Really professional real estate agents. Alex has been really efficient and helped us through the rental process. I recommend !
Very poor, their vendor did the dirty on me twice after verbal agreements, compounded by both salesmen leaving at short notice without them or the office even having the courtesy to call and let me know. ..............just email returned without advice on what to do.
Very professional and a pleasure to deal with Savills and Victoria Ball.
I only met Alex Martin on Savills, but it's been a pleasure meeting her (and I would never think I would say that of a real state agent :) ). She was very human in the way she treated my couple and myself. During the visit to the apartments she gave us plenty of time to visit, she answered sincerely to all our questions and she gave us valuable advises. She was also very supportive during the contract signing process, contacting the landlady and spending plenty of time to explain us all the different details in the contract. Once the contract was signed, she made sure that the apartment would be in perfect state for us to move in, which is really appreciated. And the cherry on the pie was a bottle of champaign as move-in gift!! :)
In summary: Savills will be the first agency we will contact if we ever decide to move to another apartment, and I will recommend Savills to anyone needing a real state agency in the area.
My partner and I were looking for a flat with Strutt & Parker, and we had the most amazing experience! They were very professional, friendly and so honest. No hidden anything. They went above and beyond to help us and I cannot recommend them enough. Meena, who looked after our search was so attentive, lovely and patient. If you happen to look for a flat, do go and talk to them. I’ve been in London for 10 years and never found a letting agency that comes close. All letting agency is NOT the same.
Here is what happened when my wife and I rented a two bedroom flat in Fulham with Strutt & Parker last May.
The moment we walked into the property we realised that it was not professionally cleaned as we had been told and we also found several things left by the previous tenants which we had to carry out ourselves. We examined the property from top to bottom and by the time we got to the kitchen we discovered that under the kitchen units there were hundreds of mice droppings, sign of a clear ongoing mice infestation.
We left the property in shock and my wife, who was in her 32nd week of pregnancy was so distressed that she eventually had to see a doctor. I explained the situation to Strutt & Parker but they underestimated the gravity of the situation and told me to contact the landlady myself.
The landlady scheduled a pest control inspection, I met the expert at the property who confirmed the gravity of the infestation and told me that they would try to fix the problem but they could not guarantee that it would not happen again since the property was surrounded by restaurants.
I gave Strutt & Parker a copy of the inspection report and I told them that the property was a serious health threat to my wife's pregnancy and the newborn and that we would ask to terminate the tenancy. I also informed the landlady who accepted to terminate the tenancy but did not apoligise to us and did not want to discuss the matter any further. The termination was conditional to the full deposit being returned to us and one full month rent being paid to the landlady.
We were glad it was over at last, even though my wife and I were the only ones who got damaged, both financially and emotionally.
I would not recommend them, they are completely unethical and insensitive.
Fully recommend KFH. Joshua in particular in particular was incredibly helpful, supportive and patient with us. He accommodated our requests in the shortest time possible (braving the snow!) and ensured we were satisfied with our viewings. Such a great agent!
Farhana is a gem, she constantly stays on the ball when helping you find a property and knows exactly what you are looking for.