I cannot speak more highly of the whole team at Knight Frank, they have a 360 degree to customer service model whether you are a buyer or seller, I was the very demanding buyer and I was met with outstanding service by everyone I came into contact with. Shaun Hobbs has a great network and connected me with some very good people who further supported my quest to buy my dream home, Mark Russell at KF worked tirelessly to get me the best finance. Just brilliant to work with people who understood my needs and delivered 100%. Thank you so much I couldn't have had a better team to support me.
579 days ago
I recently invited Knight Frank to value my property, but was very disappointed by the approach of Shaun Hobbs. Shaun didn't show clear evidence that he had researched any similar properties, before attending the valuation. He explained that his valuation was based on my neighbour property, even though it's a much smaller house and doesn't benefit from the same amount of land. I couldn't see why he had made such a comparison and I did mention this at the time, but he gave no explanation.
While I was speaking to Shaun, he cut across my conversation several times and then advised, that my property would have been worth more had it been in another location. A comment which I thought was totally pointless, rude and unprofessional.
I have since received additional valuations from three other local estate agents, and they all valued my property at a hundred thousand pounds more, than Knight Frank. The other estate agents also all attended the valuation, with evidence of similar properties in the local area and unlike Shaun, they had clearly prepared for the meeting.
I wrote to Shaun explaining that I thought he had undervalued my property, and that I had found his manner, rude and unprofessional. No apology was forthcoming, which didn't surprise me at all.
I certainly wouldn't recommend this company, you may not be receiving the best advice.
1004 days ago