After a long search, huge hassle and few futile commitments we, some students of Birmingham University eventually found this wonderful agency as a team. They are experienced people with wonderful welcoming, supporting and get-the-job-done- immediately mindset. It was really nice all through the time we stayed in their office as being their tenant who have kept all our requests so far as to make our stay more comfortable.
People looking for house renting, can check it as I strongly recommend.
30th Sep 2018 (3 years ago)
***STAY AWAY FROM MASON KNIGHT*** Horrible letting agency for students. They prey of vulnerable students who are not yet fully financially stable and take advantage. The property was a good standard when we moved in, and when we moved out we spent around 24 hrs collectively doing our best to clean and leave the property the way it was found so it was equally left very clean. According to mason knight, a small cobweb in the downstairs bathroom that was used *once* requires a cleaning fee of £40. This is absolutely ridiculous and extortionate for anybody, let alone a student. In addition to this, the garden was extremely overgrown upon arrival, and was very unwelcoming and unhygienic as there were occasions where rats would be seen in the shrubs - they decided this was *our* fault and they charged us £180 for this, bearing in mind we never ever sat outside due to the unpleasantness of it. We tried to contact mason knight about this but they completely ignored our requests. We were great tenants in my opinion -- we always paid rent on time and respected the staff (despite one agent entering my flatmates' room whilst she was showering with his key, as her door was locked - this is a breach of privacy). We were compliant to everything from them, but they disrespect us by doing this... Absolutely vile and inhumane. I wouldn't recommend this company to anybody. ***STAY AWAY FROM MASON KNIGHT***
14th Sep 2021 (19 weeks ago)