After having several terrible renting experiences in London, I’m always wary of prospective landlords & agencies but Inner City Estates has renewed my faith that not everyone in London is a terrible person! From the first phone call Lenka was 100% kind, professional and friendly and made us feel comfortable throughout the process, helping us secure our dream flat and was always patient in answering questions. I cannot thank her and the team enough. Also worth mentioning that I got my full deposit back at the end of the tenancy - none of the usual made up charges!! I highly recommend inner city estates!
28th Jul 2018 (3 years ago)
We had an extremely smooth process before our move in date. Until we moved in and found out that some of the items that were listed as KEY FEATURES were actually not something that we'd have access to. Moving into the new development, we were advised that we'd have to use a nearby building for our "key features" until our building is complete. I will add the listing, for your own judgement. The building that we have temporary access to, has and will continue to have all of the key features, we will ONLY have a gym and concierge. To move, is to uproot yourself and in this case your family. I write this, very disappointed because everything else was smooth except for this blatant false advertisement, listed as KEY FEATURES. I called, to get clarification, because upon our arrival, we were told that our building will not have such options, ever, and that we will only have access to the other building until our building's gym is ready, and not after. When I called, I spoke to a rep that answered kindly, as usual. When I told her of what I had been told, to my surprise, she began to speak over me, advise me that my "husband was told this" at the viewing (which she wasn't at by the way), etc. I asked her directly of each "key feature" individually, asked her, had he been told that two of the four "onsite key features" would not be available? She then said that she's sure her colleague advised my husband. (Although before she said he was told "at the viewing"). I expressed my disappointment, we pursued this listing based on THEIR description, based on being advised that the KEY FEATURES and the "ON SITE" services/options that are not currently available, will be available. It is very unfortunate as we were especially excited about our new home, especially because of the options that we will not have. It's a beautiful area, beautiful home, but stop the false advertisement, it's not right and it's unnecessary.
***RESPONSE TO RESPONSE FROM OWNER*
I have seen your response and when time allows, I will respond thoroughly. For now, I will simply ask you, why make updates to the ad, removing the very things that I pointed out, after my complaint? And after we've already moved in....Quite unusual if you, as you stated, "strongly disagree that any miss selling or misrepresentation of advertising has taken place".
Furthermore, no, I will not be removing my review.
To see all images referenced, click "Local Guide" beneath my name.
5th May 2019 (2 years ago)