I'd encourage landlords to thoroughly check & consider if you want Lawlors representing you as a property manager (I'd personally pay the extra to a reputable estate agent) & I'd encourage future tenants to be more wiser before signing a contract with them. They are really good are faking it at the start. We moved into our property Nov 16th (Wintergreen Boulevard), upon arrival there was an inventory check going on to check the condition of the flat, which showed a number of issues. Flat had only been DOMESTICALLY cleaned by previous tenants (IN COVID), and needed a further professional clean as it was unacceptable (yellow lime scale everywhere, soiled toilets, fingerprints, watermarks, smudges, dust, candle wax on floor), curtain railings falling off, and a number of other issues. We were told prior to moving in a professional clean had been conducted. Receipts not evident. I rang Asad numerous times to discuss getting a cleaner to come in. His response was “all landlords are telling their tenants to clean the flats themselves in covid times” so you are relying on tenants to fully disinfect a property? When cleaners are available? What a cop-out! We had to get our previous flat we were in professionally cleaned and provide evidence - We were issued with 1 fob to access our building, (how does this work when both of us need to go out?) 1 carpark fob (which doesn't work, therefore we haven’t been able to gain access into it, being forced to park outside the residential buildings) and an illegible parking permit. We were not given any instructions or advice on where we could park if we couldn’t get into the carpark, and if any parking fines would come from parking outside our building. We got in touch with the building managers as instructed by Lawlors and they said that parking was permitted out there and that no one patrols the area issuing fines. Please tell me why we were issued a £60 fine? Had the carpark fob been tested, had the parking permit issued on first week of moving in we wouldn’t have this issue as we would be parking inside our communal carpark. We raised this to Chandni. Apparently we're meant to get a refund. The correct information about where we can’t and can park should’ve been stated by both the estate agents and property management as well as receiving a valid parking permit upon arrival and a working carpark fob. - Problem with the heating was reported numerous times (considering we are also in a very cold winter) and only until we said we were going to take legal action for negligence as it’s an inhabitable environment, did they sort it. It took one month to “fix”. I asked the heat engineer when he arrived when was he told of this job, he said “lunch time that day”. I explained to him that we had reported this at least 3-4 weeks back. He had nothing to say and looked startled. The heating was reported 2 days ago again with still no response. Rang again today and explained with frustration at Karan. He said they will send another heat engineer round providing permission is received by the landlord. Bathrooms: The showerheads are covered limescale all over and one is not fit for purpose. Insects such as silverfish are crawling from unsealed gaps and it is absolutely disgusting. Karan's response to the silver fish? "Get a bug spray", WOW! Balcony door, kitchen drawer, flush doesn't stop running, taps that move as they aren't secure, phone is hanging off the wall, trust me, I can go on with all the rest of the problems! - Chandni sent over a property inspector a week after we moved in to see what we were “complaining” about (although it was noted on the inventory check prior to Mary visiting). Mary arrived & noted extra issues on top of the inventory issues and she totally understood our frustrations. She stated that Lawlors would get in touch. No action has been taken aside from the heating which still doesn’t work properly. Nearly 8 weeks on you now have tenants that are fed up and unhappy already. Clearly Lawlors have no care, no honesty & they play awful middleman.
8th Jan 2021 (9 mo. ago)