Extremely helpful sales and letting teams when renting out and then selling a flat in Fulham recently. A special mention should go to Pauline Stopher in lettings and Oliver Morley in sales.
Extremely unprofessional agency. Multiple issues in a property managed by them which took over 2 years to resolve.
Further, don’t expect the return of your thousands of pounds of deposit to be returned in good time. It is not of importance to them and you will be chasing very regularly. 2 months and counting.
AVOID - if you like a property, see if other agencies are listing the same one and go with them.
Savills in Fulham handled a difficult sale for us magnificently. They held our hand throughout difficult negotiations and dealt with potential purchasers and us sensitively and with utmost professionalism, working tirelessly to obtain the best offers. We can recommend their services without hesitation.
Working with Victoria Ball from Savills on our first home purchase was an absolute pleasure. She was by far the most responsible and diligent person involved in the home buying process, and instilled a lot of confidence that things would move smoothly. She was incredibly responsive, always quick to return calls, and was my go-to person anytime we seemed to hit a snag. I highly recommend working with Victoria, and intend to do so myself on any future transactions.
We contacted the team from Winkworth Fulham for the evaluation of our property. We had not decided if we would sell it or rent it, but the team had already a potential buyer in mind and our property sold after the first visit which was a complete surprise! The team has been very professional, very reliable and more important for us, has been of great support from the beginning until the completion
Winkworth Fulham branch is not just a standard awful estate agents- it's THE worst I have ever come across- and I've come across bad estate agents.
This was my service experience:
- I found a flat on gumtree that I really liked, unfortunately winkworth were managing it.
-They didn't reply to my question about a viewing
- I then kept getting emails from them about 2 bed properties, which I wasn't looking at, in areas I didn't want.
-I then called them about the property and they said they couldn't do viewings past 5.45pm- not very realistic for full time working people
-Eventually managed to view it at the weekend but the person showing us didn't tell us anything useful or have any knowledge of the property
-We liked the flat so much that despite all the crap service we still put an offer on.
-They mentioned we wouldn't hear until Monday as it's the weekend.
- I then chased every day and they said they were waiting for a response and have put it forward.
-I hear nothing by Tuesday, so I ask someone else in their office and they said the offer wasn't even put forward to the landlord
-I call winkworth up to ask what happened and they said 'yes sorry they're looking for a couple not sharers'.
So why didn't you tell me that to begin with? Why are you ALL SO BAD AT YOUR JOBS??
I'm looking for a flat and you're not doing anything to help? I have a good job, a line of good past landlord references- Yet you've done nothing to help me? and actually just lied to me about putting an offer forward...
In my arduous search of apartment I have been lucky enough to be attended with a lot of patience, efficiency and professionalism by Renee, always aware of my requirements, besides her sweet character that makes the whole process easier. It has been very pleasing to have her help, since in other occasions I have had very bad experiences in other agencies. Thanks Renee
KFH has been amazing throughout the whole process of my property purchase, all staff members have been very kind and efficient in helping and providing professional service for every single step. I want to specifically thank Millie and Damien for their help throughout the process . It has been a thoroughly pleasant process. I strongly recommend KFH.
I needed to contact Strutt and Parker to obtain rental statements for one of my clients. Initially I dealt with Charlotte McKay who came across as a charming and very helpful young lady and provided everything I requested in a very prompt manner. I would have no hesitation in recommending her. I have subsequently dealt with Sarah Pascall and Stephanie Walker, who have maintained a high level of efficiency.
Here is what happened when my wife and I rented a two bedroom flat in Fulham with Strutt & Parker last May.
The moment we walked into the property we realised that it was not professionally cleaned as we had been told and we also found several things left by the previous tenants which we had to carry out ourselves. We examined the property from top to bottom and by the time we got to the kitchen we discovered that under the kitchen units there were hundreds of mice droppings, sign of a clear ongoing mice infestation.
We left the property in shock and my wife, who was in her 32nd week of pregnancy was so distressed that she eventually had to see a doctor. I explained the situation to Strutt & Parker but they underestimated the gravity of the situation and told me to contact the landlady myself.
The landlady scheduled a pest control inspection, I met the expert at the property who confirmed the gravity of the infestation and told me that they would try to fix the problem but they could not guarantee that it would not happen again since the property was surrounded by restaurants.
I gave Strutt & Parker a copy of the inspection report and I told them that the property was a serious health threat to my wife's pregnancy and the newborn and that we would ask to terminate the tenancy. I also informed the landlady who accepted to terminate the tenancy but did not apoligise to us and did not want to discuss the matter any further. The termination was conditional to the full deposit being returned to us and one full month rent being paid to the landlady.
We were glad it was over at last, even though my wife and I were the only ones who got damaged, both financially and emotionally.
I would not recommend them, they are completely unethical and insensitive.