As a tennant to a G&T property I had the best experience renting my first home. They were always professional with me and even if I didn't understand part of the letting process they'd explain it to me and always keep myself and my landlord in the know how.
Any issues were dealt with within a matter of hours and upon tenancy renewals they not only did what was needed on paperwork but ensured myself and my family were happy with our home situation and landlord and they even took the time out of their day to interact with my child and make him feel involved too (even if he didn't really know what was going on!). Thank you for being amazing g&t!
352 days ago
never to deal with them again...I asked for a viewing but they never sent any confirmation of it even if they said that they did.Then they cancelled the viewing as they said that the property is taken.The advert on Zoopla was still there though....so I called them again to found out the property is available so I booked another viewing.In the meantime I asked the young girl who I had this "pleasure"to deal with how much is the agency fee and she said £160 ,then few days later I asked again how much is the fee and she said £220....and she said there is no way that anybody could say to me £160....just I felt like she makes a fool out of me as it can be proved if they record their calls.I asked her for a confirmation of my viewing as she said she will sent an email - which again I never got it....the best part was still to come...on the day of viewing the called about 9.30 to confirm it but my mobile was off due to my work ....they left me the voice mail saying that it is a confirmation of my viewing and if I am going to be late and not to attend so let them now.So I didn't call them as I thought that they confirmed it so I don't need to do anything only to be there at the viewing....I was there,waiting for nearly one hour and nobody came....I called them to find out that there is no viewing booked for this time !How bad that was....I took 2 hours off work to go there for nothing and stand in the coldness...so next day they arranged another viewing for me at about 5pm ,so the next day later after the viewing when I called (at 9.30am)that I would like to pay the money in she said the property is not available as somebody paid for the flat late afternoon...I was so sick of it....stay away ,you are such disgraceful people ...absolutely shocking experience!!! I completely believe in all the bad reviews about them as they are absolutely unprofessional...never again being fooled by them
879 days ago