The marketing advice I was given was absolutely spot on, but the additional assistance I received in relation to issues at the property was absolutely invaluable which made a difficult situation for me that much easier to cope with. My contact Eddie went the extra mile on more than one occasion. No hesitation in recommending them.
This Agency is really bad! My partner and I went to view the flat in Abbey Wood and made an offer. we really love the flat and this was our number 1. Lisa the manager was our main contact told us a lot stories: "i cannot get hold of the landlord", "I left him voicemails and put a letter at his house", "maybe something happened to him", "he might be on holiday". 3 weeks later.. she came back "the landlord has reappeared". He wants to know about us!! Lisa has already all information about us... We again send us our information. 2 days later... she informed us that the landlord had bad experience with previous tenant who were black (not to mentioned my partner and I are black) and the landlord might wants to sell his property.. In the afternoon she called us to inform the landlord decided to go ahead to sell the property. We have been looking on property and noticed the flat was still on offer and one month and half later has been let!!!!! My sister called to make to arrange a viewing after Lisa told us all these stories and Lisa send her information and could arrange a view!!!
We didn't sell our house with Robinson Jackson but came involved with Sharon in Belvedere because our buyer sold his house with them. Despite not directly being her client she was fantastic, helpful, supportive and understanding. Without her dedication in chasing agents and solicitors we would never have made the completion deadline. Unfortunately we sold our house with Ward and Partners in Barnhurst who were useless and in hindsight that proved a bad decision.
Sell with Robinson Jackson! All the staff are friendly and Sharon is their star!
Viv and Roy Wilson
As a first time buyer, I was delighted to have an offer accepted on a lovely flat through this estate agent. Despite being informed by Robinson Jackson that I was one of seven bidders for the property, my offer was somehow accepted by the vendor who they claimed had warmed to me during the viewing. I was over the moon and excited about moving in.
What I would later learn was the property had signs of subsidence or some kind of structural movement. My surveyor – who I had paid almost £250 to conduct a report - wouldn’t consider giving me a mortgage unless I paid in excess of £1,000 for a more extensive survey, which could have just highlighted more issues. As the vendor had bought the freehold for their property, there was no form of insurance to cover the issue of subsidence.
As I researched further, I found that the flat in question had been put on the market previously and I believe the same thing had happened (the buyer's bank would not provide a mortgage due to signs of subsidence). I believe the vendor of the property had attempted to hide the cracks caused by the subsidence in the hope that my surveyor wouldn't notice them. The vendor (the one who had warmed to me during the viewing) was dismissive after the surveyor report and informed me that they would be putting the property on the market despite my initial attempts to negotiate the issue. I felt this was unfair and questioned their behaviour. The flat was placed on the market several times afterwards, all failing for the same reason – subsidence.
It soon came to light that Robinson Jackson were privy to these issues but continued to market the property to prospective buyers in the hope a buyer’s survey wouldn't pick up on it. I feel this was very irresponsible as purchasing a flat with this issue would have such an impact if a buyer tried to sell in the future. It’s also giving false hope, wasting time and robbing potential buyers of £250 in survey report expenses. In fact, I phoned the estate agent to enquire about the property when it was re-marketed for the fifth time on their website and was informed by their staff that the reason it was being re-marketed was due to ‘buyers with commitment issues’. This left me angry as I was more than willing to commit to the sale.
It’s clear the estate agent only care about their commission and not providing an honest, quality service. As a vulnerable first time buyer, they could have lumbered me with an unsellable property just for a bit of commission and I will ensure that I do not use them again.
Very friendly and helpful staff. Stewart has been extremely helpful.
They listen to your needs when wanting to rent and they are very efficient. We have been very impressed with their help which is what you need. I would recommend this branch for renting.
Hard work to get information out of. Wont use again
I signed a couple of forms and left Robinson-Jackson to get on with it. A very professional helpful service from start to finish. The team kept me updated throughout the process.
I have no hesitation in recommending them.
After selling my property through Robinson Jackson (Plumstead Common Rd) I highly recommend them. They dealt with my sale with 5 star treatment from start to finish & Hazel & the others always kept me in the loop every step of the way!! If you are thinking of selling or renting your property in the area please give these guys a try!! You won’t be disappointed ????????
Helen was amazing! I would 100% recommend her. Thanks for all your hard work and great advice Helen :)
Charged me for engineer visit without obtaining vat receipt or invoice for the charges. I already had appliances insurance cover with clear instructions from me to contact the insurance in emergency. This was carried out by their rent desk agent named Donna who still work there.
I would have reported them to ombudsman if they didn't refund me.
Cannot thank Michael, Charley and Jess for all their help and assistance in selling my property and also for all the advice given in helping me buy my new house, and special thanks to Lisa the Sales negotiator too ... quality team... highly recommend.
I'm reviewing Hunters from the perspective of a buyer, not the seller who pays their commission, so my experience is probably different when you're the customer. I found Hunters ok, although they could have gone to a bit more effort to accomodate my requests and facilitate communication with the buyer. They also frequently failed to return phone calls, respond to emails and provide me with details I'd asked for. The worst part of my Hunters experience was their sales pressure to use their resident mortgage broker (Tony D). I won't give his full name, but I found him to be an amatuer and chancer. Anyone can submit mortgage applications in the hope that one of them gets accepted and call themselves an "expert", but that's to the detriment of the applicant. I'd buy a property with Hunters again, but don't listen to their mortgge broker sales rubbish. Just say "no" and find your own mortgage instead.