Extremely professional and friendly service. Very skilled and helpful financial adviser. Highly recommended.
They took a 12 month tenancy fee from us however the tenant only stayed for 6 months. Have been asking for our other 6 months to be refunded and still no response. Beware some of their staff don’t have basic grammar or communication skills and are extremely pushy when dealing with clients. To their credit there’s Mandy-Sue who is helpful some of the time.
Viewed property which we loved with Jodie she was great very professional yet friendly and down to earth, provided local info in schools shops etc. I would definitely use this branch if selling my property in their area and would request Jodie, Ann the manager was also helpful and professional.
On the other hand I would avoid goodfellows in Carshalton Beeches which was my local branch tried to list my property to sell with them after taking the pictures heard nothing for ages had to chase and was told they were busy! I got them impression they focus on the high value properties at the expense of properties below 500,000. In the end gave up and went to another agent who listed and had viewings lined up with 24 hours.
Very disappointed, first they book view last week and agent unable to open the main door so we cannot view propert .
Than second time view on 18 th december @ 2:00pm no one has come yet it been 2.45pm noe .
Only waste of time .
No one attending calls .
I visited the office to get some information on the procedure for renting my house and found the office to be very welcoming. I was greeted politely and given lots of useful information. Will definitely be back!!!
DON'T WASTE YOUR TIME GIVING YOUR PROPERTY TO SALE TO THIS AGENTS AS THEY HAVE GOT PROPERTIES FOR SALE SINCE LAST YEAR WHICH THEY HAVEN'T SOLD YET? THE SALES MANAGER IS VERY RUDE AND THAT EXPLAINS WHY HE CAN'T SALE ANYTHING AT ALL?
AVOID THIS VERY RUDE MORONIC SALES MANAGER.
Arran and Reece had helped us find tenants easily for our rental property. They're easy to deal with and had the patience with us with all the questions we have.
The most horrendous, untruthful and unsafe letting agent I have ever experienced. I deeply regret letting from this company. They support illegal practices and shoddy landlords. Save your time and money, do not use.
We were on the market from June 2018 with 2 other agents. We went with Laurels on 31/01/2019 and by Feb 11th we were under offer!!
What can I say about the team! Jordan was amazing, he arranged viewings, kept in touch daily and put us at ease after what was an extremely stressful time for us as a family. He was constantly reassuring us, hardworking and honest and we cannot thank him enough. He even managed to negotiate a sale of 10k above our asking price!!
Giorgia was incredible. She put up with our worried emails, calls and texts in a professional and friendly manner and quite honestly I don't know what I would have done without her. Our situation was unique and extremely stressful and nothing was too much trouble for Giorgia.
I would 100% recommend Laurels to anyone buying or selling in the future. We will miss our contact with the team who we feel ended up becoming friends of ours we spoke with them so often!! Thank you all so very much. You have just been fantastic!
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.