We worked with Dylan Brooks at this branch who was extremely helpful right from the start. We pretty much had our entire journey through a couple of properties with Dylan and as first time buyers he was reassuring, responsive and pragmatic. KFH in general were very helpful and most importantly quick to react. Thanks for all the help
It's been two months since we've moved out and we still didn't get the deposit back!!! Blood-sucking leaches!! Think 3 times before renting from them
Darrell was fantastically helpful throughout, always keeping me in the loop with anything going on and very prompt to get back to me any time I tried to call him. Highly recommend himself, Ben and all the team at MF
After listing a property with Martin Flashman, who had tied me into a 6-MONTH contract, I found it to be a very disappointing service. After 2-months on the market they got me an offer of £200k. I told them that was so insulting that it didn't deserve a reply, and when I spoke to Martin Flashman to ask why they would encourage such a low offer, his reply was that I can go and list it with someone else if I want to, but he has a 6-month contract and if I sell it through someone else, I'll be paying 2 estate agents fees. I waited for that contract to expire before I sold the house in Feb, 2010 through Gascoigne & Pees and they found me a buyer who met the full asking price of £250k within 2-weeks!
I had bought through Martin Flashman before and I generally value the idea of dealing with small businesses because I appreciate being able to speak directly to the boss. However, these are not the sort of folks I'd advise selling through, not if you want either a fair price, or a timely transaction. I can only speak for myself, but I will never sell through MF again, and I can't say I found Mr Flashman to be the sort of person I'd want to be dealing with ever again.
Great for me - help me find nice flat - very helpful. Thank you
We bought our property from Personal Agent and when we relocated abroad we were happy to return to them to arrange the letting and management of our flat. The service is very good and everyone is friendly and informative.
Initial advice on getting the property ready, marketing and price from Gavin was invaluable and there was no pressure from our initial meeting to continue. When ready Gavin took professional pictures. All buyers were checked properly and a sale was quickly agreed. Viewings were always accompanied too. Communication with Gavin was spot on and I was kept informed. A special mention has to go to Stephen for progressing the sale and overcoming issues and keeping solicitors progressing it in a timely manner. He was very reassuring and honest and I felt informed of the possible options. I'm not sure we would have reached a satisfactory outcome without him. Thank you all at Cairds, have recommended you to several friends and Neighbours.
Strung us along for 4 months. Avoid using this agency. They were the agency two down in a chain we were in and advised our buyer that their client was in a proceedable position, when in fact, he had had an issue on his lease of the property he was selling for almost a year. They said he had a first time buyer on board but that was not the case either. They strung us along for 4 months saying the lease issue was being dealt with and would be sorted soon. Stephen Goldstraw was very rude and abrupt to all of the enquiries from the other agents in the chain and even put the phone down or refused to take calls, or when he did, said "I have no idea whats going on" and when I investigated my hunch that we were being lied to about whether their buyer was actually proceedable, it turned out that he wasn’t after all and the first time buyer had disappeared (not surprising as I don’t know anyone who would wait a year to buy a property). They didn’t even apologise for the hassle they have caused, despite me having spent almost £2000 on a survey, searches and legal fees. They also tried to make out that a lady who had been on maternity leave for at least 2 months was still dealing with the matter. All of the agents in the chain said Stephen Goldstraw was an idiot to deal with (that’s a polite word for what they actually called him). Avoid this lot like the plague.
From start to finish Curchods were professional, knowledgeable, and incredibly helpful. There were frustrating moments throughout the sales procedure, particularly when nearing exchange where my wife and I wanted to tear our hair out, but Grant, Stewart, and in particular Alex were fantastic at engaging our first time buyers, chasing her solicitors, and providing regular updates. We couldn't be happier with the service they provided. (We had tried a couple of agents previously to get us sold, and we took a break from the market and spoke to Curchods, who got us sold on the first day of viewings.) If you want quality, and an attentive service from a team that will do everything in their power to get you aross the line and sold, instruct Curchods.
Thanks all, we really appreciate all your hard work!
Alex and Candice Jones
Review as a tenant and based on ending a tenancy. Start of my tenancy was with a different letting agents which was then switched to Curchods mid tenancy.
Please note I tried to be as helpful and courteous of a tenant as possible, happily let them take photos and measurements for advertising. Always left the property clean and tidy. Even left the property to allow for viewings whenever they wanted, as I knew staying in the property can sometimes be awkward. Even helped explain certain aspects of the property.
Hoped to be treated in a similar way at end of my tenancy. Unfortunately not. Was charged an extortionate rate for minor things.
-Was charged for cleaning, which is fair if it was needed, but when I asked for a receipt, they could not provide one because they didn't actually get a cleaner in. Was told the charge was for "compensation". Note we actually had the property professionally cleaned.
-Was also charged for damages. Which I considered fair wear and tear, 1 was a low level scuff mark, barely visible, no wall or paint damage but was 8+cm long and 2 small stain lines on a window sill, 0.5-1cm in length and no more than 2mm in width. Again they didn't actually carry out any work/repairs, so clearly wasn't a big deal. Just charged me for "compensation".
Tried to briefly challenge, they couldn't care less and fobbed me off. I didn't want a long drawn out process to dispute further, just took the hit.
I had left properties in much worse states in the past and got all my deposit back. They clearly just want to try and keep as much of your deposit as possible.
Been renting 10+ years and this is of course my own personal experience. If you disagree with my opinion then please disregard this review.
Have been really Happy with the service so far. Will Marriott and his team are some of the hardest working people you will find in the industry. 5 Stars purely as I know they put their all into everything.
The worst experience I ever had with a letting agency. It has taken 3 months to get our deposit back after constant dispute and being on the phone almost daily. The team completely ignored us and never returned our calls. During the stay, we had some maintenance issues that were ignored and ended up charging us for the deposit. In the end after endless disputes we got almost all the deposit back. Don't use this agency if you value your time.