My experience with them was great! Really keen to assist and help you find what you are looking for. My agent was Luke and he was great! Friendly, approachable,kind and very responsive to all of our communication!
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
Our situation was very stressful and we meet Charlene Garcia Marin, Charlene were brilliant with helping us secure a property to rent. Me and my husband are very happy and calm now, because Charlene did her best!!! We recommend Charlene as the best, if you have any questions or issues Charlene is behind you all the time!! We are really happy because in this world still we can meet workers like Charlene. Thank you very much Charlene for you help and for your time! You made us happier and more comfortable!
Tom Backlog and his team were simply superb - I had a terrible experience with another local agent and then I instructed Hastings International who found me a cash buyer within the first few days of marketing my flat - from finding the buyer right through to handing the keys over Tom was professional and approachable and I would not hesitate to recommend him to my friends and family!
The worst people ever I had to deal with! Absolutely zero customer service. Just one question... Why your agency fees so high?
We sold and bought with acorn. From valuation onwards we had great service especially from George and Jack. Issues were dealt with quickly and communication was good. We sold for a great price and were able to make the move we wanted. Would definitely recommend.
Aggressive members of staff literally looking for a fight with traffic warden who was just doing his job. Entitled Scum bags. Wouldn't give them a penny
Prior to meeting Jason Morris of JT Clarke London, I had no idea what an excellent customer service looked like from Estate agents. I had tried two before, which left a lot to be desired. Our property had been empty for 7 months and after renovating it I approached JT Clarke and was warmly received by Jason Morris and his colleague Jerome. Jason helped me to acquire a new tenant after doing a thorough search and checks on the person. I was pleasantly delighted about the level of customer service and professionalism that I received and would gladly recommend JT Clarke London (Peckham Branch) to anyone. It has been a joy working with Jason Morris!
I rented with J T Clarke (dealing variously with Marsha, Jerome and Jason). Seems they couldn’t be bothered to update our details when I moved in and signed the lease so this means my deposit is being transferred to some woman I’ve never met who lived there prior to me. I should get the money back, assuming this woman then transfers it to us. Pure laziness from J T Clarke and not remotely apologetic. Would give them no stars if I could.