I had a nightmare trying to buy through them(Sutton branch). They hide critical details from the clients and have no manners dealing with clients. I tried purchasing a house through them and spend all my energy, money and time untill I discovered some facts from the solicitors search that were misrepresented to me. On complaining about the issue they had the audacity of throwing the blame on me and were trying to defend one of their lying team member.
The lady who was my coordinator didn’t not even know the basic facts of the property sale which I thought was utterly unprofessional.
Not only from buyers perspective but I think also from sellers perspective I would never ever approach them because they will create lot of complications which may make the sale a complicated , painful and delayed process and ultimately put the sale in jeopardy.
My advice to everyone would be to try and avoid using them unless you want to get into complications.
Just agreed to buy a house through Burn and Warne, amazing service. Excels in communicating with clients whoever they may be. The staff always have a smile on their face. Burn & Warne always exceeds the expectation levels of customer service that I hoped for. If I could give over five stars, I would.
Very unprofessional. Called to buy house but they hung up regardless. Tried to book online but no response
Vinicius Massarotto has been great help, he was very informative over the phone and as a first time buyer. I was very grateful for the service he provided.
What a terrible experience. During the sale of our house there were 3 people that left. No one new what was going on in the office and we had to continuously chase and push things along. Not to mention after all of it all our post was taken to the office to only be thrown away and not disclosed of properly, leaving us with chasing utility companies to settle bills etc.. I definitely do NOT recommend the Haart Sutton branch at all...very unprofessional from management to staff...
I would like to commend Julie Button at the Bromley branch for her helpfulness and the way she keeps me up-to-date with progress. Well done and thank you. A big thank you too for Alicja
DON'T WASTE YOUR TIME GIVING YOUR PROPERTY TO SALE TO THIS AGENTS AS THEY HAVE GOT PROPERTIES FOR SALE SINCE LAST YEAR WHICH THEY HAVEN'T SOLD YET? THE SALES MANAGER IS VERY RUDE AND THAT EXPLAINS WHY HE CAN'T SALE ANYTHING AT ALL?
AVOID THIS VERY RUDE MORONIC SALES MANAGER.
We have used Foxtons on 2 occasions. Both times we have received an excellent and professional service.
We have recently sold our property (with Adam at Sutton), and can't thank him
enough! All the staff at the Sutton Office have been friendly and courteous at all times.
We would certainly recommend them. They offer a brilliant service not always seen from other agents. Thankyou so much William and your hard-working team.
Lettings Dept. Extremely POOR SERVICE.
They also DELETE BAD Reviews & Lettings Manager is very RUDE.
AVOID this HALFWITS.