We first met William Furniss 10 years ago having bought a home that needed significant updating and extending. William gave us valuations before and after the renovations and he really got to know our home! Fast forward a decade, we had many happy years and made many memories in our home and we took an opportunity to move to Australia. When it came time to sell our home, we immediately thought of William and Knight Frank. Throughout the process William was always contactable and helpful. Sarah Brown in the office was always available and an amazing help as we managed things from so far away! Given the time difference and difficulty in managing our home sale from overseas, William and Sarah went above and beyond in order to help us from start to finish. Ultimately, when there were issues with the chain, William smoothed the way whilst we were on the other side of the world asleep! Thank you to William and Sarah for your support and efforts to find a lovely new family to make more memories in Little Broomfield.
Update: Notwithstanding their response to this posting, Knight Frank have still not fully acknowledged or properly addressed the abysmal behaviour of their staff.
Despite many requests not to, Knight Frank staff continued parking on our private driveway, thereby blocking access to properties on our estate. Such “me first” behaviour contrasts starkly with the considerate nature of the people who live here. We ended up having to notify the police about harassment and some Knight Frank staff have been permanently excluded.
Cached web pages show that the property Knight Frank manages was advertised to let for nearly 5 months, in which time the rate was dropped until finally it was advertised as under offer. The tenants who eventually moved in must have been delighted at having bagged a bargain. At the same time, new tenants moved into an identical property just over 2 weeks after it was put on the market by another agent at more than 8% above the rate last advertised by Knight Frank. Since then another identical property has been let in under 3 weeks. What does all this say about Knight Frank’s marketing capability?
Earlier this year we had to ask the owner of the property to pay the annual maintenance charge, as Knight Frank had not done so.
We deal with 3 other agents in Beaconsfield; in our view they are head, shoulders and knees above Knight Frank.
I purchased a property from Lawrence Rand two years ago, and now I’m renting the same property through them as my agents. They found great tenants for me the same day the sign went up! However, its not just the fact that they’re excellent estate agents, offering solid, money saving advice when it comes to renting or selling your house; it’s the fact that even when I wasn’t in the market to buy, sell or rent they would call me every month or so, see how it was going, and advise on the best tradesmen, architects etc in the area. It’s a truly knowledgeable, local service. Oh, and they have a great sense of humour to boot!
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Fairfields is an excellent company and I would certainly recommend them to anyone with a property to rent. All members of staff are helpful and deal with issues and queries promptly and efficiently. They are up to date with current letting legislation which gives peace of mind to landlords. They also have a great database of reliable, trustworthy contractors who keep the properties in a good state of repair.
Very rude and not interested they could not wait to get me off the phone people stay away from these agents very unprofessional and unhelpful left me upset and disappointed
I have been very impressed from the start of dealing with Paul Curtis of Ernest Brooks International. I conducted a review of agents on behalf of a friend of mine who is selling a flat in London. Ernest Brooks stood head and shoulders above the others. Good preparation for our initial meeting meant that we were able to have a meaningful and constructive discussion from the outset. I’m particularly impressed with their innovative methods of business, which make eminent sense for both seller and buyer. I’m very pleased I found them.
The most pro-active agency I have worked with, modern thinking & marketing, sales progression was fluent and fast. I recommend over others
Excellent service from a very professional agency. Kate, Jo, Maria and Deanna all polite, hard-working and a pleasure to deal with. They made our tricky sale and purchase a smooth experience. Highly reommmended
Friendly , extensive local knowledge , excellent and professional customer service, keeping clients updated on a regular basis.
All the team at Sewell & Gardner are experienced in their field and enthusiastic.