After only three days in Liverpool (I'm from Paris), Callum Hughes found immediately the apartment I wanted to rent. He is a very efficient and professional agent. With his knowledge and availability, he dispelled my doubts about settling in the city. I definitely recommend.
572 days ago
The worst customer service we have ever received, this place really is a joke of an estate agents. We had rented through City Residential for a year with no problems, then our landlord decided to change to Reeds Rains City Residential Liverpool in Dec 2015, and that when all the problems began. We received a letter notifying us that we were late on the payment, we advised them that we wished to keep the payment on the same date as at our previous estate agents and the payment was not late as we paid on a later date, they said they would change this date. The next month we received another letter advising us the payment was late, yet again we contacted them- and no payment date change had been made, they also complained about the lack of reference number on the direct debit details we made yet me never received any correspondence from Reeds Rains to let us know this reference number? We then received another letter, stating that we had completely missed a months rent- which we hadn't. It then took 2 months of phone calls- and the same answer that they will get in touch with the accounts team and call us back- of course they never did, time and time again. Despite bringing in proof of bank statements to show when the money was transferred and also a statement from our previous estate agents that all our payments were up to date up until we were transferred over, they were unable to give us an answer. Finally after two months they then agreed that a mistake had been made on their part and we was up to date. No apology. We then had constant inspections every 3 months- which we found utterly unnecessary having two a year with the previous agents. It was also laughable that when the inspector came around he complained that we hadn't replied to an email that he'd sent to arrange the inspection and then had to call us, yet at the end of the inspection he slipped up by asking for our email address as he didn't have it? After another year of living in our flat in Liverpool City centre we decided to move a little further out. We saw a few potential places, two of them being with Reeds Rains, my partner wanted to look elsewhere but we decided to give it a chance. We organise a week in advance on a day we were both off work to go view the place, we waited 20 minutes- no sign of the agent- we called and they said he'll be there in 10 minutes- but would be like to re-arrange- we said no we'll wait- they seemed annoyed at this. After waiting 45 minutes the agent turned up. Gave a half hearted apology, then attempted to show us the property- he started going up the flight of stairs until we informed him that it was in fact a ground floor apartment that we'd come to see, he also didn't know which door was the flat we were going to view? It really was a joke. After this experience, I then cancelled the other viewing, to then receive a phone call on the day of the cancelled viewing to ask where I was? When we finally moved out and gave 1 months notice we received no confirmation that the email had been received, which lead to another phone call. When we moved out we were again accused of missing a payment. It took another month after we'd moved out to get this sorted. So of course our deposit was then delayed being refunded by over a month. All because of the complete incompetence of the staff. The place really is a joke and I really don't know what they do all day in this branch, as they're clearly not returning phone calls. We were also in a group email with our landlord to sort out the 'missed payment' which he agreed we didn't owe, and he was complaining also about their lack of correspondence and action taken on getting the flat advertised for new tenants. We had nothing but problems with this agent and it has been a breath of fresh air dealing with our new estate agents as 1. they answer the phone and 2. they do things when they say they will!!!!!
1331 days ago