The team at Langford Russel in Bromley provided a good service to help us rent our property. My husband and I were overall pleased with the team and their committment to finding us a tenant. Adam in particular did an exceptional job communicating with us at each stage of the process.
There's a lot of discussion at the moment about letting agents fees being too high. The last budget proposed legislation to counter what some letting agents charge for what amounts to a bit of photocopying. Langford russell earned every single penny of my tenancy fee.
I am a 'problem' tenant. I'm in good full time employment, I have never missed a payment of rent, but I have had bad credit in the past. I saw a lovely property with LR and had to move quickly to secure a deal with a rent reduction - two weeks to agree the tenancy and move! We all like a challenge, don't we?
I Put down a holding deposit. Thought I'd log on and check my credit file...DISASTER! A CCJ I knew nothing about, served to my old address. Very many phone calls and a few more grey hairs later, all sorted. I'm writing this on my second morning in my new house.
I genuinely feel LR did the absolute best they could for me. Staff were always professional, phoned me when they said they would, did a lot of intervention for me with the credit agency and I *always* felt they were on my side.
A few minor quibbles (having to pay end of tenancy cleaning fee at the start of tenancy seems a bit off, but by the time I handed over the cash, I was so relieved to have the property I wanted, I was past caring.) It has been a very stressful couple of weeks, but I am delighted with LR and hope to be very happy in our new home.
I would never recommend this letting agency to no one the experience I've had with them is utterly disgusting. I am appalled with their service. They have no regard for their tenants especially the ones that have been with them for years. It's a major problem for them to get any repairs done on the property after its been rented. It doesn't matter if you call and complain a 1000 time's still nothing will get done all you'll receive is false promises and when they get tired of you complaining they start to threaten you with eviction because they feel you don't know your rights as a tenant. From I've been renting from this agency the amount of times I've called about the problems regarding the property and the repairs that needed and still needs to be done is uncountable but I can count on one hand how many times someone from the agency have been down to have a look at the issues and that's in the space of 7 going to 8 years.
I've spoken to my neighbours who also rents from this agency and none had anything good to say, we all seem to be going through the same problems.
This agency is neglectful and lazy they don't seem to want to do their job properly or even make the landlords aware of the issues the tenant are having with their properties.
If your looking for a agency to rent from look somewhere else that's the best and most honest advice I can give to anyone.
I used Capital Bromley Estate Agents for the first time! I am very impressed! I found amazing flat and whole procedure was straight forward and clear! Special Thanks for agent Lucas. Highly Recommended!
Efficient and professional service when there were problems in our newly rented flat from Capital. We called in problems with the hot water and boiler, and engineers were sent straight away with no questions asked. Very rare to get such straightforward service in the rental sector.
I would like to say what an excellent service I have received from Leaders in Bromley. All staff are always polite and very helpful and I was kept up to date as things progressed. Hannah was my main contact who went above and beyond to bring my sale to exchange. Very professional and would highly recommend.
I can not recommend Kfh highly enough. I have used them twice in three years and experienced the same very high standards of professionalism both times. I could mention individuals but in all honesty the whole team at Hayes are a joy to work with and they made selling my house as easy as possible during the potentially difficult post Brexit period.
I have had dealings with most of the estate agents in the area and I can honestly say that none of them really comes close to the level of service you get at Kfh.
We are serial house buyers/sellers and we'll definitely be using Kfh again!