It's quite simple; Jamie found us our dream home in Peckham Rye. He got us in there before the crowds, put forward our offer; it was accepted that afternoon. This is an estate agent who listens to what you're genuinely looking for and isn't trying to sell you the opposite!
Rob then saw us through the process and it was as glitch-free as a purchase could be.
A great team. Thanks All!
Good team. Provided strong support throughout the process. Ayesha Ahad and Amber Ballantine both good during the sales memo through exchange period.
After hearing some not so great reviews about the letting agency I was greatly surprised and extremely satisfied with the service that I was delivered by kinleigh folkard & Hayward!
Throughout the tenancy they communicated any messages we needed to know as tennants and when it came to receiving our deposit back they were quick and efficient.
I would highly recommend renting through the agency...
Thanks for the great service guys!
Really great customer service, very attentive and a lot of enthusiasm shown! Great collection of properties also!
As I didn't get past the hunting stage, due to personal reasons, I am leaving a positive-neutral response.
But KF&H will definitely be my first port of call should I be house-hunting in London again.
Absolute sharks. Overpriced, and you are given the impression that 1) they are a company that do not understand how to do their jobs, and 2) that even if they did, they still wouldn't because they care so little about the tenants that they house. Incompetent at even the most basic tasks - they repeatedly used the excuse that they emailed the old tenants when failing to inform us of various work they did to the house. If you choose to rent from them, you will have to ask various members of staff for a task to be carried out, you will be told that your property has a different manager on a regular basis, and to top it all off, they will have the temerity to charge you for things that were either broken when you moved in (and subsequently reported to them), or were installed under their supervision to such a low standard in the first place that they were broken from the start. I was charged for a broken bed which was broken when I moved in - quite aside from having to sleep on it the entire year, I was livid when they said that I was responsible for this. They installed a new front lock midway through our tenancy, only to tell us that we had broken it (it was defective when they installed it - maybe they should think about not taking the cheapest option every time?) In short, shocking service. Bad customer interaction, terrible property management, over-inflated prices, and the best thing of all? They told us to get a cat in response to our chronic mice problem, despite their tenancy agreement explicitly stating that we were not allowed pets. The hilarity of it all.
Gareth James were knowledgable, helpful and supportive throughout the whole process. Would recommend.
Booked a house viewing and agent never showed up. Had my phone number and email and at no point did he bother to tell us that he wasn't coming. Just left us to stand outside for half an hour. Thanks! Do not use.