My and my friend moved to my new flat recently and it all was so easy and quick with Barnard Marcus. We had the viewing on a Saturday morning and we were signing the contract the following Friday. Leroy and Dominic explained every part of the process very clearly and were always available and willing to help when we needed it. I highly recommend to contact them if you are thinking of renting.
If it was possible to give zero stars then that's what Barnard Marcus would be getting. We have had nothing but a nightmare since taking on a property managed by them. Do not trust Barnard Marcus if leasing or selling a property.
Just moved out of a flat with these guys and got our deposit back nice and swiftly. Had no issues at all with them in the last two years.
I had a very positive experience. I felt they were always readily available and were helpful and quick to sort out maintenance issues. All the contracts were done via email making it very convenient and flexible. I would definitely recommend this company
Very happy indeed. Good people. Great communication at every stage. Will be my default agent if buying or selling again in this area. Thanks to all at the office and a special thanks to Jack and Billy.
We are very disappointed with all the service provided, specially with Zamu. We rented a property with her last year. The day we needed to enter, we didn't have the keys. When we finally got them and entered the property, the house was full of furniture that we weren't aware. As the house was advertise part furnished we asked for a list of furniture it came with but never receive it. Now we left the property, and after a month of moving out, we haven't receive the deposit back yet. We know that the landlords have accepted to return it but the agency hasn't done the paperwork required for us to get it back. Overall, a very incompetent agency. We wouldn't recommend this agency and brunch to no one.
I’m so happy with the amazing experience I had with Tiffany. She was so friendly and helpful and really put me at ease. Really efficient and professional and answered all my questions.
MONEY GRABBING B@STARDS
Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday.
The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was arriving at just after 11am at the front door I got a call saying sorry but the viewing has been postponed. No prior notice was given and I was pretty annoyed at the time wasted. I was called back again with a further apology saying that if I would go for a second viewing I would get some discount off of the agency fees.
I saw the property for the second viewing and liked it and got the ball moving. NO DISCOUNT WAS OFFERED and I had to part with £656.15 with was for £210 tenant fees and £120 for referencing and the rest towards the initial deposit which still left me with a balance of £2194 before the move in date which wasn't a problem.
The contract was for 15 months which I thought was odd and did query this but was told its either 15, 18 or 24 month contract.
Upon my final visit just to hand in some more papers and fill out yet more forms I was told that mid contract the landlord now wanted to implement a rent rise but also there was no figure as to how much of an increase. I told them no way and if the landlord wanted to increase the rent he would have to do it after the contract has finished. Ridiculous!!!!
Due to my mum's ill health and social services not being able to go ahead with a care package for my mum which had already been agreed with them I was forced to unfortunately pull out of the flat so I can carry on caring for her. KFH still had over a months notice from the date the flat was available to find tenants for this and have so far refused to pay back any of this money. I have been very reasonable with them and said yes they can keep the agency fees and the referencing (£330) and just return the rest (£326.15) which would have gone to the landlord. Instead, they are keeping the lot for their own profit and are showing no signs of wanting to play fair. They are going to find other tenants within the month and charge them another set of tenant fees and referencing so no doubt be quids in.
I am in the process of seeking legal representation on this as I was hoping for at least a bit of compassion and understanding. I haven't cost them any money and in fact know that they will make more now.
In the meantime. I would recommend to anybody to avoid these people as they seem to be up there with the worst of them.
Highly impressed with the efficiency and speed of the Tooting lettings team, particularly Alexander Rawlinson. We bought a buy to let flat from them and we had tenants signed up within days. They are excellent tenants paying great rent on a long tenancy agreement. We were so happy and overall had an excellent experience dealing with everyone there.
AVOID. AVOID. AVOID. These jokers are the absolute WORST. If you are thinking of using them to manage your property DON'T. They couldn't manage their way out of a wet paper bag. Their maintenance "service" is a joke. They try and blame tenants for everything rather than their shoddy workmen and trying to get your money back after they bodge a job is a NIGHTMARE. Do yourself a favour and go to Aspire or Douglas & Gordon instead!