Both the property sales & lettings agency of Savills offer a very high standard of customer service, excellent communication skills and are very friendly and always easy to get hold of to answer any questions big or small; a pleasure to do business with :)
12th Sep 2019 (2 years ago)
Ealing - Residential Letting
We have experienced terrible customer service, with this branch over the past few months, in relation to renting a property in the area.
After providing all relevant information quickly, and further explanation regarding circumstances and the purpose of our move, a seemingly disinterested employee promised to respond once a dialogue had been established with the landlord on a property Savills managed on their behalf.
An offer was made and rejected, with very little explanation. Especially, when the main reason for not taking the process further was based on the offer being too low. This became seemingly redundant based on the email received by my partner stating that the offer we gave, only a few weeks before, was now the asking price. In our opinion this created a very distrustful image of the company, and it's processes further reinforced by the fact they sent the email to my partner and not me.
I rang and emailed again to follow up on the reduction, only to be met with further promises that I would get more information once the landlord has been spoken to, which had been promised to be the next day. It has now been a week without any further information. All information we have provided has been swift and all evidence shows us to be reliable tenants, given the rent we currently pay is far more than the current asking price. There seems to be no logical reason for this poor transparency and we would appreciate a more direct and honest response from Savills if they value customer feedback.
The only redeeming aspect of this branch, currently presides with a Residential Letting negotiator, who has been very communicative and helpful, but sadly this is not a redeeming quality for any further interacting with the branch or company in the future.
31st Oct 2020 (11 mo. ago)