Last year, my partner and I arrived back in from America to look for a place to rent. Every other estate agent we visited gave the impression we were too much trouble and too much of a logistical headache to deal with. One phone call with Tom at Prospect and we knew that we knew who to work with.
A year later and we started looking for another property to rent. I wanted to put the business through Prospect but equally didn't mind looking around with other estate agencies as well. Once again, Prospect blew all of their competitors away. This time, Liam McDonnell was allocated to us and after one face to face conversation at our home, I could tell he knew exactly what we wanted. Smart, well spoken and polite, clearly very switched on and eager for the business. I told him the ball was in his court and left him to come back with some pet friendly properties.
From the first viewing till the last one, there was never a time where me, my partner and our Lab Cross felt like we were being an annoyance or awkward. Any question we had was answered with honesty, accuracy and clearly no sales talk. Liam clearly knows how to connect well with his customers, can work out what angle to approach a viewing from to ensure the customer gets the best experience and ensures that each property is spot on. He follows up effectively, communicates each step of the way and makes sure that he passes on all relevant information in a timely manner. I'm not surprised he's working for Prospect, an agency who clearly hires only the best and its easy to see why all their team are energetic and clearly well motivated to do their jobs properly.
God Job Tom, Callum and Liam, very rarely give reviews online but this time felt it was necessary! You all deserve the recognition!
1035 days ago
My experience was painful. Communication was poor, 2 members of staff were ok but let down by others, picture updates on Rightmove/Zoopla was slow, no video was available although before signing the agreement I was promised the world with regards to service delivery.The manager of the branch was belligerent and condescending when I did voice my concerns. Another one in particular was incompetent, did not know the property they were showing to view (where the garage was, assuming a cupboard was a toilet?? The same team member would have the intention to call a prospective buyer but would call me instead and I’m guessing vice versa also would lie to cover himself when he knew he made a mistake. His communication style was poor and unprofessional. Buying and selling houses is stressful enough but Prospects made it more stressful. If you want to sell your Property in Bracknell, go elsewhere.
246 days ago