I have been renting through Jon Rosi for the last 5 years now and have never had any cause for complaint. The team in the office have always been so friendly, helpful and kind. I've been particularly impressed with how well they have adapted throughout 2020, ensuring us as tenants are still being supported in whatever way we've needed. Their responses to any maintenance issues we may have, have been so efficient and the communication has always been clear. Having rented through 4 different agencies now in Reading, there is a reason I have remained with Jon Rosi for so long!
201 days ago
Absolutely the worst Estate Agent that I have ever had the misfortune of using for a number of reasons:
1. They make appointments with you to visit the property, to which you hang around all day to find no one turns up.
2. They give you a 5 day window in which someone may enter the property, rather than a specific time and day.
3. Fail to fix major problems within the property. We were left with a damp and mouldy back wall for 4 months. We have since left the property and nothing has been done. They never even relayed the problem to the landlord.
4. On leaving the property, they tried to charge us for dust in the property, despite it being professionally cleaned throughout. The landlord agreed with us that this was not fair and removed the charge.
5. They kept our deposit for 2 weeks after moving out. We kept calling and trying to get it back, only to be fobbed off with more excuses.
6. THEY NEVER ANSWER THE PHONE OR GET BACK TO YOU. Honestly, it takes a week via email to get anything - and it's usually answered by someone inept.
7. If you are thinking of using them to sell your property - the lady that showed us around ours was possibly the worst sales person ever. She did not talk about the property once and simply said she didn't know in answer to any questions. The only thing she did actually talk about, was how cold and tired she was. Luckily, this property sold itself!
8. Most of the staff have an attitude problem.
2015 days ago