EDIT: The 5 Stars review below from Colette Smith is FAKE! She works there, see photo attached. All those likes for the 5 stars are likely to come from employees, DO NOT TRUST THEM.
All the people who work in these agency are by far the most incompetent, rude, and careless professional that I have encountered in my life.
From messing up with your rent to rude emails, going through ignoring EVERY SINGLE REQUEST MADE until you show up in their face they will make you curse the day you phoned up. Our property manger, Ethel, simply ignored our request to get the deposit back for weeks until we showed up in the office. Salespeople do not know what they are doing, they asked us to scan passport 3 times and forces us to do a bankers draft rather than a normal order which costed us more fees. HUGE FEES (980 £ for 2 people!!) which will include stuff like inventory, referencing, non better specified "admin", on the top of the already large "agency" fees.
We wasted a month of our life dealing with Mark, the manager of the property branch, which was acting more like a child than a professional. He simply refused to talk with us when confronted with our disagreement for a retention.
I honestly do not understand how is it possible that such people are still in business. The Landlords clearly have no idea of how bad they are; when we were in the flat a salesperson simply "MISSED" a couple of viewings!!!
Nobody has ever a clue of who you are or what is going on.
The emails sent us by mistake, or just asking for something which did not relate to us (we received private details of other tenants and landlords by mistake) are simply countless.
Don't let mean, incompetent, clueless people handle your stay.
I know it is difficult when they have the flat that you want, but PLEASE do not rent with them!
1355 days ago