We were going through a property purchase and sale with Alan de Maid in Beckenham. The day before we were due to exchange, the agent notified us that the purchase of the property we were buying would not proceed. It transpires that they withheld information from us and did not act in our best interests. As a result, we've lost time and money not to mention the undue stress this has caused us as a family.
Given the circumstances, we asked the branch manager to waive the 28 day termination period (a small ask in our opinion) but he refused so we've now raised a formal complaint.
They failed to treat us fairly, do the right thing and act with integrity. Needless to say we would not use this agent to purchase or sell a property again.
Alexandra was friendly and approachable from day one. The purchase ran smoothly and all my queries were answered without the need to chase up. I didn't choose to buy through Bairstow, I just liked the property they were selling. But they did very well.
Terrible service from this agent right from the beginning. Informed my property would sell quickly but after 5 weeks and an unimpressive amount of views, calls from the agent stopped after a viewing on a Saturday and coincidentally after I complained to the branch manager about the lack of speed in the sale process.
Manager then had one of the sales personnel call me to apologise and then all of a sudden, more viewings appeared out of nowhere. I ditched them that day and appointed a new agent
I quickly changed agent as I was incredibly disappointed with the service received from this so called large chain agent. Amateurs in my opinion. If you want to sell, use an agent who is honest with you.
It's fair to say that I got more than I ever expected working with Amy at KFH. I'd heard horror stories about estate agents and I didn't know what to think when my partner and I started the process of buying our first home. Amy was amazing! She didn't hate me when I was extremely late for our first viewing and she agreed to show me another property which is now our home! She was helpful throughout the process and was as far from the stereotypical view of an estate agent as you can get. We would have struggled without her!
Tried really hard to view two properties for sale with them. Was told a number of times that the agent dealing with them was busy and would call back. He never did. The last time I called the person who answered the phone told me he had already passed on the message and put the phone down on me! Bought a property with Pedder down the road in the end who were prompt, efficient and a pleasure to deal with. If you're selling with KFH and not getting many viewings, it may be because they're hugely incompetent rather than lack of interest in your property!
We recently sold our 2 bed flat in Beckenham thanks to Eddie. He was excellent throughout the whole process. His pricing and advice was spot on and as a result we received and accepted an offer within 4 days of the flat being advertised. Eddie managed the process expertly from start to finish (completion took less than 8 weeks). We cannot recommend Eddie and his team highly enough. Thank you Eddie!
Rahima & David
Sorry for the nice people working there, but what a disaster of a company!
We found the flat we wanted through L&R, but looking run down. Offered the landlord to repaint it providing he does his share of works, like replacing a broken glass window overhanging the door way, removing the black mould impregnated all over the worktop, etc. We were promissed it would be done. The day we were given the keys, we realized that absolutely nothing had been done, that the unfurnished flat was left with old broken furniture and belongings, a gas canister abandoned outside hidden behind the shed, flush not working, boiler leaking, no inventory was ever made, nobody visited the flat after the previous tenant left.
We found another flat since, but we will never go close to Langford & Russell ever again.
Extremely pleased with the service the staff at Paul Meakins gave me.
Everything went incredibly smoothly, and the agents were very friendly and always happy to help.
They made my first move exciting rather than stressful!
My flatmate and I have had a great experience with the Martin & Co team throughout the process. Initially we were dealing with Ru and Amy and more recently with Nick.
All three employees have been very professional, friendly, helpful and offered speedy responses to any questions that we may have had. We could not have asked for any more from any of them.
Rugile is agent of Martin and Co. She is unprofessional, she is always interupting. We wanted to rent 23 Grove Wood Hill Coulsdon but with her it is impossible. I am very disappointed because this agent wont listen.