I have just exchanged on my first property which I bought through Cockburn. I am so pleased with how they dealt with me right from the start. They kept me updated throughout the whole process which was brill as I had no idea what the sale process was being a first time buyer. I wont be selling for a while but when the time comes I will definitely be using Cockburn!
They still haven't refunded my deposit three months since we handed back the keys. I would recommend using a different agent if possible.
David Evans were exceptionally helpful during our buying process. They kept all parties up to date. Investigated the chain thoroughly and helped everyone remain calm during a very stressful period. Their longstanding presence in the Eltham area is testament to how competent they are.
The service I received from Amanda and Stephen was of the highest quality. Our sale was a difficult one born from the lost of our dear Mum but through out we were treated with compassion and kept constantly updated.
I would not hesitate for a moment to recommend or use them again.
I viewed a property via this agent and was told the other person who had made an offer was definitely out of the running as they have wasted the agents and sellers time, the term used was 'archived'. Once I tried to request a second viewing the agent then told me that the there was still an offer on the table for the property and that there was little point of a viewing. I was then asked how much I would offer and then when they heard the amount I was point blank refused access to a second viewing. I was blocked at every turn in looking at the property. I thought it was up to the seller to determine which offers were good not the estate agent?. I didn't know that estate agents were telling people how much money they should spend on a property which is what I was told...firmly. If I cannot get at least a second viewing how can I know if I want to offer full asking ? This agent wanted me to tell her that I would offer the full before she would even book the appointment. I think this practice is disgusting. Obviously a place I would avoid in the future.
We didn't buy our house via Acorn however we would like to thank to eltham and new eltham branches. we had been looking for our dream home for a long time and during those times their agents were always kind and very helpful. they were very decent and doing their jobs very well. if we decide to sell our house one day, our agent would definetely be tim (timur) from eltham branch. he is a real sales guy!
Friendly staff and they are doing a fair amount of business