4th Apr 2024 (16 days ago)
Students AVOID this letting agency, I urge you to read this full review before using this company.
Choosing City Lettings is a decision you'll likely regret, for the following reasons:
- Terrible landlord behaviour
- Refusing to give back your deposit
- Ignored communications
- Unsafe living conditions
We faced numerous red flags even before moving in (August 2022):
- No valid EICR provided
- Illegible gas safety certificate, indicating a failed test
- Unsigned documents
- Poor communication from agency which constantly required us to push for answers
Then upon moving in, the house was in dismal condition:
- Previous tenants had access due to unreturned keys, posing a security risk, the letting agency DIDN'T bother to check if all keys had been returned
- Broken washing machine (pictures attached)
- Exposed wiring and displaced plug sockets
- Filthy premises; landlord promised but failed to deliver a professional deep clean
Our experience got EVEN WORSE over time:
Garage Rented Out: Without prior notice, our landlord rented out the garage. We were constantly disturbed by the garage tenant needing access to our basement.
Unexpected Renovation: Landlord decided to renovate the kitchen in the middle of our lease. Promised a "few days to a week" timeline; took 3 weeks.
Unannounced Entries: Landlord entered the property without prior notification multiple times.
As of now, our deposit has not been returned in full, despite leaving the property in a better state. Both the agency and landlord are ignoring our communications about it. Reasoning for the deposit not being returned in its full amount? The Washing Machine and Dryer supposedly being broken.
It was working completely fine before we left - the issue with the machine is supposedly a technical fault, which means the landlord doesn't have grounds to deduct from our deposit.
The extremely dodgy invoice used as supposed 'evidence' for the faults, conveniently is dated AFTER his initial claims about their being faults with these appliances.
TLDR: AVOID THIS AGENCY.... Read more