I always find the staff at Hamptons International Lettings (Rickmansworth Office) very professional and helpful indeed !!! The good telephone manner and excellent customer service skills shown by Annabel & Alba in particular are excellent whenever l have talked to them over the phone or in person. I would therefore not hesitate at all to recommend them any time, any day!
We were very pleased with the service provided and the staff are always extremely helpful and courteous.
Eddie and the team at Knight Frank were helpful & professional throughout the buying process - they were even hospitable whilst I was waiting to collect the keys!
Would definitely receommend.
With a history of delinquent behaviours, it comes as no surprise that Knight Frank recently breached the 2007 planning regulations governing the conduct of estate and lettings agents. All agents are aware of these regulations, as a failure to comply with them constitutes a criminal offence. Presumably Knight Frank think they are above the law. We have engaged with the local authority, councillors and council leader about the ongoing behavioural issues with Knight Frank.
The following was posted at an earlier date:
Despite many requests not to, Knight Frank staff and agents continued parking on our private driveway, thereby blocking access to properties on our estate. Such “me first” behaviour contrasts starkly with the considerate nature of the people who live here. We ended up having to notify the police about harassment and a member of staff from Knight Frank has been permanently excluded.
Cached web pages show that the property Knight Frank manages was advertised to let for nearly 5 months, in which time the rate was dropped until finally it was advertised as under offer. The tenants who eventually moved in must have been delighted at having bagged a bargain. At the same time, new tenants moved into an identical property just over 2 weeks after it was put on the market by another agent at more than 8% above the rate last advertised by Knight Frank. Since then another identical property has been let in less than 3 weeks. What does this say about Knight Frank’s marketing capability?
Earlier this year we had to ask the owner of the property to pay the annual maintenance charge, as Knight Frank had not done so.
We deal with 3 other agents in Beaconsfield; in our view they are head, shoulders and knees above Knight Frank.
Would like to say thank you to the team at Lawrence Rand for guiding us through the process of buying our first home. Big thanks to Alec Worrall who persevered for us to get the house we wanted. And thank you to Glenda for all your help in securing the purchase. Great team, great service!
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Very happy with the service provided by Ernest-Brooks. Professional, good impartial advice, quick email response, good business contacts for specialist mortgage brokers and solicitors. Jack Wylie was especially helpful in the early stages of my property purchase