Sita has been so helpful to me recently in advising me on the best way of selling my current property and also in the sourcing & purchase of my next one early next year. She came highly recommended from her husband and I would equally recommend her without question. Her knowledge and experience has been invaluable to me. Many thanks!
We recently graduated from university (we so have lived in a lot of different properties all over Cardiff and had a lot of experience with letting agencies) and Harry Harper are by far the worst letting agency ever. They are not very flexible and require you to do lots of things that are not required by law. E.g. you have to take a 6 month tenancy agreement (you can't take one for any longer) and then if you wish to extend you have to pay an agency fee to do so. The property we stayed at was in Duffryn, Newport (so it was always a trek to get to the Cardiff office) and a member of the agency team was our next door neighbour! This was strange because everytime we needed something (fixing or sorting) we were told to knock on her door and she would come around and knock on our door. It totally blurred professional/social relationship. In the entire 6 months we were there none of the maintenance issues were sorted and we are still waiting for our deposit back.
This is the first time I have dealt with Reeds Rain . I am a M.D of a Housing Association that provides accommodation for the homeless . All I could say is that the service I received when recently purchasing a property from them was absolutely fabulous and all involved were very professional , polite and very informative . I must point out that the Manager , Justin was amazing in his approach and the way he dealt with things . It’s so reassuring that companies still exist that provide such a quality service . A massive Well Done Reeds Rain
Honestly the worst experience with an estate agent I've ever had. It took weeks and weeks past the point of the deposit amount to be returned for them to actually do it, making excuses like the money "bouncing", the accounts department not being in, and other shoddy excuses. They say they'll call back and never do, and do not show any regard or care for your needs. Throughout the tenancy we reported issues with the flat and reminded them in several email, all to no avail and our emails were mostly ignored. They're incompetent, they lie to you rather than admit the mistakes they make and are just looking to hold your money for as long as possible to sort their cash flow problems. AVOID - I wish I could give 0 stars.
Unit 1A, Old Haymarket, 73-89 Victoria StreetLiverpool
My friend and I arrived ten minutes earlier to our meating, and the agent was already there. We have booked only one viewing, but he showed us the two properties they had in the building because he tought we would be interested in viewing both and he was right.
He explained everything we needed to know and everything we asked about the apartment, the area, bills, etc.
Poor service. Flat was meant to be furnished on moving in, no furniture when I moved in and had to wait a week without furniture, no apology. When my key broke I was given an incorrect key to the front door. Left with no other response than to try each key at the office to see what worked. This is not feasible as I work long shifts during the day so now I'm unable to access my flat. Disappoibted, won't be using again