Do not give this agent your property to let. They are simply too inept to manage the simplest of tasks let alone be trusted with the day-to-day management your property. They failed to arrange fixing the heating for my tenant for a whole year before he handed notice (even with me chasing them to do so for months on end). They lied to me about getting my gas certificate renewed. They do not even bother replying to the simplest of enquiries. They did not even remember to give me notice that my tenant was ending the tenancy. Don't be fooled by any competence they may display before you sign up with these guys - they will simply pass the management of your property to a completely different team of people anyway. Currently seeking my fees back and compensation through the TPO. This company is a complete joke from top to bottom! You've been warned. Don’t waste your time and money. Look elsewhere!
They still haven't refunded my deposit three months since we handed back the keys. I would recommend using a different agent if possible.
David and his team have been a pleasure to deal with, they helped us through the stressful process of buying and selling. They know the Eltham market very well having worked in the area for decades. I can't recommend them highly enough and we will definitely use them again the next time we buy and sell.
The service I received from Amanda and Stephen was of the highest quality. Our sale was a difficult one born from the lost of our dear Mum but through out we were treated with compassion and kept constantly updated.
I would not hesitate for a moment to recommend or use them again.
I viewed a property via this agent and was told the other person who had made an offer was definitely out of the running as they have wasted the agents and sellers time, the term used was 'archived'. Once I tried to request a second viewing the agent then told me that the there was still an offer on the table for the property and that there was little point of a viewing. I was then asked how much I would offer and then when they heard the amount I was point blank refused access to a second viewing. I was blocked at every turn in looking at the property. I thought it was up to the seller to determine which offers were good not the estate agent?. I didn't know that estate agents were telling people how much money they should spend on a property which is what I was told...firmly. If I cannot get at least a second viewing how can I know if I want to offer full asking ? This agent wanted me to tell her that I would offer the full before she would even book the appointment. I think this practice is disgusting. Obviously a place I would avoid in the future.
Nicola Tomanic Marla, the sales manager, was amazing during the sale of my property.
It was a fairly complicated protracted process which she handled really well.
She was really supportive and kept me informed on a weekly basis with a phone call and updates.
I cant praise her enough for her professional manner and expertise.
Friendly staff and they are doing a fair amount of business