I leased a property with Chiltern Hill - High Wycombe for a number of years. Excellent service! Very informative and professional. I would not hesitate in recommending this five star service
Terrible estate agents.
This establishment is beyond laughable, it's shocking they are allowed to operate after the amount of laws they've broken. Tenants are ignored and not viewed as customers. I've had several legal disputes with them and they had to be forced by the environmental health branch of the local council to take any action on the mould growing in several rooms in the house, because they had done nothing, despite months worth of pictures, phone calls and emails from me informing them of the issue. During the time where the work was being done they had me put up in pitiful accommodation which can only be described as a small room. They have allowed themselves entry into my property without my prior knowledge or consent on more than one occasion and both the police and council were informed of this. About 2 weeks after the work was carried out the mould started to grow back.
Although the mould was indeed the main issue, it was far from the only one. I've had to replace a broken toilet seat because they refused. I've put up with a broken oven since I moved in, because they simply refuse to acknowledge it's damaged. Leaky taps, broken radiators, a damaged front door, all of which I've paid for because they simply refuse to deal with anything that isn't making them a profit.
The one 5 star review on here was written by a member of their sales team, a horrible man with the interpersonal skills of a 2 year old who's had his favourite teddy taken away.
I would do yourself a favour and run in the opposite direction of these disgusting con men.
We're first time buyers and our experience with Roger Platt has been great. Their Mortgage Broker, Domenic has helped us through the process and kept us updated throughout. He also secured us a great mortgage and provided great advice. Neil and Anthony have also been extremely helpful and flexible with viewings. A brilliant experience and very accommodating, we will definitely be using Roger Platt, Burnham again in the future.
Disappointed with their lack of judgement whilst showing our home and feel they let us down very badly and disrespected our home. We logged a complaint with their head office and the regional director did get back to us and apologised, he did offer a reduced commission fee as a way of compensation which we thanked him for, however we declined the offer and will be signing with new agents.
Unfortunately we will never know the truth surrounding the incident, nevertheless it's happened and for that reason they have lost our custom.
I had a great experience with Amandeep, he showed me a great property and all the questions I had were answered. He explained the tenancy process and showed me everything about the flat. I would recommend Connells.
Worst agent ever! They do not know what they are doing. They talk the talk but never trust them to sell your home! Full of broken promises. Don't return your calls, you get never got hold of the person who you need to talk to! They say you will get a call back, you never do unless they need info from you. They arrange viewings and don't send an agent to do them and if they do the agent has never been to the house before and doesn't know anything about it. They refuse offers without telling you, or just simply lie about recieveing them which I am sure is the case. Never ever use this dreadful incompetent unprofessional bunch of cowboys, the manager being the worst of them all!
What can I say about Bobby, the service we have received is exactly how an Estate Agent should be.
We saw a property on Zoopla and saw it the next day with Katie. We fell in love with the property so replied to Katie about it she started all the processes and make sure we will get the flat ready on time.
We have been kept up to date with the moving progression by Bobby and he has been very informative with all of the queries we have thrown his way.
As we said in the title... this is how it should be done...
Awful service - placed an offer on a property - was liaising with Amrita, instead of finding out whether my offer would be accepted my details have been passed on to a third party company who 'would do anti money laundering checks' this same company also wants to do my conveyancing and conveniently chancellors may receive a financial incentive if i sign up to them. further I placed my offer over a month ago still no response, Amrita seems to have forgotten how a keyboard works and does not even have the courtesy to reply to my emails. Have asked to speak to a manager but i won't hold my breath. Awful service. Avoid.