Extremely helpful sales and letting teams when renting out and then selling a flat in Fulham recently. A special mention should go to Pauline Stopher in lettings and Oliver Morley in sales.
Extremely unprofessional agency. Multiple issues in a property managed by them which took over 2 years to resolve.
Further, don’t expect the return of your thousands of pounds of deposit to be returned in good time. It is not of importance to them and you will be chasing very regularly. 2 months and counting.
AVOID - if you like a property, see if other agencies are listing the same one and go with them.
Very good experience with Foxtons - Fulham Broadway branch. It only took me a couple weeks to find the 2-bedroom I was looking for despite a difficult market. Great service from Alex Cima and his team. Fees are quite reasonable for a service of this quality.
Update: Since the below wasn’t enough, Foxtons have upped their game to be truly the worst of the worst. Over three months before our tenancy is set to end, Foxtons agents without prior notice or consent entered our home and conducted viewings! When confronted with the facts, no apology was made for their actions and James Hankin (the new office manager) even had the gall to address us in a condescending and argumentative manner. Furthermore, he cited his ‘right’ to enter our home, which completely goes against the law, let alone the contract that Foxtons themselves drew up. Future tenants, I cannot stress how much you should avoid this agency.
While you expect London lettings agencies to be brutal, Foxtons Fulham cranks it up a notch. Tenants beware. We placed a conditional offer on a property that was accepted based on conditions. We then signed the let contract based on our offer's acceptance by the landlord. When the landlord failed to deliver on the offer conditions we went back to Foxtons. They shrugged their shoulders, said too bad and that the landlord doesn't need to keep their end of the deal. Alex Cima and Rupert Simmonds over-promise, under deliver and will blatantly lie to seal the deal in favour of the landlord.
Savills in Fulham handled a difficult sale for us magnificently. They held our hand throughout difficult negotiations and dealt with potential purchasers and us sensitively and with utmost professionalism, working tirelessly to obtain the best offers. We can recommend their services without hesitation.
Working with Victoria Ball from Savills on our first home purchase was an absolute pleasure. She was by far the most responsible and diligent person involved in the home buying process, and instilled a lot of confidence that things would move smoothly. She was incredibly responsive, always quick to return calls, and was my go-to person anytime we seemed to hit a snag. I highly recommend working with Victoria, and intend to do so myself on any future transactions.
Many thanks to Igor and Carter Jonas for coordinating our letting while we were literally the other side of the world! We received regular communication throughout the process and all the assistance we could ever have required in securing our dream property. Igor went out of his way to get our offer accepted, and then again to deliver us our keys to our new property on arriving back in the country, allowing us to moving in right away.
It was a pleasure to work with David and then Igor in finding tenants for my flat. All in the office were unfailingly polite, prompt, friendly and helpful. Andrea was also most helpful with her support. They were a very professional team and I am most grateful for their expertise. I would highly recommend them to others.