While a few members of staff are great, most so far is bordering on insulting and indulging in unethical practices. Absolutely terrible service. STAY AWAY!
On the day we moved in, the lock didn't work. We called, someone showed up to confirm the nature of the problem and then NEVER RETURNED.
We were left to our own devices, locked out of the flat with all our possessions on the street.
When we moved into the flat it hadn't been cleaned. And by that I mean it was in an absolutely disgusting condition. My feet were literally black after walking on it for just 1 minute. The fridge and the oven were turned into biological experiments with creatures of all kinds growing inside. They just didn't do their job.
Now they want to charge us £180 to simply renew the tenancy contract, a procedure that doesn't cost them anything (or £20 at best) and which I have never come across in 6 years of renting in London with 3 other agencies. They're not even trying to justify it.
We just tried to letting a propety with them.
We found a flat it was in good condition. I told them we want that flat, we would like an apply. She send me the application form. I filled up, I sended back with all of the paperworks. Then she told me, they will look after everything and they call me back soon. Then nothing not happend. Few days (3-4) later I called them what is happening because I really dont know what is going on Im just waiting for the credit check. She sad to me the flat is gone. I was really angry. Then she wasnt sure about the flat.
I send them an email as well. Then they called me back with this: The flat is gone already.
Sorry but if I have to running after the flat, its really not nice. Its your job, not mine.
Parkheath sold our flat in Queens Park in December 2016. It had been on the market for quite a few months with other agents. Kaan used the Parkheath network to bring in a cash buyer who was well known to another branch. He was professional and friendly throughout. Highly recommended.
Parkheath sold my property in Queens Park in December 2016, managing to achieve a sale price well above the average Gbp/SqFt of the area. Kaan and his team were very professional and easy to work with right from the first meeting through to sale completion. They were amenable to my requests and realistic when advising on the practicalities of the sale process.
Aaron has been exceptional from the first day I met him and instructed him to rent my property. He has conducted himself in a very professional but yet friendly manner. Not once have I needed to chase him for an update or feedback, he has been very proactive and the team in the office appear to be very friendly too. I will without hesitation come back to him directly when necessary. Highly recommend!