5th Sep 2026 (12 days ago)
Very poor experience with Baker Estate.<br><br>I had a viewing booked and unfortunately I was running late. I accept that being late was on me, but I tried calling the agency around 15 minutes before the appointment to let them know and received no answer.<br><br>When I arrived, I contacted them through WhatsApp and was told to knock on the door as the agent may still be inside. She had already left. The lady I was speaking to then passed the phone to the agent, and I politely asked whether she could come back to conduct the viewing.<br><br>Her response and attitude were incredibly unprofessional and standoffish. She told me she had already waited 15 minutes. When I explained that I had tried calling beforehand, she simply told me, “No you didn’t.” I offered to send screenshots of my call history to prove that I had, but rather than acknowledging this, she said that either way she wasn’t coming back and that we could reschedule.<br><br>I asked whether it was normal procedure to leave a viewing without attempting to contact the prospective tenant first. Instead of having a professional conversation, she became argumentative and kept insisting that I should have called—even though that is exactly what I had tried to do.<br><br>I explained that I didn’t want to reschedule because the property is around 45 minutes from where I live and I had already spent my time and money travelling there. The conversation continued going back and forth and her attitude became increasingly frustrating, so I ended the call.<br><br>Ironically, around two minutes later she called me back and suddenly said she could come back after all. By that point I was already on my way to another viewing. She suggested rescheduling again, and I said “okay” out of courtesy. There was then just silence on the phone, so I said “okay, bye” and she hung up without saying anything.<br><br>I completely accept responsibility for being late. What I don’t accept is the unnecessarily confrontational attitude, being accused of lying about calling when I could prove that I had, and the general lack of professionalism throughout the interaction.<br><br>A simple phone call before leaving the property, or even a polite conversation afterwards, could have avoided the entire situation. Instead, I wasted a significant amount of time and petrol travelling there and was left with a very poor impression of the agency.<br><br>Based on this experience, I certainly wouldn’t want to deal with Baker Estate as a tenant.... Read more