Only good things to say! From day 1 I have had nothing to complain about. I want to specially thank Yasin, my managing agent, who has been there for any issues (very minor if any) I have faced. Definitely a pleasant change from the difficulties people usually face in terms of letting agents. I definitely recommend them to anyone looking for a stress free letting experience in london !
5 People wrote same reviews of complementing Yasin in the same day
Take the hint people, the google review here is literally a fake
He is the worst agent i have ever seen in my entire life, specialised in 2 areas; one for making excuses in order to do a minimal amount of work and two for threatening tenants with deposits.
At the end of your tenancy, he will ask you to write a good review of him in line with deposit negotiation which basically means you will have to write a good review to get as much a money as possible.
I thought other employees cared about this agency but now i get the feeling that nobody actually cares because they still do nothing to such a s**t worker called Yasin
I am just so sad for giving at least a star for this agency because i must say it is just too much for what he has done for us
TAKE THE HINT PEOPLE ALL THE GOOD REVIEWS HERE ARE FAKE
Thank you to Keeley Wesley, she is approachable, hardworking and delivers.
Great communication throughout and a thoroughly professional, friendly and courteous approach meant that the whole experience was straightforward and easy.
I would have no hesitation in recommending Keely to manage your property and she is a credit to her profession.
Whilst I originally scored Mann with 5 stars I have unfortunately had to alter my review. Mann, and especially Marina were extremely helpful in getting us set up in out new flat. They were quick to respond and happy to help with any queries we had. However, the experience we have since had with Mann's property management company Countrywide could not be more of a parrallel. Several of the issues we have experienced can be found below:
1. Our property manager Keely is extremely slow to respond or action our issues.
2. It has taken 45 days to resolve one problem. We have a list of issues, several of which we were told would be addressed before we even moved in, that are still unresolved.
3. Their '28 day maximum' response rate is a lie, as absolutely none of the issues we raised months ago have even been recognised.
4. We had an emergency issue with our electric boiler which was quite clearly communicated as an issue with the switch, and yet we were given the emergency contact details for a plumber. Proving that they clearly don't actually read my emails.
5. They obviously haven't carried out a full safety check of the property. When we personally reached out to the emergency number to get an electrician, upon arrival he told us that the fuse in the boiler switch was not fitted properly and that the switch to our water pump didn't even have a fuse. Both of which are dangerous and not compliant.
I am open to having my opinion changed and if the Mann or Countrywide team would like to get in contact to address some of these overt issues I would encourage them to do so. I will be personally addressing these with Keely or her manager soon and will provide an update as to whether my complaints are listened to and actioned upon.
At the end of the day, I am a customer paying tens of thousands for this service and I am far from satisfied.
I worked with Nicholas Henderson and wanted to take the opportunity to thank you so much for being the only real estate agent in London that has been kind, reliable and helpful - Wish they were all like you!
Booked 2 viewings. I’m based in central London, so it takes me a while to travel to the location. The first viewing I had a massive clash with the agent as I was running 5 minutes late due to public transport and this 20 yo called me saying he was busy and needed to leave, and he was doing me a favour. What an attitude. The second viewing they suspended the overground, and had no way to travel, other than re-routing by changing about 3 tube lines and one train line, and the train line was badly delayed, so another major clash with the same agent. I called the branch again, spoke to the branch manager and he started lecturing me on the fact that you need to allow plenty of time to travel with London transport. Really? Because I had no idea people can teletransport if they allow enough time? It seems they are not in the business of selling properties but to show how important they are and putting potential buyers off. If I were selling a property I would avoid them, as so many buyers wouldn’t come back to do viewings with them, no matter how amazing the property could be. Also, please note that a lot of the positive reviews are quite suspicious, of people with one review each, strangely after a not so positive one to balance their lower score!
Really happy with the service from everyone at RE/MAX. Professional, friendly and responsive, they worked hard to help my son and friends to find their ideal student let. Highly recommend them.
Awful lettings agent. Poor communication. Having read all the positive reviews I expect better customer service. This company is the worst letting agents I have ever dealt with, they are rude and very unprofessional. They are only interested in speaking to you if you are not making a complaint or have a problem with the house you are in! They especially don't understand the words customer service! Also the whole point of being with an agent is so that if there are any problems they get it fixed - well this company doesn't!
Unit 2,Montreal House, Surrey Quays Road Montreal House, Surrey Quays Road
The team at Canada Water was amazing. They have supported us through refurbishment, layout to match potential tenants and managed to re-let the properties within hours. Super effort by a great team. Thank you
Never ever go with this agency. Only if I could give a 0. Or negative.
They will make everything so complicated and never ending that you feel frustrated and humiliated. They lied to us multiple occasions and mislead us several times.
The last thing that they tried is to charge us 150£ for turning the heating on. Although we told them there is nothing wrong with the heating, the knobs are missing from the radiators and we need help. They said it is not their responsibility to help us.... Worst agency I have ever been with.
I still have no heating...
There's lots of trains that run here overground south-eastern And Thames link
The staff on this station are so lazy. They don't help customers that need assistance. It's no wonder that they can't be helpful.... Just look at how they hang on the ticket barrier scratching their butts.