I have an excellent history with the Lettings Department at Bernard Marcus Sutton, Vince and Megan have been superstars ensuring minimal void periods on my properties and professional tenants.
From this experience, I decided to try the sales team for selling my own home and wasn't let down!
Scot Mckirdy valued our property and out of the three agents we invited in, he gave us the most detailed view on the local market, had the most relevant comparable evidence and the most realistic price - which was extremely important as time was of the essence with us having already found our next home! They have been outstanding the whole way through - communicative, attentive and meticulous in their approach, finding us a buyer within 3 weeks of marketing and negotiating up to our asking price for us. We have now exchanged and thanks to Scot and the Sutton team, will be moving to our dream home. Thank you all!
VERY BAD EXPERIENCE WITH THESE AGENTS AND VERY POOR SERVICE.
FOUND THEM VERY RUDE AND DISRESPECTFUL
I've been reading through some of the reviews on here and frankly many are ill informed or not truly familiar to how a purchase/sale process should be. Buying and selling properties can be an emotional process and the way people vent their frustration at this particular agent comes through quite irrationally through the reviews.
I've used Burn and Warne a couple of times in my life (as well as trying out other estate agents in the process) and I cannot recommend them enough. At the core, they are results driven for both sides, pure and simple.
I've met my fair share of sellers/buyers who try not to play by fair and reasonable rules and expect the estate agents to a) give them 'financial advice' (which an estate agent cannot do) and b) work miracles on price (which they will disappoint if your head is in the wrong place) and then expect the estate agent to speak respectfully and lovingly to them.
Burn and Warne don't waste everyone's time and articulate things in a fair, clear and efficient in their sales process. (Not everyone's cup of tea unfortunately) If you're looking for an agent who will tell it how it is, get on with the job and push their best for a result that reflects accurately where the market is, choose them.
I'm not affiliated with B&W in whatever way, I just want to clarify the reviews in case perfectly rational people get put off by this.
If you want a lovely happy go lucky estate agent who will keep your property on the market for 2+ years and not deliver, then choose someone else. If you want people who will deliver a fair service, choose B&W.
A bunch of kids pretending to be estate agents. Did not respond with confirmation for viewing. Phone on the following day, and book viewing, then nobody turn up to show the property. Vendors avoid you will loose your money, and your property will be soled not for a potencial highest offer. Unprofessional business practice.
We rented a flat in Sutton through Leaders for 6 years and have always had great experience dealing with the team. Any issues have always been sorted out asap and on their suggestions landlord made improvements to the property on regular basis. Really professional and lovely people to be dealing with. Highly recommend.
Leaders in Sutton, Surrey do not look after their landlords, especially after Jacqui left.
They were unable to tell if the tenants were subletting after multiple inspections although only it took me a few moments my one visit (by looking at the mail). They were very unsupportive when I decided to claim (successfully) against the deposit for the multiple damages to the point which they appeared to be taking sides with the tenants.
For basic explanation of the monthly statement, I was spoken to abruptly and even rudely that I had to complain to the manager.
Over the course of the tenancy, I did not feel that they were justifiably earning their fees.
As soon as the tenants moved out, I changed letting agencies.
Worked with Adam and his manager William. Both are highly professional, very nice and helpful throughout. Making the whole process a pleasant one. Also, I feel I can trust them which is important when it comes to property buy/sale. Would definitely recommend them.
Lettings Dept. Extremely POOR SERVICE.
They also DELETE BAD Reviews & Lettings Manager is very RUDE.
AVOID this HALFWITS.
We sold in Sept 2017, Jason carried out the valuation. He valued it at exactly what we had in mind. Took excellent photos the same day. By that afternoon, true to his word, our property was on the market. He also suggested a local firm of solicitors, Stratega Law, that he works with. I can honestly say, they were excellent and competitively priced. We sold within the first week.
His team conducted the viewings, in a very professional manner, and it was evident they were working to achieve a sale for us. Heather then maintained contact between our buyers, solicitors and ourselves and at times, I am sure this was not an easy task, but she remained professional and reassuring at all times.
I would be more than happy to recommend Cromwell’s to anyone. We all know buying and selling your property can be extremely stressful but they help you through the whole process. Thanks again to the whole team.
Chris and Julia
Really terrible experience to work with this agency. We offered one property and was told the vender would give the feedback the day after. My husband called in one day after to ask for the vender's feedback. One of their agent talked with my husband for this case. She told my husband the vender were still considering about our offer at the beginning, then told my husband we were rejected quickly with angry. I can't believe how she could tell two opposite results within a few minutes! She behaved so rude and unprofessional during the conversation, and we felt uncomfortable after talking with her. I think all of the customers should be treated fairly and with respect. based on this point, I don't recommend this agency personally.