We originally bought our flat in Streatham through BM back in 2013. We were pleased with the service we received then so chose to use them again when it came to selling. James and his whole team (Michael, Nicholas and others) were professional and friendly throughout. The sale was not straightforward as our seller was very slow to respond to enquiries from our solicitor which delayed progress considerably. James and team were very helpful in coordinating solicitors and keeping both us and our buyer up to date. If we were to ever move back to the area we wouldn't hesitate to use them again. Wherever we move next, the positive experience of dealing with James and his team, would likely lead to us using others within the Sequence group.
I had a totally unsolicited call today, suggesting I was looking to sell my house. I am not and never have been. I have not given authority to hold my details under GDPR rules. I am reporting them to the ICO.
We have, as a family been on a tremendous house hunting journey and found what we were looking for with the help of Katie Andrews. Katie has been absolutely brilliant throughout the process and kept us informed every step of the way. We have had a few hiccups along the way and Katie has been helpful, proactive, patient and professional throughout and is a joy to work with. Katie is a credit to Jacksons, hard working, dedicated and trustworthy. I wouldn’t hesitate to recommend Jackson’s as your choice of agent. Thank you.
Avoid at all costs. Save yourself the time and frustration. I'm a landlord, the rental department is very poor.
Andrew from Streatham office was very helpful, kind and friendly. He prepared viewings and showed me several flats during one appointment which was extremely helpful to save some time for me. Although I didn't take any of them, but I fully recommend him if you need to find a property to let.
Made an offer on a 1 bed flat on Streatham High Road with Ermal. I am still waiting for a response. Called multiple times and was promised a call back from Max or Chris (Manager) still nothing. Found out flat had been let by visiting Townsend's website. Ermal seemed completely disinterested the entire time showing us round.
We have just bought and sold simultaneously through Brooks and they worked miracles getting us to completion. Having sold our flat in Balham on its only viewing, in a shaky Brexit market, they kept our sale and purchase ticking along (even during some very testing moments), managing the chain’s expectations all the way. Rob, Emma and Katie were all a pleasure to deal with and it was a relief to have them at the end of the phone all the way through. They don’t fit into the usual estate agent mould - in a good way! Emma and Katie in particular must have the patience of saints given some of the challenges we came up against! We can’t recommend them more for buying or selling your property.
Tom & Emily O'Neill-Lee
We had a really horrendous experience dealing with Brooks whilst selling our flat. They are quite arrogant didn't have any interest in addressing our issues following a failed sale. Beyond the agent leaving our flat unsecured during viewings TWICE, we felt there was a total lack of supportive and useful communication. Instead we received inconsistent and at times bullish communication from Brooks when the negotiations were at a critical point. They failed to identify the sticking point for the buyer early enough in the process and couldn't negotiate a reasonable solution. We did not feel looked after by them and we would never use them again.