I am very happy with the service which i have received from Foxtons. Natalia was the agent who was looking after us. She took time to find suitable properties for us and booked viewing on our request on Saturdays latest time. i give five out of five. Many thanks, Roya
1792 days ago
Instead you are responsible: first of all, before signing the contract, you omitted that it would be managed by third parties and not by you. Secondly you must guarantee that all parts of the contract are respected and so it has not been! You are directly responsible for your rude and aggressive agents !!!
I do not recommend it to everyone.
I offer my experience to advise anyone don't choose this agency. Better small agencies that care about the customer and not just the profit.
We believed that Foxton was synonymous with quality we were wrong. After paying £420,00 of fee, 11/11/2017 no one came to check us in. We had to go and get the keys at the agency, only one set, when a contract was provided for two, to have the second with key box past a month. So a month without being able to check mail. The house was in the condition that you can see in the pictures. It had to be unfurnished instead it was full of furniture that we had to move us. Garbage that was not removed, we waited days for them to send someone just as they told us, and in the end it was the concierge who removed my condition after two weeks due to my pregnant condition.
Since no one checked us in, we stayed 4 days at zero degrees, I was pregnant and with a child of 11 months, we also complained to Citizens Advice. And after 4 days the manager of the house came to unlock the radiators and the boiler with a tool we didn't have.
In addition, the house also had the following minor problems: chandeliers without light bulbs, the leaking sink, the detached floor, non-silicone bathrooms from which animals came out at night. We made several complaints, in the end the mail, only one person helped us A.P., the rest was screwed. We also tried to pay the rent with the deduction sustained by the work we had to do, but they threatened to throw us out. Thank goodness after a year the property manager changed and things seemed to get better. They seemed, because as soon as we gave the notice, the viewings started for two months, even an agent that I hope he was fired, he wanted to do viewings every day 2/3 times a day without giving notice as foreseen by the contract, hell.
Besides the photos as proofs we have all the emails and messages and we will turn to the competent organs.
545 days ago