Excellent experience selling through Hawes. They brought only appropriate and interested buyers and did not waste our time forcing uninterested clients to visit (which would have been a waste of our time and effort, as we have experienced elsewhere). Jay and Daniel were always courteous, punctual and responsive, and a pleasure to deal with. They were also realistic and honest, with great in-depth knowledge of the area, street by street and house by house. Would use them again and would recommend them to others.
Cannot say much about KFH has we did not end up renting with them but I need to give a 5 stars review to Dorota Trybala the agent that has assisted my partner and I in our flat hunting: she has been extremely kind, professional, punctual and flexible to accommodate our requests. Compared to the competitors she is absolutely spot on in terms of skills and attitude. It has been a real pleasure to deal with her and because of this experience we will go back to KFH if we might need to look for another flat in the future. Great professional.
Davide Di Tommaso
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Great for me - help me find nice flat - very helpful. Thank you
Would recommend doing business with The Personal Agent, Epsom. Team are professional and pleasant to work with ensuring the process kept moving for us and genuinely worked with our enquiries and requests rather than a false sense of sincerity. Really represent the personal in their name that is often lacking in the industry. Only good experiences to date.
Great service. James Crow in particular was top drawer in his service levels - professional, efficient and straightforward to deal with
Strung us along for 4 months. Avoid using this agency. They were the agency two down in a chain we were in and advised our buyer that their client was in a proceedable position, when in fact, he had had an issue on his lease of the property he was selling for almost a year. They said he had a first time buyer on board but that was not the case either. They strung us along for 4 months saying the lease issue was being dealt with and would be sorted soon. Stephen Goldstraw was very rude and abrupt to all of the enquiries from the other agents in the chain and even put the phone down or refused to take calls, or when he did, said "I have no idea whats going on" and when I investigated my hunch that we were being lied to about whether their buyer was actually proceedable, it turned out that he wasn’t after all and the first time buyer had disappeared (not surprising as I don’t know anyone who would wait a year to buy a property). They didn’t even apologise for the hassle they have caused, despite me having spent almost £2000 on a survey, searches and legal fees. They also tried to make out that a lady who had been on maternity leave for at least 2 months was still dealing with the matter. All of the agents in the chain said Stephen Goldstraw was an idiot to deal with (that’s a polite word for what they actually called him). Avoid this lot like the plague.
We decided to market our house both for sale and to rent due to moving abroad. Having tried with another agency locally first, we came to Curchods and felt very reassured from the beginning with the professional advice and process. The big one for us was communication about viewings and feedback, which was very prompt and useful. We successfully let our house to a high-calibre tenant and would highly recommend Curchods both on the sales and lettings side.
After getting off to a decidedly shaky start, with what can only be described as two of the worst estate agent chains I have ever encountered, I stumbled into Curchods and was greeted by Jake Wood. He listened attentively to my lengthy property wish list, and from that moment on he tailored the viewings accordingly to ensure that he didn't waste anyone's time. Not long after, whilst the jokers in the pack were adopting a total scattergun approach to selling houses, we found a property which ticked all of our boxes. It hasn't been plain sailing, far from it, but Jake has kept us updated throughout and held the chain together, which has been no mean feat. Having now exchanged and due to complete in the next 2 weeks, I am so thankful that I walked into Curchods and allowed them to manage the search for us. Thank you Curchods and thank you Jake!