My sincerest thanks to the sales team at Barnard Marcus and in particular Elliot and Georgia for their expertise in selling our family home. Their kind consideration and sensitivity regarding the specific needs of my elderly parents moving for the first time since 1961 has been so appreciated. They have given us quality advice with regard to a realistic sales strategy and kept us well informed about subsequent viewings and given solid, honest feedback. The whole team have been so professional, efficient and always approachable. We are delighted that we have just accepted an offer after being on the market for a short time. It’s life changing for us, as we are now able to move forward and bring our family together under one roof.
VERY BAD EXPERIENCE WITH THESE AGENTS AND VERY POOR SERVICE.
FOUND THEM VERY RUDE AND DISRESPECTFUL
I've been reading through some of the reviews on here and frankly many are ill informed or not truly familiar to how a purchase/sale process should be. Buying and selling properties can be an emotional process and the way people vent their frustration at this particular agent comes through quite irrationally through the reviews.
I've used Burn and Warne a couple of times in my life (as well as trying out other estate agents in the process) and I cannot recommend them enough. At the core, they are results driven for both sides, pure and simple.
I've met my fair share of sellers/buyers who try not to play by fair and reasonable rules and expect the estate agents to a) give them 'financial advice' (which an estate agent cannot do) and b) work miracles on price (which they will disappoint if your head is in the wrong place) and then expect the estate agent to speak respectfully and lovingly to them.
Burn and Warne don't waste everyone's time and articulate things in a fair, clear and efficient in their sales process. (Not everyone's cup of tea unfortunately) If you're looking for an agent who will tell it how it is, get on with the job and push their best for a result that reflects accurately where the market is, choose them.
I'm not affiliated with B&W in whatever way, I just want to clarify the reviews in case perfectly rational people get put off by this.
If you want a lovely happy go lucky estate agent who will keep your property on the market for 2+ years and not deliver, then choose someone else. If you want people who will deliver a fair service, choose B&W.
Very unprofessional. Called to buy house but they hung up regardless. Tried to book online but no response
We found Tarek to be carrying a very high customer centric attitude and to be very cooperative. Tarek, unlike other property agents, not only gave us enough time to view the house for the first time, but also when we asked for a second and a third viewing of the house, he was very welcoming and flexible to arrange for the same and take us around the house, answering our queries to our satisfaction. We are first time buyers and we are very pleased to mention that we have bought the house through Tarek/ Haart, with Tarek coordinating and facilitating the entire process to our satisfaction.
Tarek is an asset to any organisation, and with his commitment and experience he carries a great potential to serve his organisation and its customers in extended and higher roles.
We wish Tarek and Haart all the very best in the future !
Sharmada and Pradosh Agni
What a terrible experience. During the sale of our house there were 3 people that left. No one new what was going on in the office and we had to continuously chase and push things along. Not to mention after all of it all our post was taken to the office to only be thrown away and not disclosed of properly, leaving us with chasing utility companies to settle bills etc.. I definitely do NOT recommend the Haart Sutton branch at all...very unprofessional from management to staff...
We bought our property through Foxtons.
Initially we thought of buying the property a few months later and went for viewing just to see the property to get some idea. But we ended up putting an offer after the viewing and decided to buy the property. It was partly due to the negotiating skills of the Sales Negotiator Adam Broholm. He was helpful throughout the process up to a successful completing of the sale in-time as expected.
They never say no to multiple viewings.
I would recommend Foxtons and will definitely use them for any sale or lettings in future.
Puspuri Ravikanth Reddy
Lettings Dept. Extremely POOR SERVICE.
They also DELETE BAD Reviews & Lettings Manager is very RUDE.
AVOID this HALFWITS.
Can’t recommend Cromwells Cheam enough. From beginning to end they were helpful and supportive. They always returned my calls. We recived feedback on every viewing and they found us a great buyer. George was great with viewings, and Heather was amazing during the stressful process of getting us to exchange with regular updates. Thanks again to Jason and his team. Highly recommend!
Really terrible experience to work with this agency. We offered one property and was told the vender would give the feedback the day after. My husband called in one day after to ask for the vender's feedback. One of their agent talked with my husband for this case. She told my husband the vender were still considering about our offer at the beginning, then told my husband we were rejected quickly with angry. I can't believe how she could tell two opposite results within a few minutes! She behaved so rude and unprofessional during the conversation, and we felt uncomfortable after talking with her. I think all of the customers should be treated fairly and with respect. based on this point, I don't recommend this agency personally.