Professional from the outset, the team at KFH made our purchase process very simple and facilitated everything for us, despite the vendor becoming quite frustrating towards the end.
Nathalie Navasothy is by far the worst person I have ever dealt with in estate agency! Everything she has said/done has been wrong from the start.
1.) Breaching data protection, by adding my flat mate into our email conversation which had my banks statements on!!!
2.) Saying the flat was fully furnished, which it wasn't.
3.) Getting the offer wrong on the offer form
4.) The old tenants are moving out on the Friday, so we can move in first thing on Saturday, that was wrong! Tenants are moving out on the Saturday so we have to wait.
Being the assistant manager, you think she could provide a better service, I would seriously avoid.
I recently used Jacksons to sell my flat and , I must say, they did an excellent job. James and particularly Joseph were helpful throughout the process and kept my stress levels to a minimum. Not only would I use them again, I would gladly recommend them to friends and family.
I would strongly recommend avoiding letting from Jacksons. Throughout my tenancy communication on their part was extremely, needing several reminder emails and calls to get any meaningful response on issues. We were left without a dishwasher for several weeks, after a Property Manager failed to respond to emails. The same Property Manager then took multiple emails and phone calls to act on a severe structural mold problem, and never responded to our requests for advice on whether the mold had an adverse effect on our health. The tenancy has now ended, and it has been over three weeks and two reminder emails since asking for further information about deductions to our deposit.
Billy was a great helping to acquire our first property. Although our initial experience with our first property was slightly frustrating, this was due to the vendors and Billy did every he could to resolve the situation. When we finally withdrew from the initial property, Billy knew what we were looking for and found us a property and turn around the sale in around 7 weeks. Billy is honest and is extremely helpful and despite the issues I would highly recommend going to see him and give him and his services 5 stars.
I used them few times but not happy at all. For rental they rented my flat to another agency which I was shocked when I went to the flat and the tenant told I rented the flat trough another agency like a rent guaranteed agency.
The manager Danny is very rude guy and with really high temper and wonder how come they are still in the business.
More than grateful to the agency and especially their agent Tiffany. She helped us all the way through and made our moving process very easy. After bad experience with other agencies, this one we would always recommend!
Tried really hard to view two properties for sale with them. Was told a number of times that the agent dealing with them was busy and would call back. He never did. The last time I called the person who answered the phone told me he had already passed on the message and put the phone down on me! Bought a property with Pedder down the road in the end who were prompt, efficient and a pleasure to deal with. If you're selling with KFH and not getting many viewings, it may be because they're hugely incompetent rather than lack of interest in your property!
I happened to be one of Foxtons' first clients when they opened their branch in Streatham, SW16. My flat was rented before the marketing paperwork had time to dry!! I now have my properties fully managed through them. I enjoy 100% occupancy, my tenants are charming and rent has seldom been late. Yes, Foxtons' charges are above average but their service is always professional and reliable. I am happy to pay that little bit more for a fine sales team (under the helm of Samuel Anderson), an allocated property manager and all the services that come with the full management package. Another thing is the low turnover of staff, so I always know I am talking to someone who has a personal understanding of my portfolio. I don't know how I did without them!
Made an offer on a 1 bed flat on Streatham High Road with Ermal. I am still waiting for a response. Called multiple times and was promised a call back from Max or Chris (Manager) still nothing. Found out flat had been let by visiting Townsend's website. Ermal seemed completely disinterested the entire time showing us round.