by me over mail and she talked it over the phone as well.
They delivered the house to me after 10 days and when I saw property upon entrance, nothing was done.
And Now Chancellor told me check with Thames property Management which I suppose is third party who maintains the house. So, i checked with them and now they're taking so much time its been almost month since I'm checked in. And just shower is replaced so far after reminders.
And when I requested to get the work done ASAP, now they're telling we're trying but it was not in agreement, But I told her I clearly conveyed the issues in mail and it should be responsibility/job of Agent to take corrective action in agreement or what ever they do.
Still I'm waiting for work to be completed.
I've added only few pictures for reference
155 days ago