Fittest impressions were good but Scott who is their valuer is a pushy salesman who tells blatant untruths and when challenged was very sarcastic.
We recently sold our fully refurbished house, i must say... the gentleman who came to value our property was a smooth talker and promised all sorts, how they will contact everyone on their "So Called" database and people in London are really looking to buy!
When we did choose Roger Platt, we explained to the gentleman everything about the house so potential viewers can see what they are getting. They managed to get two viewings, the gentleman didn't even show the viewers everything my husband went through with him.
When we got our buyers, a few weeks later... they posted us a letter to ask to see us and visit again as they had a few questions, they struggled to reach Roger Platt. We showed them around again, they mentioned how shocked they were with the fact they weren't shown everything... including half of the kitchen as ours was a "U" shape.
Roger Platt failed to make contact to update us throughout the process and my husband had to do a lot of chasing...
We did build a great relationship with our buyers but its crazy how much commission these people get paid for doing absolutely nothing!!! Even the day of exchange, Roger Platt didn't even contact us to arrange keys or time to collect. The buyers again, went to Roger Platt who mentioned to us, it's fine to give the keys... no reason to drop them into us!
To be honest, its all about sales and the aftercare is horrend!!! They are useless... avoid where possible! Me and my husband regretted choosing them!!!
The £5K fee you pay these people is ridiculous!
We are buying again and will sell in the future and these people won't be getting our business nor recommendation! Awful!
Very impressed so far , Anthony came to value my property he was very professional and personable and took his time to talk me through the process of putting my property on the market.
Absolute shocking service and wonder how the landlords are asking these estate agents to sell their properties. We were booked a viewing at 3.15pm and at 3.14pm we receive a call (when we are standing at the property) from them asking not to attend the viewing as the tenant is away! When asked why they couldn't inform earlier then the reason was that Imran (the person showing us the property) was not in office?! Was he the only person in office?! Whats the point of having mobile phones we ask! We had to chase the estate agent 3 times just to get the property address in the first place. Worse outcome was that within 3 days the property is sold without we given an opportunity to view the property! Dreadful customer service and estate agents.
Our experience of dealing with Tim at Staples & King has been great. We found him to be very prompt, honest, direct and really helpful. He definitely made our search a lot easier and has good properties for sale.
I found David and his sales team to be enthusiastic, honest and extremely knowledgeable about the area. Their service is excellent value and easily rivals the bigger High Street names. Highly recommended!
Very unprofessional and suspicious agency. We have been pushed to give the asking price for the property and to go with their broker!!!. They lied to us that there is another couple who give more but that wasn’t true, we have been waiting one week for answer if the offer was accepted. Such a poor communication they promise to call back but we have to phone them all the time to get the updates but they never know anything. The seller say something different than the agency everyone was lied. We have to chase up the seller our self. We lose 3 months of waiting and a lot of money as on the end before exchange the property was pull out of the market , we have been inform by the solicitor not the agency although they know. Poor poor service and obviously something passing under the table, not impressed, total waste of time. Please be aware
Jo and Steve have been managing my property for me ever since I bought it 2 years ago. They are so efficient and professional. Recently my tenants moved out and left the house filthy dirty with marks on every wall. Jo and Steve took care of everything and managed to get me the money I fully deserved from the deposit. They were so supportive throughout this difficult time.
The branch Manager Steve, strung us along for the ride to get a better offer for 10 days! When apparently it was sold 10 days ago. The manager and staff lied about the offers being put forward from us etc. Absolutely appalled by their service and dishonesty. Agents like this give other agents a bad name. Very frustrating for investors and home-buyers!