Miss Holly Jensen is awesome!! She guided me patiently all the way through the beginning till the moment when I was about to make an offer until I knew I couldn't have a pet at the potential property. What a shame! but still Holly remained professional and didn't get turn down despite I didn't make an offer at the end. She still asked me how I was getting on with my house hunting awhile later. Very impressive with such a professional! I remember she also showed me around the neighbourhood after I viewed the flat. Nice gesture as you normally don't have agents who would spend time with you after the flat viewing. To me getting know about the neighbourhood is as important as the specification in the flat. Well done Holly! You have always done a great job. And again thanks for your patience with me and your time & effort. Pleasure to work with for sure.
1439 days ago
MorgaRandall, The worst of the worst! Whatever you imagine about the service related to tenancy, this agent would be at the bottom, apart from finding you a new house after all. They are eager to find it on the initial several days but THAT'S IT!!
You might get no replies for 10 times of emails by the time when you put your holding deposit in. You might be in trouble as the move-in date would be postponed like me and you may have to wash up your cloth with your hands as the washing machine would stay out of work.
For me, It has passed 18days since I moved in.
I am in a disaster with a stack of dirty cloth, wiggly dinning chairs and not working ventilation and lights in the kitchen. While I first visited this flat to view there was a TV, but the TV has gone on the move-in date. The consultant was Elizabeth and she said "it belonged to the previous tenant. What is wrong?" I had to bought a TV at my expense. They advertised it was furnished and they insisted a furnished flat doesn't mean it provide a TV. She even added "it is very rare to provide a TV when it is a furnished flat." Nonsense!
Anyway at least the consultant should notify me if there was a big removal or big changes between the viewing and the move-in date but there was no excuse or information before I agreed the contract.
Negligent to keep you updated and ignorance of your request and just a representative of a Landlord who doesn't listen to tenants' voice. Those are my impression on MorganRandall.
1811 days ago