Special thanks to my agent Nathan Kent who has been a bundle of relief during my property search! A great asset to his estate agent to have someone who goes above and beyond for his customers - much appreciated young man ????????
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
I worked with Nicholas Henderson and wanted to take the opportunity to thank you so much for being the only real estate agent in London that has been kind, reliable and helpful - Wish they were all like you!
Aggressive members of staff literally looking for a fight with traffic warden who was just doing his job. Entitled Scum bags. Wouldn't give them a penny
Many thanks Glenroy for taking your time to answer in detail every single one of my questions. Your advice and knowledge is extremely appreciated. Your guidance took me on a journey from start to end and thanks to you I now have confidence and understanding in purchasing a buy to let property. I will/already have highly recommended you to family and friends, who will be in touch very soon. A sincere thank you once again.
Bought our first flat through Barnard Marcus and the whole process left us angry, taking away from what was meant to be an exciting time.
We had a string of empty threats including being told if we didn’t get our mortgage through them, our offer on the flat wouldn’t be considered. NOT TRUE. We were also told if our solicitor didn’t speed up (which they didn’t need to) then the seller would put the flat back on the market the day before we were due to exchange. Again, not true.
Don’t fall for these tricks!!
This went on whilst being bombarded with calls from other employees asking us how our property search was going and had we considered looking for a flat through Barnard Marcus.
Barnard Marcus, I suggest you update your system and your sales technique.