I was looking to buy a house with Barnard Marcus Streatham , and I must say Gabriel was very helpful and efficient (and funny). He was really knowledgeable and made the stress of it much easier. I would definitely use them again.
These guys couldn't sell snow to an eskimo!
Lack of feedback and local knowledge
Surprised they haven't closed down
I wouldn't recommend using these monkeys.
I listed my place with PurpleBricks and received an awful service (note, do not use them), so I engaged Will Brown from KFH. The whole sales team was excellent. Kept me in touch and tried new strategies which worked. Very professional and nice to deal with.
First impressions were quite good, but as I proceeded with 2 certain members of the team, Rita and Daniel to my disbelief.
Dismissive, rude and don't listen you your needs.
I asked umpteenth times for them to not wear shoes in my home, they still ignored me.
The only strategy they had was to lower the price till I had nothing left to sell, given I set out my reasonable objectives at the start.
They valued it way over expectation, which led to just a footfall of people who weren't interested.
Maybe had of I not encountered the first two negotiators, I might not be sitting here today,
I could see that their bad attitude was reflected around my home.
Rita's marketing was negative and not in line with the property I gave them to sell.
We used Jacksons to sell our flat and they did a great job in quite a difficult market. But the gold star goes to Nicole Snape in the post sales department who helped to push our sale through before Christmas. Nicole was extremely proactive, very organised and very good at staying in contact with us and a long chain. If it weren't for Nicole, I don't think we would have moved so quickly, so we are very grateful to her!
Avoid at all costs. Save yourself the time and frustration. I'm a landlord, the rental department is very poor.
Quite wonderful service from start to finish. Wish I'd joined them earlier. And will use them for all other property issues in the future. From advertising to completion, a truly five star service. Pleasant, classy and efficient.
For a whole month now they have been playing with me. Hopefully not any more!
Two weeks since signing contract nothing happened. Then twice I was told they would do open house group viewings on two separate Saturdays, but twice they not only didn't show up, not no one from their office could even be bothered to tell me! Avoid Streatham branch!
Great experience renting from Brooks so far. Andrew in particular was extremely helpful from initial viewing, to setting up contracts and getting us access to the property at a convenient time for us to move in. On the one occassion we had a issue with the property in our first few weeks, I called up Brooks and they handled it efficiently and with excellent customer service.
We have been using Brooks estate agents for a number of years to manage our property. They were the third agent we used and are by far the best. After tearing my hair out with the others I was pleasantly surprised that Brooks listened to my needs, were realistic with price and tenancy but always sought to find the best tenants, even if this meant extra work for them. They also manage the property well, with a personalised but professional service (beware the agencies who run management from a large central London office!). Highly recommended.
They were on the ball from the start. They were continuously in touch and when they said they would ring they did (which is very unusual for Estate agents). I think the whole office got involved and they managed to sell my property within the month. Kieron stood out for me initially and very trusting. Spoke honestly and didn't give me the usual jargon that's read from a script. I have already recommended a friend and would use them again. Don't be put off if you're far from their office as they were not my local agents and put everything into it.
Good job Marlowe's.
I have had a shockingly bad experience with Marlowe Estates. It could be the one woman (Ebony) who showed me the room initially who has been so thoroughly incompetent. She didn't arrive on time to start off. She didn't even have the keys to the room I was viewing. The only reason I got in was because the person who is leaving the room happened to be home and let me in.
I was told by Ebony I could break the 6 month stipulated contract if I paid a £50 fee...which is the only reason I then went to the office straight away and paid a £200 security deposit. When I arrived at the office Ebony was missing ...even though she left before me in a car and I biked down to the office on a push bike.
There were plenty of warning signs and to be honest it's my fault for not heeding them.
I was told so many things would be confirmed on such and such a day and NONE of it happened. Imagine all this when you're trying to organize a move within a few days.
I was told the day of moving that oops Ebony made another mistake and actually the minimum contract break is to 3 months and it's more than £50 fee.
I actually cannot be bothered to write every incompetency as I now have to find another place to live by 6pm today.
Merely pointing out the incompetencies, I have now been told I'm rude and have been refunded my security deposit.
This is actually amusing.
I do wonder if Marlowe Estates is actually some bizarre harem as the women are dressed up in super spike heels and ridiculously outlandish outfits for the down-and-out properties they are showing around. The difference in appearance is almost comical.
All the best to Marlowe Estates. They've taught me an important lesson. Go with your gut. If the agent shows up late without a key to the room....probably a good idea to keep walking.