I dealt with a Sarah Somers at Hyde and Rowe, Sarah was always available to help. Sarah Helped me locate great accommodation at very short notice, that suited all my requirements/needs. Sarah was great help and dealt with any queries I had. Great Person to deal with.
Very bad experience with this agency. They are very unprofessional and lack communication. Please avoid them at all costs!
Very pleased with the service from Goodfellas, dealt with Tom and Sarah who were both very knowledgeable, easy to contact and helpful throughout the sale process.
They took a 12 month tenancy fee from us however the tenant only stayed for 6 months. Have been asking for our other 6 months to be refunded and still no response. Beware some of their staff don’t have basic grammar or communication skills and are extremely pushy when dealing with clients. To their credit there’s Mandy-Sue who is helpful some of the time.
Bradley Lewis was my letting agent during my search for a new property. He provided an excellent service since the first time and he also showed a very high committment until the end. He was the only one who called me several times during the week just to know if I had any success. I would like to highlight from him his ability to grasp the customer requirements. Thank you Mr. Lewis.
booked an appointment, made travel plans, travelled. Agent didn't have the courtesy to inform that property is already let and there is no appointment. Thoroughly unprofessional.
As first time buyers we were impressed by the highly professional team at the Wallington office. From the very beginning Anthony was in regular contact to provide us with updates at every stage of the buying process to the exchange of contracts. Mark was very helpful too. We cannot help them enough!
Where to begin. This was our first house sale so we put our trust in our estate agent Cubit & West. That was a mistake, in our initial meetings and contract signing we were repeatedly told our homes value and how much we definitely should get for it. This all sounded good and we had viewed a few houses being sold with them and had been impressed with the agents. So we signed up with them. Once we had a buyer we was informed that the buyers bank had under valued our property and our best outcome was to lower the price. We accepted this and proceeded with the sale. It was only when we came to paying the fee that we found out we had to pay the fee based on the original sale price not the actual sale price. After talking to them they explained that we had signed up for a fixed fee not a variable fee (we were never told that was a option). They lied and deceived to sign us up to a fixed fee on a price they knew was not possible to get.
As good as the viewing agents are at selling I would avoid ever dealing with them again. Once they have your sale they will fall back into the contract and become very unhelpful.
Exactly how an estate agent should be and a very refreshing change from some of the high street chains. The team, lead from the front by Richard and David, are extremely knowledgeable, always on hand to help with whatever may be thrown their way and operate in an extremely professional and efficient manner. I have used Folkands for letting properties and, when the time comes, will be only to happy to use them again in the future for further lettings and sales. A huge thanks to the whole team.
Richard helped with my flat purchase. From start to finish it was a seamless and extremely professional process. Richard was absolutely amazing, fantastic communication and was very helpful. I would 100% recommend using Folklands and would happily use them again in the future. Thanks again!
Very professional staff. Made moving very smooth. Communication is excellent, great customer service. I can only just recommend their service. Special thanks to Ru who was always there to help or answer any questions.
Waited 20 minutes for the agent. When I phoned the office she had apparently been sitting in a car outside the property, but as she thought I hadn't turned up she left, without calling me. She did not offer to come back, so I did not view the property.
I would not view, buy or sell property with this company.