We have been dealing with Michael from the Fulham South office, who has been absolutely fantastic - always quick to answer an email, on time and happy to go above and beyond, he showed us a range of flats that were all suitable, and managed to find us a new home.. In one viewing!
Extremely unprofessional agency. Multiple issues in a property managed by them which took over 2 years to resolve.
Further, don’t expect the return of your thousands of pounds of deposit to be returned in good time. It is not of importance to them and you will be chasing very regularly. 2 months and counting.
AVOID - if you like a property, see if other agencies are listing the same one and go with them.
I would like to thanks to Mr.Chris Jeffrey who was so helpful and professional. While I had little response from any one at Foxton he was doing an unbelievable follow up. Extremely efficient. Wish I could say the same about the Management department....unfortunately not. So avoid them for your flat. But Mr. Jeffrey stands out! Thank you!
Update: Since the below wasn’t enough, Foxtons have upped their game to be truly the worst of the worst. Over three months before our tenancy is set to end, Foxtons agents without prior notice or consent entered our home and conducted viewings! When confronted with the facts, no apology was made for their actions and James Hankin (the new office manager) even had the gall to address us in a condescending and argumentative manner. Furthermore, he cited his ‘right’ to enter our home, which completely goes against the law, let alone the contract that Foxtons themselves drew up. Future tenants, I cannot stress how much you should avoid this agency.
While you expect London lettings agencies to be brutal, Foxtons Fulham cranks it up a notch. Tenants beware. We placed a conditional offer on a property that was accepted based on conditions. We then signed the let contract based on our offer's acceptance by the landlord. When the landlord failed to deliver on the offer conditions we went back to Foxtons. They shrugged their shoulders, said too bad and that the landlord doesn't need to keep their end of the deal. Alex Cima and Rupert Simmonds over-promise, under deliver and will blatantly lie to seal the deal in favour of the landlord.
HIGHLY recommend! Victoria sold our house at asking price in record time. She was also efficient and incredibly helpful. THank you Savills!
Working with Victoria Ball from Savills on our first home purchase was an absolute pleasure. She was by far the most responsible and diligent person involved in the home buying process, and instilled a lot of confidence that things would move smoothly. She was incredibly responsive, always quick to return calls, and was my go-to person anytime we seemed to hit a snag. I highly recommend working with Victoria, and intend to do so myself on any future transactions.
As first time movers into our own place, could not have been more helpful or accommodating. Oliver was especially helpful in terms of managing the process from start to finish, friendly and v professional. Highly recommend
Winkworth Fulham branch is not just a standard awful estate agents- it's THE worst I have ever come across- and I've come across bad estate agents.
This was my service experience:
- I found a flat on gumtree that I really liked, unfortunately winkworth were managing it.
-They didn't reply to my question about a viewing
- I then kept getting emails from them about 2 bed properties, which I wasn't looking at, in areas I didn't want.
-I then called them about the property and they said they couldn't do viewings past 5.45pm- not very realistic for full time working people
-Eventually managed to view it at the weekend but the person showing us didn't tell us anything useful or have any knowledge of the property
-We liked the flat so much that despite all the crap service we still put an offer on.
-They mentioned we wouldn't hear until Monday as it's the weekend.
- I then chased every day and they said they were waiting for a response and have put it forward.
-I hear nothing by Tuesday, so I ask someone else in their office and they said the offer wasn't even put forward to the landlord
-I call winkworth up to ask what happened and they said 'yes sorry they're looking for a couple not sharers'.
So why didn't you tell me that to begin with? Why are you ALL SO BAD AT YOUR JOBS??
I'm looking for a flat and you're not doing anything to help? I have a good job, a line of good past landlord references- Yet you've done nothing to help me? and actually just lied to me about putting an offer forward...