We bought a house in a new development, and our first contact was Chelsey, who was our mortgage adviser. I have to say, she really set us off on a positive start. She is knowledgeable, caring, professional and simply lovely to deal with. She would even chase matters not specifically under her hat anytime we had a query or a request.
Chelsey, thank you so much for making our experience that much nicer, and getting us a good mortgage deal.
Keep up the good work.
VERY BAD EXPERIENCE WITH THESE AGENTS AND VERY POOR SERVICE.
FOUND THEM VERY RUDE AND DISRESPECTFUL
A bunch of kids pretending to be estate agents. Did not respond with confirmation for viewing. Phone on the following day, and book viewing, then nobody turn up to show the property. Vendors avoid you will loose your money, and your property will be soled not for a potencial highest offer. Unprofessional business practice.
We sold in Sept 2017, Jason carried out the valuation. He valued it at exactly what we had in mind. Took excellent photos the same day. By that afternoon, true to his word, our property was on the market. He also suggested a local firm of solicitors, Stratega Law, that he works with. I can honestly say, they were excellent and competitively priced. We sold within the first week.
His team conducted the viewings, in a very professional manner, and it was evident they were working to achieve a sale for us. Heather then maintained contact between our buyers, solicitors and ourselves and at times, I am sure this was not an easy task, but she remained professional and reassuring at all times.
I would be more than happy to recommend Cromwell’s to anyone. We all know buying and selling your property can be extremely stressful but they help you through the whole process. Thanks again to the whole team.
Chris and Julia
Really terrible experience to work with this agency. We offered one property and was told the vender would give the feedback the day after. My husband called in one day after to ask for the vender's feedback. One of their agent talked with my husband for this case. She told my husband the vender were still considering about our offer at the beginning, then told my husband we were rejected quickly with angry. I can't believe how she could tell two opposite results within a few minutes! She behaved so rude and unprofessional during the conversation, and we felt uncomfortable after talking with her. I think all of the customers should be treated fairly and with respect. based on this point, I don't recommend this agency personally.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to deal with. Would definitely recommend!
Leaders in Sutton, Surrey do not look after their landlords, especially after Jacqui left.
They were unable to tell if the tenants were subletting after multiple inspections although only it took me a few moments my one visit (by looking at the mail). They were very unsupportive when I decided to claim (successfully) against the deposit for the multiple damages to the point which they appeared to be taking sides with the tenants.
For basic explanation of the monthly statement, I was spoken to abruptly and even rudely that I had to complain to the manager.
Over the course of the tenancy, I did not feel that they were justifiably earning their fees.
As soon as the tenants moved out, I changed letting agencies.
Worked with Adam and his manager William. Both are highly professional, very nice and helpful throughout. Making the whole process a pleasant one. Also, I feel I can trust them which is important when it comes to property buy/sale. Would definitely recommend them.
Lettings Dept. Extremely POOR SERVICE.
They also DELETE BAD Reviews & Lettings Manager is very RUDE.
AVOID this HALFWITS.